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© 2016 Computer Sciences Corporation
A Story Of Transformation for
High Performance Organization
DUY LE
2 September 27, 2016© 2016 Computer Sciences Corporation 2© 2016 Computer Sciences Corporation
I. The Company
II. Basic Concepts
III. The Transformation Journey
IV. Vietnam Center View
Agenda
3 September 27, 2016© 2016 Computer Sciences Corporation
Disclaimer
CSC–HPE Merger
In connection with the proposed transaction, Everett SpinCo, Inc., a wholly-owned subsidiary of Hewlett Packard Enterprise created for the transaction (“Spinco”), will file with the SEC a registration
statement on Form S-4/S-1 containing a prospectus and CSC will file with the SEC a proxy statement on Schedule 14A and a registration statement on Form S-4 containing a prospectus. INVESTORS
AND SECURITY HOLDERS ARE ADVISED TO READ THE REGISTRATION STATEMENTS/PROSPECTUSES AND PROXY STATEMENT WHEN THEY BECOME AVAILABLE, BECAUSE THEY
WILL CONTAIN IMPORTANT INFORMATION ABOUT THE PARTIES AND THE PROPOSED TRANSACTION. Investors and security holders may obtain a free copy of the prospectuses and proxy
statement (when available) and other documents filed with the SEC by CSC, Hewlett Packard Enterprise and Spinco at the SEC’s web site at http://www.sec.gov. Free copies of these documents, once
available, and each of the companies’ other filings with the SEC, may also be obtained from CSC’s web site at www.csc.com.
This communication is not a solicitation of a proxy from any investor or security holder. However, CSC, Hewlett Packard Enterprise, and certain of their respective directors, executive officers and other
members of management and employees, may be deemed to be participants in the solicitation of proxies from stockholders of CSC in respect of the proposed transaction under the rules of the SEC.
Information regarding CSC’s directors and executive officers is available in CSC’s 2016 Annual Report on Form 10-K filed with the SEC on June 14, 2016, and in its definitive proxy statement for its
annual meeting of stockholders filed on June 24, 2016. Information regarding Hewlett Packard Enterprise’s directors and executive officers is available in Hewlett Packard Enterprise’s 2015 Annual
Report on Form 10-K filed with the SEC on December 17, 2015, and in its definitive proxy statement for its annual meeting of stockholders filed on February 12, 2016. These documents as well as other
documents filed by CSC, Hewlett Packard Enterprise or Spinco with the SEC can be obtained free of charge from the sources indicated above. Other information regarding the participants in the proxy
solicitation and a description of their direct and indirect interests, by security holdings or otherwise, will be contained in the registration statements, prospectuses and proxy statement and other relevant
materials to be filed with the SEC when they become available.
This communication shall not constitute an offer to sell or the solicitation of an offer to sell or the solicitation of an offer to buy any securities, nor shall there be any sale of securities in any jurisdiction in
which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such jurisdiction. No offer of securities shall be made except by means of a
prospectus meeting the requirements of Section 10 of the Securities Act of 1933, as amended.
All statements in this presentation that do not directly and exclusively relate to historical facts constitute “forward-looking statements.” These statements represent the Company’s intentions, plans,
expectations and beliefs, and are subject to risks, uncertainties and other factors, many of which are outside the Company’s control. Many factors could cause actual results to differ materially from such
forward-looking statements with respect to the transaction announced above including risks relating to the completion of the transaction on anticipated timing, including obtaining shareholder and
regulatory approvals, anticipated tax treatment, unforeseen liabilities, future capital expenditures, inability to achieve expected synergies, loss of revenues, delay or business disruption caused by
difficulties in integrating the businesses of CSC and Enterprise Services. For a written description of risk factors that could cause actual results in CSC’s business to differ materially from forward looking
statements regarding those matters, see the section titled “Risk Factors” in CSC’s Form 10-K for the fiscal year ended April 1, 2016. and any updating information in subsequent SEC filings. The
Company disclaims any intention or obligation to update these forward-looking statements whether as a result of subsequent event or otherwise, except as required by law.
