A brief course in project communications management, to be used for PMP exam preparation. Presentation is mostly based on PMBOK 5.

1. Presented by:
Vladimir Vujović, PMP
PMI Certification Preparation: PMP / CAPM
- Project Communications Management -
Project Management Institute, Inc. All rights reserved.
November 2017

2. • Presenter
• Participants: profile, background, expectations
• Session: structure, approach and benefits
Introduction to the session

3. 1. Integration management
2. Scope management
3. Time management
4. Cost management
5. Quality management
6. Human resources management
7. Communications management
8. Risk management
9. Procurement management
10. Stakeholder management
Project Management Knowledge Areas
PMI PMBOK 5th edition

4. Types of communications
• Internal / External
• Formal / Informal
• Vertical / Horizontal
• Official / Unofficial
• Verbal (Oral) / Non-verbal / Written

5. Significance in interactions
55%
38%
7%
Body language Vocal signals Words

6. 1. Plan Communications Management
2. Manage Communications
3. Control Communications
Project Communications Management Processes:

7. Plan Communications Management
Inputs
• Project management plan
• Stakeholder register
• Enterprise environmental
factors
• Organizational process assets
Tools and Techniques
• Communication
requirements analysis
• Communication technology
• Communication models
• Communication methods
• Meetings
Outputs
• Communications
management plan
• Project document updates

8. Plan Communications Management: Data Flow
Plan
Communications
Management
Manage
Communications
Manage
Stakeholder
Engagement
Enterprise /
Organization
Project Communications Management
• Communications
management plan
• Stakeholder register
• OPA
• EEF
Develop Project
Management
Plan
Identify
Stakeholders
• Project
management
plan
Project documents
• Communications
management plan
• Project
documents
updates

9. X = number of potential communication channels
n = number of stakeholders
Number of communication channels
X =
n * ( n – 1 )
2 1
2
3
45
6
7 8
9
10

10. • Steps in a basic communication model:
▫ Encode
▫ Transmit message
▫ Decode
▫ Acknowledge
▫ Feedback/Response
Communication models

11. • Interactive communication
• Push communication
• Pull communication
Communication methods

12. Manage Communications
Inputs
• Communications
management plan
• Work performance reports
• Enterprise environmental
factors
• Organizational process assets
Tools and Techniques
• Communication technology
• Communication models
• Communication methods
• Information management
systems
• Performance reporting
Outputs
• Project communications
• Project management plan
updates
• Project documents updates
• Organizational process assets
updates

13. Manage Communications: Data Flow
Manage
Communications
Plan
Communications
Management
Develop Project
Management
Plan
Enterprise /
Organization
Project Communications Management
• Communications
management plan
• OPA
• EEF
Control
Communications
Monitor and
Control Project
Work
Project documents
• Project
communications • Project
management
plan updates
• Project
documents
updates
• Work
performance
reports
• OPA updates

14. importance of good communication
Exercise

15. Control Communications
Inputs
• Project management plan
• Project communications
• Issue log
• Work performance data
• Organizational process assets
Tools and Techniques
• Information management
systems
• Expert judgment
• Meetings
Outputs
• Work performance
information
• Change requests
• Project management plan
updates
• Project documents updates
• Organizational process assets
updates

16. Control Communications: Data Flow
Control
Communications
Manage
Communications
Monitor and
Control Project
Work
Enterprise /
Organization
Project Communications Management
• Project communications
• OPA
Manage
Stakeholder
Engagement
Direct and
Manage Project
Work
Develop Project
Management
Plan
Project documents
• Work
performance data
• Project
Management
Plan
• Work
performance
information
• Project
documents
updates
• Issue log
Perform
Integrated
Change Control• Change
requests
• OPA updates
• Project Management Plan updates

17. • A project manager is having trouble getting a project member to
complete her tasks as assigned. What type of communication would
the project manager want to use to address this problem initially?
A. Informal verbal
B. Formal verbal
C. Informal written
D. Formal written
Sample question #1

18. • A project manager is having trouble getting a project member to
complete her tasks as assigned. What type of communication would
the project manager want to use to address this problem initially?
A. Informal verbal
B. Formal verbal
C. Informal written
D. Formal written
Sample question #1

