Over the summer of 2016, the Vocera Experience Innovation Network launched a study to examine how organizations keep the human experience front and center in their approaches to innovation. Drawing on insight from more than 100 experience leaders across North America, our second annual Chief Experience Officer (CXO) report uncovers four key areas of focus: • Greater alignment and integration with quality/safety and process improvement efforts—sometimes with experience as the umbrella strategy. • Broader vision across the continuum of care so that experience improvement ceases to be focused solely on the inpatient hospital environment. • Deeper engagement of key stakeholders, including physicians, board members, patients, and families. Patients will increasingly be the architects of improvement. • Concerted focus on physician, nurse, and staff well-being, joy, and resilience to combat initiative fatigue and drive sustainable change. This deck represents a few key findings from the study. To download the full report, click here: http://solutions.vocera.com/2016CXOReport.html

1. 2015 RESEARCH REPORT
Humanizing Efficiency in
Healthcare

2. Overview
Over the summer of 2016, the Vocera Experience Innovation Network
launched a study to examine how organizations keep the human
experience front and center in their approaches to innovation. Drawing
on insight from over 100 experience leaders across North America, our
second annual Chief Experience Officer (CXO) report uncovers four key
areas of focus for 2016.
This deck represents a few key findings from the study. To download the
full report, click here.

18. Thank you
The Experience Innovation Network team is grateful to all who shared
their time and insights to make this study possible. We are humbled and
honored to work with so many of the industry’s best, brightest, and most
empathetic.
To download the full report, click here.