4 September 27, 2016© 2016 Computer Sciences Corporation 4© 2016 Computer Sciences Corporation
Who We Are
A Global IT Leader of Innovative Solutions
2,500+CLIENTSCOUNTRIES
60+
EMPLOYEES WORLDWIDE
66,000+
55+YEARS OF
INNOVATION
$8BGLOBAL IT
SERVICES LEADER
100+GLOBAL ALLIANCES
WITH BEST-OF-BREED
PARTNERS
*
* CSC FY16 Revenue (Pro Forma for Xchanging and UXC)
5 September 27, 2016© 2016 Computer Sciences Corporation September 27, 2016
NEW COMPANY
$26B
REVENUE*
HPE’s Enterprise Services business is the IT
transformation partner of choice for enterprises
CSC
$8B
REVENUE
CSC is a trusted next-generation
IT partner for Fortune 500 companies
HPE ES
$18B
REVENUE
Increased
scale
Industry
leadership
Actionable cost
synergy roadmap
Scaled financial
platform for growth
Strong combined
leadership
• Proven and highly experienced
management with proven
transformation record
• $26B of annual revenue in FY16
• 5,000+ customers across 70
countries
• Third-largest IT services business
globally
• Vertical leader in priority industries
(insurance, healthcare, transportation,
pharma, financial services)
• Poised to lead digital transformation with
$3B in next-generation offerings
• Combined company expected to
produce first-year synergies of $1B
post-close, with a run rate of $1.5B by
end of year 1
• Additional synergies to follow
• Capital capacity to invest and grow
• Investment grade capital structure
• Strong free cash flow profile
MERGER RATIONALE
Source: http://www.csc.com/about_us/aut/137155
The newly combined company will be
one of the world’s largest pure-play IT
services companies, uniquely positioned
to lead clients’ digital transformations
Creating a Global IT Services Leader
CSC to Combine with Enterprise Services Division of Hewlett
Packard Enterprise to Form a Pure-Play Global IT Services Leader
*Based on $18 billion in trailing 4 quarters of revenue for the Enterprise Services segment, adjusted for Mphasis and Communications
and Media Solutions (CMS), plus $8 billion in trailing 4 quarters of revenue for CSC, adjusted for recent acquisitions
6 September 27, 2016© 2016 Computer Sciences Corporation
Basic Concepts
The High Performance Model
7 September 27, 2016© 2016 Computer Sciences Corporation
Basic Concepts
Mission
Mission is the motivating “why” your organization exists
• Google’s mission is to organize the world’s information and make it universally accessible and
useful.
• Facebook's mission is to give people the power to share and make the world more open and
connected.
• Amazon’s mission is to strive to offer customers the lowest possible prices, the best available
selection, and the utmost convenience.
• Apple’s mission to make a contribution to the world by making tools for the mind that advance
humankind.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve
more.
8 September 27, 2016© 2016 Computer Sciences Corporation
Basic Concepts
Vision
Vision is a destination (i.e. “where”), a preferred and tangible picture of the future
• Google’s vision: To provide access to the world’s information in one click.
• Facebook's vision: People use Facebook to stay connected with friends and family, to discover
what’s going on in the world, and to share and express what matters to them.
• Amazon’s vision: To be Earth's most customer-centric company where people can find and
discover anything they want to buy online.
• Microsoft’s vision: To build best-in-class platforms and productivity services for a mobile-first,
cloud-first world. Our platforms will harmonize the interests of end users, developers and IT
better than any competing ecosystem or platform.
