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DEKOM PROFILE 2013 v2 en

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DEKOM PROFILE 2013 v2 en

  2. 2. ABOUT DEKOM AG FROM MULTI-NATIONAL CONCERNS AND MEDI- UM-SIZED COMPANIES TO SMALL COMPANIES AND HOME OFFICES – WE HAVE SET UP SEVERAL THOUSAND SYSTEMS IN AROUND 50 DIFFERENT COUNTRIES IN RECENT YEARS.1998 - Founded as a telecommunications company specialising in data, voice and mobile devices2002 - Entry into the video conferencing market2004 - Biggest Sony video conferencing specialist in Germany2005 - Majority participation in conference TV, the first German full service video conferencing provider2006 - Madrid office opened2007 - 118.8 % growth in turnover2008 - Barcelona (Spain) office opened. - Only video conferencing specialist in Germany certified by all manufacturers2009 - 88.5 % growth in turnover / DEKOM Systemhaus für Medientechnik GmbH & Co. KG acquired2010 - LifeSize Reseller of the Year 2010 award2011 - DEKOM AG becomes RADVISION sales partner - Breda (Netherlands) office opened - Product launch DEKOM Media Presence Enviroment (MPE) and Media Presecence System 270 (MPS 270) - DEKOM AG and MNS AS announce global product partnership - DEKOM AG expands with own advertising agency - LifeSize Reseller of the Year 2011 award - DEKOM MEDIA PRESENCE SYSTEM (MPS) receives the IF Design Award - LifeSize „EMEA Reseller Of The Year“, „Best Telepresence Project of the Year“ and „Best EMEA Marketing Campaign“ 2011 - Spanish DEKOM subsidiary receives Cisco telepresence partner statuswww.dekom.com Page 2
  3. 3. ABOUT DEKOM AG DEKOM IS REPRESENTED ALL OVER EUROPE, IN GERMANY, SPAIN, NETHERLANDS, TURKEY, UKRAINE AND SWITZERLAND.2012 - Expansion of our service by DEKOM Marketing Services „VAS“ - DEKOM AG launches managed services „DEKOM UC. - [ju: si: d t]“ - Istanbul, Kiev and Zurich offices opened - Product launch DEKOM Media Presecence System 170 (MPS 170) - DEKOM AG and spanish DEKOM SL to achieve „„SMART Accredited Gold Reseller“ - Dutch DEKOM subsidiary receives Cisco telepresence partner status - LifeSize „EMEA Reseller Of The Year“ und „Best EMEA Marketing Campaign“ 2012 - DEKOM announce partnership with StarLeaf Telepresence - Product launch DEKOM MOBILE TELEPRESENCE - Swiss DEKOM subsidiary receives Cisco telepresence partner status2013 - Swiss DEKOM subsidiary to qualify as LifeSize Certified Sales Expert - DEKOM is the first and only fully certified LifeSize partner of Ukraine - Ukrainian DEKOM subsidiary receives Cisco telepresence partner statusFACTSDEKOM AG Board of Directors: Certifications:Registered capital: 1.65 Mio. EUR Dipl.-Ing. Jörg Weisflog LifeSize EMEA Expert PartnerCompany’s registered office in Germany: Dipl.-Phys. Akaki Togonidze Cisco Avantgarde Plus PartnerHamburg Polycom Gold PartnerCommercial Register: HRB 73265 / Hamburg Chairman of the Board: AMX, Crestron, Extron, Sennheiser,Sales Tax identification number: DE178508413 Prof. Dr. Michael Herzog Bose, NECwww.dekom.com Page 3
  4. 4. PERFORMANCE FEATURES VIDEO CONFERENCING IS CONNECTING SEVERAL PEOPLE IN FAR AWAY CONFERENCE ROOMS AND AT THE WORKPLACE FOR JOINT DAY-TO-DAY WORK. TELEPRESENCE IS TRANSFERRING YOUR PRESENCE TO FAR AWAY PLACES.ConsultingDEKOM offers the most varied consulting services in order to prepare, back up, look after, analyse andassess video over IP projects.Focal points, among others, are as follows:• Solution design and network analyses by customers• Advice on processes• Performance management• Project monitoring / Project management• Checks / Health checks and penetration testsTraining in the following fields:• Standard user training• Administrator infrastructure• Business behaviour: Video conferencing• Video conferencing networksWhy DEKOM?Our detailed consultancy service also takes into account the overall situation, including assessment of customers’ networkand communication infrastructure.An in-house Technology and Development Department for maintenance, service and individual one-off products providessales back-up and forms our backbone.www.dekom.com m.com Page 4
