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Let's Establish a KPI Culture

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Short presentation about establishing a KPI driven company culture.

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Let's Establish a KPI Culture

  1. 1. Let’s Establish a KPI Culture whyownit.com @gloeckler
  2. 2. KPI Culture 1. Small Team 2. Transparency 3. Numbers 4. Delivering Happiness 5. Win-Win-Win 6. Suggestions whyownit.com @gloeckler
  3. 3. 1. Small Team • Understuffed is good • Love it, leave it or change it • Invest in employees “Success isn’t guaranteed, but failure is certain if you aren’t truly emotionally invested in your work.” Biz Stone, Co-Founder of Twitter whyownit.com @gloeckler
  4. 4. 2. Transparency • Vision/Mission • Measurable Goals • Celebrate small successes • Every employee should be rated by revenue “The lack of transparency results in distrust and a deep sense of insecurity” Dalai Lama whyownit.com @gloeckler
  5. 5. 3. Numbers • KPI Board • Morning e-mail with KPIs • Downloads, active users, revenue and feedback “A company shouldn’t get addicted to being shiny, because shiny doesn’t last.” Jeff Bezos, Founder of Amazon whyownit.com @gloeckler
  6. 6. 4. Delivering Happiness • Satisfied customers will lead to profit • Good employees will bring customers • Customer service as important as company culture “Our philosophy is delivering happiness to customers and employees. People my not remember exactly what you did or what you said, but they always remember how you made them feel.” Tony Tsieh, Founder of Zappos whyownit.com @gloeckler
  7. 7. 5. Win-Win-Win • Customers • Employees • Company “You can’t paint over a bad experience with good advertising or marketing.” Jason Fried, Founder of Basecamp whyownit.com @gloeckler
  8. 8. Suggestions • Build a team of max 20 people that can execute • No-talk Thursdays • Short & less meetings • Focus on product and customer service whyownit.com @gloeckler
  9. 9. Backup Books: • Things A Little Bird Told Me • The Everything Store: Jeff Bezos and the Age of Amazon • Delivering Happiness: A Path to Profits, Passion, and Purpose • Rework • Zero to One: Notes on Start Ups, or How to Build the Future • The Hard Thing About Hard Things • Das Neue und seine Feinde: Wie Ideen verhindert werden und wie sie sich trotzdem durchsetzen Workshop: • Hochleistung und Menschlichkeit von Frank Breckwoldt whyownit.com @gloeckler

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