9 September 27, 2016© 2016 Computer Sciences Corporation
Basic Concepts
Core Values
Core Values are the guiding principles that dictate behavior and action
1. Focus on Impact
2. Move Fast
3. Be Bold
4. Be Open
5. Build Social Value
1. Fast is better than slow
2. You can make money
without doing evil
3. You can be serious
without a suit
4. Great just isn’t good
enough
5. Etc.
1. Customer Obsession
2. Invent and Simplify
3. Learn and Be Curious
4. Insist on the Highest
Standards
5. Earn Trust
6. Etc.
10 September 27, 2016© 2016 Computer Sciences Corporation
Basic Concepts
The Goals – 1/3 Goals
Values
MissionVision
*Adapted from Robert S. Kaplan and David P. Norton, “Using the Balanced Scorecard as a Strategic Management System,”
Harvard Business Review (January-February 1996)
Balanced Scorecard
1. Objectives
2. Measures
3. Targets
4. Initiatives
11 September 27, 2016© 2016 Computer Sciences Corporation
Basic Concepts
The Goals – 2/3 Goals
Values
MissionVision
*Adapted from Robert S. Kaplan and David P. Norton, “Using the Balanced Scorecard as a Strategic Management System,”
Harvard Business Review (January-February 1996)
12 September 27, 2016© 2016 Computer Sciences Corporation
Basic Concepts
The Goals – 3/3 Goals
Values
MissionVision
*Adapted from Robert S. Kaplan and David P. Norton, “Using the Balanced Scorecard as a Strategic Management System,”
Harvard Business Review (January-February 1996)
13 September 27, 2016© 2016 Computer Sciences Corporation
Basic Concepts
High Performance Team
A group of people
1. Clear roles with complementary talents and
skills
2. Aligned with and committed to a meaningful
purpose
3. Consistently show high levels of collaboration
and innovation
4. Focus on specific and challenging goals
5. Produce superior results (i.e. outperform other
teams)
Transformational Leadership
Adaptive Culture
High Performance Teams
14 September 27, 2016© 2016 Computer Sciences Corporation
Basic Concepts
Adaptive Culture – 1/3
An adaptive culture is an organizational culture that
1. Encourages confidence and risk taking among employees
2. Focuses on changing needs of the customers and other
stakeholders
3. Supports initiatives (new products/services, new ideas, etc.) to
keep pace with the changes
4. Has strong leadership to produce change
Transformational Leadership
Adaptive Culture
High Performance Teams
15 September 27, 2016© 2016 Computer Sciences Corporation
Basic Concepts
Adaptive Culture – 2/3
Transformational Leadership
Adaptive Culture
High Performance Teams
Results from an 11 year study, contrasting cultures of more than 200
companies, shows organizations with Adaptive cultures consistently
produced superior business results
*Corporate Culture and Performance: J.P. Kotter & J.L. Heskett, Free Press (1994)
16 September 27, 2016© 2016 Computer Sciences Corporation
Basic Concepts
Adaptive Culture – 3/3
Transformational Leadership
Adaptive Culture
High Performance Teams
*Research and development by Robert A. Cooke, Ph.D. and J. Clayton Lafferty, Ph.D
Source: http://www.human-synergistics.com
Organizational Culture Inventory® (OCI) describes and measures culture
• Identifies current behavioral norms
• Sets prescriptions for successful change
management (towards adaptive culture)
• Helps build ideal culture profile
• Facilities strategic technological and
structural change
• Facilities mergers, acquisitions and
strategic alliances
17 September 27, 2016© 2016 Computer Sciences Corporation
The Transformation Journey
NYSE: CSC Stock Symbol
*Source: Google Finance
Nov 2015
Spin off CSRA
Transformation Started
18 September 27, 2016© 2016 Computer Sciences Corporation
The Transformation Journey
Technology & Market Shift in Enterprise IT
*Source: http://www.ey.com/IN/en/Services/Advisory/ey-enterprise-it-trends-2015-smac-3
1. SMAC
2. IoT
3. VR/AR
4. Cyber Security
A. Maintenance
vs. New Dev $$$
B. Smaller Deal Size
C. CIO vs. CMO
19 September 27, 2016© 2016 Computer Sciences Corporation
The Transformation Journey
In 2012, We Embarked on a Multiyear Turnaround and Change Program
• Implemented a strategy to rebalance our portfolio,
capitalized on market trends, invested in market-relevant
offerings and expanded into new geographies
• Improved leverage of alliance partners and R&D
• Invested in next-gen offerings through acquisitions
• Returned to client-centric, market-driven approach backed
by a performance-driven culture
• Streamlined our portfolio from 2,000 customized offerings to
15 families that comprise 200 next-gen offerings
• Invested ~$1B annually in R&D for next-gen and other
offerings with our alliance partners
VALUE
TIME
Get fit
Win more
Lead
20 September 27, 2016© 2016 Computer Sciences Corporation
The Transformation Journey
Key Alignments
Revised Vision & Focus
Clear values, offerings and strategy1
Clear Structure
Layer, Level, Title, Pyramid Mix, Span of Control & Stringent Performance Management2
Streamlined Tools & Processes
CSC University, SAP, Workday, WFM, SCM, Shared Services3
Strategic Investment
Investment Review Board, Next-gen Offerings, Client zero for Business Technologies4
21 September 27, 2016© 2016 Computer Sciences Corporation
The Transformation Journey
Mission, Vision & Core Values – 1/2
The mission of CSC is to be a global leader in providing
technology-enabled business solutions and services
We help the organizations we work with benefit from new technologies and
innovative ideas
• Supported NASA when it was 3 years old
• Helped Saudi Arabia’s Ministry of Inferior with development of a nationwide teleprocessing network
in 1979 (contract value of $221M, one of the largest IT systems in the world)
• Began 3 decades of support when Hubble Space Telescope was launched in 1981
• Helped Belgium with citizen identity management solutions
• Helped United Kingdom with NHS Connecting for Health program
22 September 27, 2016© 2016 Computer Sciences Corporation
The Transformation Journey
Mission, Vision & Core Values – 2/2
23 September 27, 2016© 2016 Computer Sciences Corporation
High-touch Insurance
Digital Insurance
(Mobile, low-touch, insight-driven)
Healthcare Bureaucracy
Digital Health
(Population health enablement and coordinated care)
Banking Transactions
Digital Banking
(e.g., risk-managed financial services)
Classical Applications Digital Application Experiences
Classical Desktop Hyperproductive Digital Workplace/Employees
Classical Infrastructure Agile Hybrid Cloud Platforms
Independent Network Tower Secure Digital Network Services
Systems Management Integrated Digital Services Integration and Management
Understand Key Digital Shifts
Guiding Your Journey to Digital Transformation
To lead our clients to the digital enterprise, we provide integrated solutions
that enable them to make key digital shifts, both industry-specific and
across industries.
