ASL BiSL Foundation (formerly ASL Foundation) has managed ASL and BiSL’s key ideas for several years, and is now developing them further. In doing so, it is seeking to bring business and IT closer together. The supply of information – perhaps by its very nature – needs to take place via an integrated chain.

1. Introduction BiSL
Spring 2010
ASL BiSL Foundation
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2. ASL BiSL Foundation
• Professional association for Information
Management and Application Management
• Non-profit, Vendor-independent, Public domain
organization, founded in 2002 in the Netherlands
• Funded by 30 Demand and Supply organizations
who benefit from standards and best practices
• Advance professionalization of IT from both a
business and an IT perspective
• Standards and best practices are freely available
• http://www.aslbislfoundation.org
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3. Observations
• Dependency on IT still growing/
Growth of business involvement with IT
• Standardisation en componentisation:
growing complex IT-landscape
• Power-shift to customers
• Pressure to perform and adapt
• Demand organisation in charge: how to manage IT
from a business perspective and without too much
knowledge of technology.
• From development to maintenance and innovation at
the same time: leverage what you‟ve got
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4. IT Supply is challenged
• Keeping up with speed of business change
• Dealing with complexity of hybrid application portfolios
• Coping with sustainability issues
• Developing a relationship with the business
• Coping with immature demand management
4

5. And so is Demand
How to manage suppliers in a complex world?
• IT not pro-active and innovative
• IT organizations still live in a technology driven world and
provide technology driven services and contracts. They are
not going to change that (40 years!)
• IT just doesn‟t really understand the laws of business
How to manage the demands and needs in the business
process:
• Adaptability of the business processes and users is most
often the weak spot
• What‟s important, what not. Budget is limited.
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6. Two-way traffic
You can‟t just blame IT,
you‟ve got your own responsibilities:
• Usage of information
• Business data
• Contact with IT
• Functionality and quality requirements, including
specification and acceptance testing
• Business cases and funding
• Procurement and coordination of IT services
• Information strategy
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7. And you just can’t have it all
Reliability
Speed of
change
Costs
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8. It’s tough being an IT Customer
• Which expectations?
• Which requirements?
• Agreed by all stakeholders?
• Who are the stakeholders?
• How to communicate expectations?
• What have we actually bought?
• How satisfied are we?
• ...
Clients need capabilities for demand management
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9. Proudly presenting ‘BIM’
• Business Information Management improves
maturity of demand management by offering a
systematic approach
• BIM ensures adequate information services
• BIM‟s mission is to
– represent the business‟s interests towards providers
of information services
– manage the demand organization
• BIM is the interface between business and IT
• BIM is a business responsibility!
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10. BIM
• Information provisioning: ensuring the
availability of the information used to execute
and manage the business process and the
organization
• Business Information Management: the
part of an organization that deals with the
management of information provisioning - its
design and adaptation, and monitoring and
maintaining the working of information
provisioning
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11. Positioning Provider & Customer
Contracts,
agreements, • IT infrastructure
SLA‟s • Operations perspective
Infrastructure
management
Business
Demand Information Supply
management
Application
• Information provisioning management
• User perspective
• Applications
• Maintenance and renewal perspective
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12. BIM dynamics
Overall corporate
governance/policies
Business process IT
IT use/needs
BIM
Executing BIM
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13. Link between execution and policy
Organization of the
Future of “IV”
“IV” column
“IV” Control
Use management Functionality
cluster management