19. • A project has five stakeholders, when an additional project member
gets added, how many communication channels exist?
A. 15
B. 14
C. 6
D. 20
Sample question #2

20. • A project has five stakeholders, when an additional project member
gets added, how many communication channels exist?
A. 15
B. 14
C. 6
D. 20
Sample question #2

21. • Communications are often enhanced when the sender _____ the
receiver.
A. Speaks up to
B. Uses gestures when speaking to
C. Speaks slowly to
D. Shows concern for the perspective of
Sample question #3

22. • Communications are often enhanced when the sender _____ the
receiver.
A. Speaks up to
B. Uses gestures when speaking to
C. Speaks slowly to
D. Shows concern for the perspective of
Sample question #3

23. • When a project manager is engaged in negotiations, nonverbal
communication skills are of:
A. Litte importance.
B. Major importance.
C. Importance only when cost and schedule objectives are involved.
D. Importance to ensure he wins the negotiation.
Sample question #4

24. • When a project manager is engaged in negotiations, nonverbal
communication skills are of:
A. Litte importance.
B. Major importance.
C. Importance only when cost and schedule objectives are involved.
D. Importance to ensure he wins the negotiation.
Sample question #4

25. • A project manager has a project team consisting of people in four
countries. The project is very important to the company, and the
project manager is concerned about its success. The length of the
project schedule is acceptable. What type of communication should
he use?
A. Informal verbal communication
B. Formal written communication
C. Formal verbal communication
D. Informal written communication
Sample question #5

26. • A project manager has a project team consisting of people in four
countries. The project is very important to the company, and the
project manager is concerned about its success. The length of the
project schedule is acceptable. What type of communication should
he use?
A. Informal verbal communication
B. Formal written communication
C. Formal verbal communication
D. Informal written communication
Sample question #5

27. • If a project manager wants to report on the actual project results
versus planned results, she should use a:
A. Trend report.
B. Forecasting report.
C. Status report.
D. Variance report.
Sample question #6

28. • If a project manager wants to report on the actual project results
versus planned results, she should use a:
A. Trend report.
B. Forecasting report.
C. Status report.
D. Variance report.
Sample question #6

29. • What term describes information that is sent to recipients at their
request via Web sites, bulletin boards, e-learning, knowledge
repositories like blogs and other means?
A. Push communications
B. Pull communications
C. Interactive communications
D. Customer communications
Sample question #7

30. • What term describes information that is sent to recipients at their
request via Web sites, bulletin boards, e-learning, knowledge
repositories like blogs and other means?
A. Push communications
B. Pull communications
C. Interactive communications
D. Customer communications
Sample question #7

31. • Which of the following is not a guidance to help improve time spent at
meetings?
A. Invite extra people who support your project to make the meeting run
more smoothly.
B. Determine if a meeting can be avoided.
C. Define the purpose and intended outcome of the meeting.
D. Build relationships.
Sample question #8

32. • Which of the following is not a guidance to help improve time spent at
meetings?
A. Invite extra people who support your project to make the meeting run
more smoothly.
B. Determine if a meeting can be avoided.
C. Define the purpose and intended outcome of the meeting.
D. Build relationships.
Sample question #8

33. • Who is responsible for ensuring that the communication actually
delivered the information intended?
A. Both the sender and the receiver
B. The sender
C. The receiver
D. The project communications coordinator
Sample question #9

34. • Who is responsible for ensuring that the communication actually
delivered the information intended?
A. Both the sender and the receiver
B. The sender
C. The receiver
D. The project communications coordinator
Sample question #9

35. • What do many experts agree is the greatest threat to the success of
any project?
A. Lack of proper funding.
B. A failure to communicate.
C. Poor listening skills.
D. Inadequate staffing.
Sample question #10

36. • What do many experts agree is the greatest threat to the success of
any project?
A. Lack of proper funding.
B. A failure to communicate.
C. Poor listening skills.
D. Inadequate staffing.
Sample question #10

37. Vladimir VUJOVIĆ, PMP E-mail: vladimir.vujovic@gmail.com
PMO and BCM Manager
Delhaize Serbia
Sources used:
PMBOK Guide, 5th Edition
Rita Mulcahy’s PMP Exam Prep, 8th Edition
Good Luck!