Journey to the Digital Enterprise
www.csc.com/Digital_Journey
Digital Applications: The Key to Releasing Your Business’s
Full Potential
www.csc.com/Apps_Journey
Cloud Platform Enables Business Agility
www.csc.com/Platform_Journey
Secure Software-Defined Networks Unlock Digital Information
www.csc.com/Network_Journey
IDSM: Key to Managing the Digital Enterprise
www.csc.com/IDSM_Journey
Digital Workplace Fuels Unprecedented Employee
Collaboration
www.csc.com/Workplace_Journey
Key Shifts Mark the Path to Digital Insurance
www.csc.com/Insurance_Journey
Digital Banking Creates Opportunity for Customer-Focused
Finance
www.csc.com/Banking_Journey
Digital Revolution Enables Population Health Management
www.csc.com/Healthcare_Journey
TOWARDFROM
Our Journey to the Digital Enterprise position paper
series, produced by CSC’s global CTO team, guides
our clients on their digital journeys by exploring the
transformational shifts within five horizontal IT
domains and three industry sectors:
24 September 27, 2016© 2016 Computer Sciences Corporation September 27, 2016
Why We are Different
Experience for Today, Innovation for Tomorrow
GLOBAL SCALE
AND REACH
LEADERSHIP IN
NEXT-GEN OFFERINGS
INNOVATIVE INDUSTRY
APPLICATIONS AND SERVICES
TECHNOLOGY AND
VENDOR INDEPENDENCE
• Transformed Zurich Insurance Group
with CSC BizCloud™, enabling the global
insurer to move to agile practices and cut
costs by 30%
• Managed/modernized Bluescope Steel’s
application portfolio with CSC’s next-gen
offerings, enabling an end-to-end
as-a-service environment
• Developed mobile apps that have helped
15,000 train drivers in France’s state-
owned railway company, SNCF, stay on
top of every task using a new generation
of technologies
• Introduced API-based digital engagement
platform that allows new insurance
companies to enter the business quickly,
and existing companies to evolve toward a
next-gen solution
• Enhanced CSC Big Data Platform-as-a-
Service™ to create one of the first open-
source big data tools to offer built-in,
multilevel security
• Developed a transformation strategy to
migrate large numbers of applications to
Linux in an aggressive timeframe
• Built a cybersecurity automation solution
that allows a major entertainment and
media company to provide a more secure
environment for online content and live TV
events
• Developed a mobile flight booking and
management app that strengthens the
market position of an airline industry
leader
• Leveraged Robotic Process Automation to
reduce average claims processing time
from 5 days to 1 day for the world’s largest
specialty insurance market
• Improved patient care in Denmark by
integrating partner solutions to implement
digital recordkeeping for ambulance
personnel
• Orchestrated broker-centric next-gen
platform for multinational insurer, allowing
the firm to consume infrastructure
resources from multiple suppliers
• Optimized data centers and platforms,
resulting in more than $50 million in client
savings with AT&T and EMC
• Established a proactive cyber security risk assessment solution through joint efforts with SAP and Lenovo
• Integrated Amazon Web Services, Oracle and CSC IP to assist clients in insurance, healthcare and life sciences industries
• Awards and accolades:
– EMC: Americas Alliances Partner of the Year (2015) for the second year in a row; Global Strategic Outsourcer Partner of the Year (2015)
– Hitachi Data Systems: Global Partner of the Year (2015)
– Oracle: UK 2016 Specialized Partner of the Year — Engineered Systems Award
STRONG
GLOBAL
PARTNER
ECOSYSTEM
25 September 27, 2016© 2016 Computer Sciences Corporation
New Vision, Renewed Focus
Providing Digital, Next-Gen IT Solutions for Our Clients
Delivery
Optimization
People
and Skills
Industry
IP
Industry-
Leading
Partnerships
New
Offerings
CLIENTS
customized, nonstandard offerings
to 15 families that comprise 200
modern, standardized offerings
employees with
next-gen skills by FY19
Hyperscaled Operations
• Standard processes and leveraged teams
• Automation and standardized tools
• Standardization with software-defined
infrastructure and business processes
Industry IP and Domain Expertise
Business
Process
Services
• Life and Annuity • Property and Casualty • Healthcare and Life Sciences • Default Management
Insurance
• Life and Annuity
• Property and Casualty
• Reinsurance
• Commercial and London Market
Healthcare and Life Sciences
• Electronic Patient Records
• Clinical Administration
• Life Sciences Regulatory Compliance
Banking
• Core Banking
• Payments
• Cards Processing
• Wealth Management • Finance and Accounting • Banking Processing
From
2,000+ >50%
26 September 27, 2016© 2016 Computer Sciences Corporation
Vietnam Center View
Built for Sustainable Performance & Growth
© 2016 Computer Sciences Corporation
Thank You