14. Business Information Management
• Advising Customer management as to&IT Business
strategic and tactical information
requirements
• Specifying information requirements Business
• Designing and implementing non- Management
automated Information systems
• Acquiring automated Information BIM
systems and related services
• Designing and implementing Users
processes and procedures for use of
Information systems
• Supporting the end users on how to
IT Service Customer
use the Information systems
• Ensuring that Information systems Business dept
are used appropriately
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15. BiSL Framework
Strategic
Establish Establish
supplier
Information chain technological
management
developments developments
Infor-
Strategic user
I-organization mation Information Information
relationship
strategy coor- Lifecycle Portfolio
management
dination Management Management
Strategic infor-
Establish
mation partner
I-organization Information business
management
strategy strategy process devel.
Planning and Financial Demand Contract
resource management management management Management
Change-
mgt Specify Design non-
End user Business data information automated
support management requirements IS
Prepare
Operational Review
transition
supplier and testing
management
Transition
Use management management Functionality management
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16. BiSL Elevator pitch
• Systematic approach to support and improve
BIM
• Process framework: „checklist‟ of process
areas within BIM
• Based on best practices
• Strategic, tactical als well as operational level
• Context of specific organization drives
implementation choices and priorities
• BiSL is tool to achieve better BIM
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17. BiSL Framework
Business: Production, Costs, Revenue, ImageStrategic
Establish Establish
 User support and guidance for existing systems
supplier
Information chain technological
management
developments developments
 Data quality
Strategic user
I-organization
Infor-
mation Information Information
 Operational interaction with internal/external IT
relationship
strategy coor- Lifecycle Portfolio
management
dination Management Management
service providers and monitoring IT services
Strategic infor-
mation partner
Establish
I-organization Information business
management
strategy strategy process devel.
Planning and Financial Demand Contract
resource management management management Management
Change-
mgt
Day-to-day
Specify Design non-
End user
support
Business data
management management to
information
requirements
automated
IS
ensure continuity of
support for the
Prepare
Operational Review
transition
supplier and testing
business
management
Transition
Use management management Functionality management
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18. BiSL Framework
Business: Time to market, Costs, Revenue, Image
Strategic
supplier
Establish Establish
 Speed & Quality
Information chain technological
management
developments developments
 Sound decision making
Strategic user
relationship
I-organization
Infor-
mation Information Information
 Translating needs into information requirements
strategy coor- Lifecycle Portfolio
management
dination Management Management
 Embedding IT solutions into business processes
I-organization
Strategic infor-
mation partner
Information
Establish
business
 Assurance that the change will work in practice
management
strategy strategy process devel.
 Ensuring that transition into use will go smoothly
 Implementing „between the ears‟
Planning and Financial Demand Contract
resource management management management Management
Keeping the information
provisioning fit forBusiness data
the
Change-
mgt Specify Design non-
End user information automated
business
support management requirements IS
(short term business-
IT-alignment) Operational
supplier
Prepare
transition
Review
and testing
management
Manage changes and Transition
decision making
Use management management Functionality management
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19. BiSL Framework
Strategic
Establish Establish
supplier
Information chain technological
management
developments developments
Keeping time, money, business cases, progress, demand,
Strategic user
relationship
I-organization
strategy
Infor-
mation
coor-
Information
Lifecycle
Information
Portfolio
contracts, suppliers, quality & expectations under control
management
dination Management Management
Strategic infor-
Establish
mation partner
I-organization Information business
management
integral (daily support and changes )
strategy strategy process devel.
Planning and Financial Demand Contract
resource management management management Management
Change-
mgt Specify Design non-
Business: Costs, Benefits, Risk
End user Business data information automated
support management requirements IS
 Capacity for operations and change
 Business cases
Prepare
Operational Review
transition
supplier and testing
 Ensuring that business gets required information
management
Transition
Use management management Functionality management
 Contracting internal/external service providers
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20. BiSL Framework
Strategic
Establish Establish
supplier
Information chain technological
management
developments developments
Ensuring strategic Infor-
alignment of
Strategic user
I-organization mation Information Information
relationship
strategy coor- Lifecycle Portfolio
management
dination Management Management
business & IT Strategic infor-
Establish
mation partner
I-organization Information business
management
strategy strategy process devel.
Long term business-
IT-alignment Planning and Financial Demand Contract
resource management management management Management
Business: Capital, Profit, Risk
 Influences from other organizations Change-
mgt Specify Design non-
 Influences from within the organizations
End user Business data information automated
support management requirements IS
 Technological influences and opportunities Prepare
 Information strategy per business process
Operational Review
transition
supplier and testing
management
 Balanced information strategy for organization
Use management
Transition
management Functionality management
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21. BiSL Framework
Ensuring effective
Strategic
Establish Establish
supplier
Information chain technological
management
organization of
developments developments
Infor-
business information
Strategic user
I-organization mation Information Information
relationship
strategy coor- Lifecycle Portfolio
management
management
dination Management Management
Strategic infor-
function
Establish
mation partner
I-organization Information business
management
strategy strategy process devel.
Planning and Financial Demand Contract
resource management management management Management
Business: Capital, Profit, Risk
 Suitable service providers Change-
mgt Specify Design non-
 Alignment of BIM with various departments
End user Business data information automated
support management requirements IS
 Relationships with other (information) organizations Prepare
 Structure and responsibilities BIM
Operational Review
transition
supplier and testing
management
Transition
Use management management Functionality management
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22. BiSL Framework
Strategic
Establish Establish
supplier
Information chain technological
management
developments developments
Ensuring alignment
Strategic user
relationship
I-organization
Infor-
mation Information Information
of all strategic plans
strategy coor- Lifecycle Portfolio
management
dination Management Management
Strategic infor-
Establish
mation partner
I-organization Information business
management
strategy strategy process devel.
Planning and Financial Demand Contract
resource management management management Management
Business: Capital, Profit, Risk
 Checking and coordinating various plans and Change-
mgt Specify Design non-
initiatives in the organization
End user Business data information automated
support management requirements IS
Prepare
Operational Review
transition
supplier and testing
management
Transition
Use management management Functionality management
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23. BiSL Framework
Supplier
Define Define
relationship
chain technological
management
developments developments
Ensuring alignment
User
relationship
Define
Infor-
mation Information Information
of all strategic plans
organization coor- Lifecycle Portfolio
management
dination Management Management
Chain partner
Develop Define
relationship Develop
I-organization business
management information
strategy process dev.
strategy
Planning and Financial Demand Contract
Control management management Management
Business: Capital, Profit, Risk
 Checking and coordinating various plans and Change-
mgt Requirements
Design non-
initiatives in the organization
User Data automated
specification
support management IS
Transistion Review
Operational IT
planning and test
management
Operations management Transition Functionality management
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24. BiSL Framework
Strategic
Establish Establish
supplier
Information chain technological
management
developments developments
Infor-
Strategic user
I-organization mation Information Information
relationship
strategy coor- Lifecycle Portfolio
management
dination Management Management
Strategic infor-
Establish
mation partner
I-organization Information business
management
strategy strategy process devel.
Planning and Financial Demand Contract
resource management management management Management
Change-
mgt Specify Design non-
End user Business data information automated
support management requirements IS
Prepare
Operational Review
transition
supplier and testing
management
Transition
Use management management Functionality management
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25. Summary BiSL
• The world is changing rapidly
• Organizations depend on information to survive
• Managing information isn‟t easy
• Organizations need specific capabilities
• BiSL offers guidance for customers
• Operational, Management, Strategic
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