1. “They manage there time as we
manage our money.”
MADE BY: Vinit
Khushalani
2. HISTORY
It was the time when English were ruling the India.
New government offices,post offices,bridges,etc were
being constructed.
No MacDonald or PizzaHut.
A parsi banker employed a person to bring home made
food to site of work.
His colleagues too liked this idea and started availing this
service.
Slowly this evolved into the present 5000 strong
Dabbawala system.
3. DESCRIPTION
• Dabbawala, is a person in Mumbai, India, whose job is carrying and
delivering freshly made food from home in lunch boxes to office
workers.
• The dabbawala originated when India was under British rule: many
British people who came to the colony didn't like the local food, so a
service was set up to bring lunch to these people in their workplace
straight from their home.
• In fact, the American business magazine Forbes gave a Six
Sigma performance rating for the precision of dabbawalas. This
rating indicates a 99.999999 accuracy percentage of correctness,
meaning one error in every six million transactions—an astonishing
(and perhaps unbelievable) degree of exactness.
6. SWOT ANALYSIS
100% Achievment in team Highly dependent upon
work in displine & honesty. Mumbai local trains
Ownership & pride in the work Fund for association
Low operation cost Limited access to education
Process consistency, Service limits diversification of
members to others job.
commentment.
0% Dependence upon FUEL,
TECHNOLOGY,
INVESTMENT.
7. OPPORTUNITIES
Wide range publicity. Change in timings
Tie up with caterers to (Railways)
serve variety of meals i.e. Sudden climatical
diet food, chinese, changes.
continential.
Caterings offering tiffin
Generating revenue by
services.
promotion of other
brands. Paper food vouchers and
smart cards i.e. food+by
Booking of serivces
HDFC
through internet & SMS
recently needs to be
popularised.
8. LEARNINGS FROM THIS ORGANIZATION
Utmost dependence on Human Capital
Honesty and integrity
Discipline and time mangement
Pride towards work
Recruitment policies and manpower
management
Musical meditation
Sustained success will lead to fame
10. ETHICS
OPERATIONAL MOTTO : ERROR IS HORROR
PRINCIPAL:
Shakti aur bhakti
Time is money
Unity is power
Manav seva mai hi bhagwan seva milti hai
DISCIPLINES :
No Alcohol Drinking During Business Hour
Wearing Gandhi Cap During Business Hour
Carry Identity Cards
11. ACHIEVEMENTS
World record in Time Management
Name in “GUINESS WORLD RECORD”
Registered with Ripley’s “Believe it or not”
Invited for marriage of Hon. Prince Charles of
England on 9th April 2005
Documentary called “Dabbawalas, Mumbai’s
unique lunch service by two Dutch filmmakers in
1998.
12.
13. 9:30 – 10:30AM 10:34 – 11:20AM 11:20 AM – 12:30PM
Pickup dabbas
from the resident Unloading &
Jounery in local
and bring it to sorting at
train.
Andheri station. destination station
2:48 – 3:30PM 1:15 – 2:30PM 12:30 – 1:00PM
Delivery to
Sorting at Collecting of respective
destination empty dabbas customers
3:30 – 4:40PM
Returning dabba
to resident.
14. The Dabbawalas works upon
exact Business Model-
Reaching Customer
Differentiating Your Product
Pricing
Selling
Delivery
Supporting Customers
Achieving Customers Satisfaction