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PLENARY - CSC High Performance - By Duy Le

  • 1. © 2016 Computer Sciences Corporation A Story Of Transformation for High Performance Organization DUY LE
  • 2. 2 September 27, 2016© 2016 Computer Sciences Corporation 2© 2016 Computer Sciences Corporation I. The Company II. Basic Concepts III. The Transformation Journey IV. Vietnam Center View Agenda
  • 3. 3 September 27, 2016© 2016 Computer Sciences Corporation Disclaimer CSC–HPE Merger In connection with the proposed transaction, Everett SpinCo, Inc., a wholly-owned subsidiary of Hewlett Packard Enterprise created for the transaction (“Spinco”), will file with the SEC a registration statement on Form S-4/S-1 containing a prospectus and CSC will file with the SEC a proxy statement on Schedule 14A and a registration statement on Form S-4 containing a prospectus. INVESTORS AND SECURITY HOLDERS ARE ADVISED TO READ THE REGISTRATION STATEMENTS/PROSPECTUSES AND PROXY STATEMENT WHEN THEY BECOME AVAILABLE, BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION ABOUT THE PARTIES AND THE PROPOSED TRANSACTION. Investors and security holders may obtain a free copy of the prospectuses and proxy statement (when available) and other documents filed with the SEC by CSC, Hewlett Packard Enterprise and Spinco at the SEC’s web site at http://www.sec.gov. Free copies of these documents, once available, and each of the companies’ other filings with the SEC, may also be obtained from CSC’s web site at www.csc.com. This communication is not a solicitation of a proxy from any investor or security holder. However, CSC, Hewlett Packard Enterprise, and certain of their respective directors, executive officers and other members of management and employees, may be deemed to be participants in the solicitation of proxies from stockholders of CSC in respect of the proposed transaction under the rules of the SEC. Information regarding CSC’s directors and executive officers is available in CSC’s 2016 Annual Report on Form 10-K filed with the SEC on June 14, 2016, and in its definitive proxy statement for its annual meeting of stockholders filed on June 24, 2016. Information regarding Hewlett Packard Enterprise’s directors and executive officers is available in Hewlett Packard Enterprise’s 2015 Annual Report on Form 10-K filed with the SEC on December 17, 2015, and in its definitive proxy statement for its annual meeting of stockholders filed on February 12, 2016. These documents as well as other documents filed by CSC, Hewlett Packard Enterprise or Spinco with the SEC can be obtained free of charge from the sources indicated above. Other information regarding the participants in the proxy solicitation and a description of their direct and indirect interests, by security holdings or otherwise, will be contained in the registration statements, prospectuses and proxy statement and other relevant materials to be filed with the SEC when they become available. This communication shall not constitute an offer to sell or the solicitation of an offer to sell or the solicitation of an offer to buy any securities, nor shall there be any sale of securities in any jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such jurisdiction. No offer of securities shall be made except by means of a prospectus meeting the requirements of Section 10 of the Securities Act of 1933, as amended. All statements in this presentation that do not directly and exclusively relate to historical facts constitute “forward-looking statements.” These statements represent the Company’s intentions, plans, expectations and beliefs, and are subject to risks, uncertainties and other factors, many of which are outside the Company’s control. Many factors could cause actual results to differ materially from such forward-looking statements with respect to the transaction announced above including risks relating to the completion of the transaction on anticipated timing, including obtaining shareholder and regulatory approvals, anticipated tax treatment, unforeseen liabilities, future capital expenditures, inability to achieve expected synergies, loss of revenues, delay or business disruption caused by difficulties in integrating the businesses of CSC and Enterprise Services. For a written description of risk factors that could cause actual results in CSC’s business to differ materially from forward looking statements regarding those matters, see the section titled “Risk Factors” in CSC’s Form 10-K for the fiscal year ended April 1, 2016. and any updating information in subsequent SEC filings. The Company disclaims any intention or obligation to update these forward-looking statements whether as a result of subsequent event or otherwise, except as required by law.
  • 4. 4 September 27, 2016© 2016 Computer Sciences Corporation 4© 2016 Computer Sciences Corporation Who We Are A Global IT Leader of Innovative Solutions 2,500+CLIENTSCOUNTRIES 60+ EMPLOYEES WORLDWIDE 66,000+ 55+YEARS OF INNOVATION $8BGLOBAL IT SERVICES LEADER 100+GLOBAL ALLIANCES WITH BEST-OF-BREED PARTNERS * * CSC FY16 Revenue (Pro Forma for Xchanging and UXC)
  • 5. 5 September 27, 2016© 2016 Computer Sciences Corporation September 27, 2016 NEW COMPANY $26B REVENUE* HPE’s Enterprise Services business is the IT transformation partner of choice for enterprises CSC $8B REVENUE CSC is a trusted next-generation IT partner for Fortune 500 companies HPE ES $18B REVENUE Increased scale Industry leadership Actionable cost synergy roadmap Scaled financial platform for growth Strong combined leadership • Proven and highly experienced management with proven transformation record • $26B of annual revenue in FY16 • 5,000+ customers across 70 countries • Third-largest IT services business globally • Vertical leader in priority industries (insurance, healthcare, transportation, pharma, financial services) • Poised to lead digital transformation with $3B in next-generation offerings • Combined company expected to produce first-year synergies of $1B post-close, with a run rate of $1.5B by end of year 1 • Additional synergies to follow • Capital capacity to invest and grow • Investment grade capital structure • Strong free cash flow profile MERGER RATIONALE Source: http://www.csc.com/about_us/aut/137155 The newly combined company will be one of the world’s largest pure-play IT services companies, uniquely positioned to lead clients’ digital transformations Creating a Global IT Services Leader CSC to Combine with Enterprise Services Division of Hewlett Packard Enterprise to Form a Pure-Play Global IT Services Leader *Based on $18 billion in trailing 4 quarters of revenue for the Enterprise Services segment, adjusted for Mphasis and Communications and Media Solutions (CMS), plus $8 billion in trailing 4 quarters of revenue for CSC, adjusted for recent acquisitions
  • 6. 6 September 27, 2016© 2016 Computer Sciences Corporation Basic Concepts The High Performance Model
  • 7. 7 September 27, 2016© 2016 Computer Sciences Corporation Basic Concepts Mission Mission is the motivating “why” your organization exists • Google’s mission is to organize the world’s information and make it universally accessible and useful. • Facebook's mission is to give people the power to share and make the world more open and connected. • Amazon’s mission is to strive to offer customers the lowest possible prices, the best available selection, and the utmost convenience. • Apple’s mission to make a contribution to the world by making tools for the mind that advance humankind. • Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
  • 8. 8 September 27, 2016© 2016 Computer Sciences Corporation Basic Concepts Vision Vision is a destination (i.e. “where”), a preferred and tangible picture of the future • Google’s vision: To provide access to the world’s information in one click. • Facebook's vision: People use Facebook to stay connected with friends and family, to discover what’s going on in the world, and to share and express what matters to them. • Amazon’s vision: To be Earth's most customer-centric company where people can find and discover anything they want to buy online. • Microsoft’s vision: To build best-in-class platforms and productivity services for a mobile-first, cloud-first world. Our platforms will harmonize the interests of end users, developers and IT better than any competing ecosystem or platform.
  • 9. 9 September 27, 2016© 2016 Computer Sciences Corporation Basic Concepts Core Values Core Values are the guiding principles that dictate behavior and action 1. Focus on Impact 2. Move Fast 3. Be Bold 4. Be Open 5. Build Social Value 1. Fast is better than slow 2. You can make money without doing evil 3. You can be serious without a suit 4. Great just isn’t good enough 5. Etc. 1. Customer Obsession 2. Invent and Simplify 3. Learn and Be Curious 4. Insist on the Highest Standards 5. Earn Trust 6. Etc.
  • 10. 10 September 27, 2016© 2016 Computer Sciences Corporation Basic Concepts The Goals – 1/3 Goals Values MissionVision *Adapted from Robert S. Kaplan and David P. Norton, “Using the Balanced Scorecard as a Strategic Management System,” Harvard Business Review (January-February 1996) Balanced Scorecard 1. Objectives 2. Measures 3. Targets 4. Initiatives
  • 11. 11 September 27, 2016© 2016 Computer Sciences Corporation Basic Concepts The Goals – 2/3 Goals Values MissionVision *Adapted from Robert S. Kaplan and David P. Norton, “Using the Balanced Scorecard as a Strategic Management System,” Harvard Business Review (January-February 1996)
  • 12. 12 September 27, 2016© 2016 Computer Sciences Corporation Basic Concepts The Goals – 3/3 Goals Values MissionVision *Adapted from Robert S. Kaplan and David P. Norton, “Using the Balanced Scorecard as a Strategic Management System,” Harvard Business Review (January-February 1996)
  • 13. 13 September 27, 2016© 2016 Computer Sciences Corporation Basic Concepts High Performance Team A group of people 1. Clear roles with complementary talents and skills 2. Aligned with and committed to a meaningful purpose 3. Consistently show high levels of collaboration and innovation 4. Focus on specific and challenging goals 5. Produce superior results (i.e. outperform other teams) Transformational Leadership Adaptive Culture High Performance Teams
  • 14. 14 September 27, 2016© 2016 Computer Sciences Corporation Basic Concepts Adaptive Culture – 1/3 An adaptive culture is an organizational culture that 1. Encourages confidence and risk taking among employees 2. Focuses on changing needs of the customers and other stakeholders 3. Supports initiatives (new products/services, new ideas, etc.) to keep pace with the changes 4. Has strong leadership to produce change Transformational Leadership Adaptive Culture High Performance Teams
  • 15. 15 September 27, 2016© 2016 Computer Sciences Corporation Basic Concepts Adaptive Culture – 2/3 Transformational Leadership Adaptive Culture High Performance Teams Results from an 11 year study, contrasting cultures of more than 200 companies, shows organizations with Adaptive cultures consistently produced superior business results *Corporate Culture and Performance: J.P. Kotter & J.L. Heskett, Free Press (1994)
  • 16. 16 September 27, 2016© 2016 Computer Sciences Corporation Basic Concepts Adaptive Culture – 3/3 Transformational Leadership Adaptive Culture High Performance Teams *Research and development by Robert A. Cooke, Ph.D. and J. Clayton Lafferty, Ph.D Source: http://www.human-synergistics.com Organizational Culture Inventory® (OCI) describes and measures culture • Identifies current behavioral norms • Sets prescriptions for successful change management (towards adaptive culture) • Helps build ideal culture profile • Facilities strategic technological and structural change • Facilities mergers, acquisitions and strategic alliances
  • 17. 17 September 27, 2016© 2016 Computer Sciences Corporation The Transformation Journey NYSE: CSC Stock Symbol *Source: Google Finance Nov 2015 Spin off CSRA Transformation Started
  • 18. 18 September 27, 2016© 2016 Computer Sciences Corporation The Transformation Journey Technology & Market Shift in Enterprise IT *Source: http://www.ey.com/IN/en/Services/Advisory/ey-enterprise-it-trends-2015-smac-3 1. SMAC 2. IoT 3. VR/AR 4. Cyber Security A. Maintenance vs. New Dev $$$ B. Smaller Deal Size C. CIO vs. CMO
  • 19. 19 September 27, 2016© 2016 Computer Sciences Corporation The Transformation Journey In 2012, We Embarked on a Multiyear Turnaround and Change Program • Implemented a strategy to rebalance our portfolio, capitalized on market trends, invested in market-relevant offerings and expanded into new geographies • Improved leverage of alliance partners and R&D • Invested in next-gen offerings through acquisitions • Returned to client-centric, market-driven approach backed by a performance-driven culture • Streamlined our portfolio from 2,000 customized offerings to 15 families that comprise 200 next-gen offerings • Invested ~$1B annually in R&D for next-gen and other offerings with our alliance partners VALUE TIME Get fit Win more Lead
  • 20. 20 September 27, 2016© 2016 Computer Sciences Corporation The Transformation Journey Key Alignments Revised Vision & Focus Clear values, offerings and strategy1 Clear Structure Layer, Level, Title, Pyramid Mix, Span of Control & Stringent Performance Management2 Streamlined Tools & Processes CSC University, SAP, Workday, WFM, SCM, Shared Services3 Strategic Investment Investment Review Board, Next-gen Offerings, Client zero for Business Technologies4
  • 21. 21 September 27, 2016© 2016 Computer Sciences Corporation The Transformation Journey Mission, Vision & Core Values – 1/2 The mission of CSC is to be a global leader in providing technology-enabled business solutions and services We help the organizations we work with benefit from new technologies and innovative ideas • Supported NASA when it was 3 years old • Helped Saudi Arabia’s Ministry of Inferior with development of a nationwide teleprocessing network in 1979 (contract value of $221M, one of the largest IT systems in the world) • Began 3 decades of support when Hubble Space Telescope was launched in 1981 • Helped Belgium with citizen identity management solutions • Helped United Kingdom with NHS Connecting for Health program
  • 22. 22 September 27, 2016© 2016 Computer Sciences Corporation The Transformation Journey Mission, Vision & Core Values – 2/2
  • 23. 23 September 27, 2016© 2016 Computer Sciences Corporation High-touch Insurance Digital Insurance (Mobile, low-touch, insight-driven) Healthcare Bureaucracy Digital Health (Population health enablement and coordinated care) Banking Transactions Digital Banking (e.g., risk-managed financial services) Classical Applications Digital Application Experiences Classical Desktop Hyperproductive Digital Workplace/Employees Classical Infrastructure Agile Hybrid Cloud Platforms Independent Network Tower Secure Digital Network Services Systems Management Integrated Digital Services Integration and Management Understand Key Digital Shifts Guiding Your Journey to Digital Transformation To lead our clients to the digital enterprise, we provide integrated solutions that enable them to make key digital shifts, both industry-specific and across industries. Journey to the Digital Enterprise www.csc.com/Digital_Journey Digital Applications: The Key to Releasing Your Business’s Full Potential www.csc.com/Apps_Journey Cloud Platform Enables Business Agility www.csc.com/Platform_Journey Secure Software-Defined Networks Unlock Digital Information www.csc.com/Network_Journey IDSM: Key to Managing the Digital Enterprise www.csc.com/IDSM_Journey Digital Workplace Fuels Unprecedented Employee Collaboration www.csc.com/Workplace_Journey Key Shifts Mark the Path to Digital Insurance www.csc.com/Insurance_Journey Digital Banking Creates Opportunity for Customer-Focused Finance www.csc.com/Banking_Journey Digital Revolution Enables Population Health Management www.csc.com/Healthcare_Journey TOWARDFROM Our Journey to the Digital Enterprise position paper series, produced by CSC’s global CTO team, guides our clients on their digital journeys by exploring the transformational shifts within five horizontal IT domains and three industry sectors:
  • 24. 24 September 27, 2016© 2016 Computer Sciences Corporation September 27, 2016 Why We are Different Experience for Today, Innovation for Tomorrow GLOBAL SCALE AND REACH LEADERSHIP IN NEXT-GEN OFFERINGS INNOVATIVE INDUSTRY APPLICATIONS AND SERVICES TECHNOLOGY AND VENDOR INDEPENDENCE • Transformed Zurich Insurance Group with CSC BizCloud™, enabling the global insurer to move to agile practices and cut costs by 30% • Managed/modernized Bluescope Steel’s application portfolio with CSC’s next-gen offerings, enabling an end-to-end as-a-service environment • Developed mobile apps that have helped 15,000 train drivers in France’s state- owned railway company, SNCF, stay on top of every task using a new generation of technologies • Introduced API-based digital engagement platform that allows new insurance companies to enter the business quickly, and existing companies to evolve toward a next-gen solution • Enhanced CSC Big Data Platform-as-a- Service™ to create one of the first open- source big data tools to offer built-in, multilevel security • Developed a transformation strategy to migrate large numbers of applications to Linux in an aggressive timeframe • Built a cybersecurity automation solution that allows a major entertainment and media company to provide a more secure environment for online content and live TV events • Developed a mobile flight booking and management app that strengthens the market position of an airline industry leader • Leveraged Robotic Process Automation to reduce average claims processing time from 5 days to 1 day for the world’s largest specialty insurance market • Improved patient care in Denmark by integrating partner solutions to implement digital recordkeeping for ambulance personnel • Orchestrated broker-centric next-gen platform for multinational insurer, allowing the firm to consume infrastructure resources from multiple suppliers • Optimized data centers and platforms, resulting in more than $50 million in client savings with AT&T and EMC • Established a proactive cyber security risk assessment solution through joint efforts with SAP and Lenovo • Integrated Amazon Web Services, Oracle and CSC IP to assist clients in insurance, healthcare and life sciences industries • Awards and accolades: – EMC: Americas Alliances Partner of the Year (2015) for the second year in a row; Global Strategic Outsourcer Partner of the Year (2015) – Hitachi Data Systems: Global Partner of the Year (2015) – Oracle: UK 2016 Specialized Partner of the Year — Engineered Systems Award STRONG GLOBAL PARTNER ECOSYSTEM
  • 25. 25 September 27, 2016© 2016 Computer Sciences Corporation New Vision, Renewed Focus Providing Digital, Next-Gen IT Solutions for Our Clients Delivery Optimization People and Skills Industry IP Industry- Leading Partnerships New Offerings CLIENTS customized, nonstandard offerings to 15 families that comprise 200 modern, standardized offerings employees with next-gen skills by FY19 Hyperscaled Operations • Standard processes and leveraged teams • Automation and standardized tools • Standardization with software-defined infrastructure and business processes Industry IP and Domain Expertise Business Process Services • Life and Annuity • Property and Casualty • Healthcare and Life Sciences • Default Management Insurance • Life and Annuity • Property and Casualty • Reinsurance • Commercial and London Market Healthcare and Life Sciences • Electronic Patient Records • Clinical Administration • Life Sciences Regulatory Compliance Banking • Core Banking • Payments • Cards Processing • Wealth Management • Finance and Accounting • Banking Processing From 2,000+ >50%
  • 26. 26 September 27, 2016© 2016 Computer Sciences Corporation Vietnam Center View Built for Sustainable Performance & Growth
  • 27. © 2016 Computer Sciences Corporation Thank You