  5. 5. PERFORMANCE FEATURES BE IT IN CONFERENCE AND TRAINING ROOMS, HOTELS AND SPORTS ARENAS, AT THE THEATRE AND MUSEUM OR AT THE POINT OF SALE – CONFERENCING TECHNOLOGY AND MEDIA TECHNOLOGY ARE USED EVERYWHERE NOWADAYS.Sale / Installation / ServiceDEKOM is a certified Cisco, Polycom, LifeSize and Sony partner. There are branches in Hamburg (GER),Madrid (ES), Barcelona (ES), Breda (NL), Istanbul (TR), Kiev (UA), Zurich (CH) and additional service pointsin Germany. Video conferencing solutions have been installed in over 50 countries in recent years.DEKOM works with a central ERP system which covers all company areas and generates documents in differentlanguages. The help desk works on a ticket system connected to the ERP system and this too is multilingual.DEKOM is one of the biggest suppliers of HD video conferencing and HD video conferencing infrastructuresolutions in the whole of Europe. We offer a complete service from manufacturer-independent advice, im-plementation concepts and installation, adaptation to work environments, maintenance, repair and contractualguarantee services.DEKOM is a specialist in signal infrastructures and media technology for the design, planning, installation andimplementation of sophisticated individual conference rooms to scenarios in theatres, POS areas, lecture hallsand auditoriums, stadiums, arenas, hotels and museums. DEKOM is a certified partner of AMX, Bosch, Crestron,Extron, NEC, Sennheiser, SMART, Sony and many others and is also able, for example, to analyse, plan, simulateand run the acoustics of areas using appropriate measuring equipment.The core skill of DEKOM is professional conference room technology. In connection with this, linking with build-ing services engineering (lighting, dimming, heating, air-conditioning technology) and the management oftechnology through all well known building services engineering bus systems such as Ethernet, EIB, LON, DMX,and Dalimust be mentioned. Of course, all these systems and installations are maintained, put into operationand backed up.In addition, DEKOM develops and markets special one, two and three-screen video conferencing solutions,Developed and produced in meetings with our experts and in accordance with customers‘ wishes.www.dekom.com Page 5
  6. 6. PERFORMANCE FEATURES “MANAGED SERVICES MEANS RESPONSIBILITY FOR THE PREPARATION OF A SPECIFIC SERIES OF SERVICES TO BE HANDED TO AN OUTSIDE COMPANY.“Hosted, housing and managed VC services in your own infrastructure in the VNOCDEKOM’s Managed Service reflects the many years of experience gained from thousands of video conferencinginstallations in over 50 countries throughout the world.DEKOM is concerned with all technical and organisational issues of your current or future video conferencingnetwork. In the event of questions, having the expert on the telephone straightway or just being able to counton availability, quality and safety, increases the acceptance, efficiency, productivity and thus the success of yourvideo conferencing solution.Managed Service projects are carried out by DEKOM as follows. Experienced consultants check the video oversuitability of the network and the available components. Then various usage scenarios are agreed and convertedinto an operating concept and broken down into a specific technical module. Taken together, this means thatan individual Managed Service offer can be created in the shortest possible time.Event ServicesDEKOM works with well known agencies and event organisers and links up event customers and their partnersby HD video conferencing with connections to broadcasting and sound systems. The recording and streamingof these events are also part of the portfolio.DEKOM Managed Service offers:• No hardware, software or installation costs • No capital and maintenance expenses• Simple application of service • Service guarantees specific to the branch officewww.dekom.com Page 6
  7. 7. PERFORMANCE FEATURES COMPREHENSIVE SERVICE IN THE MATTER OF CONFERENCING TECHNOLOGY IS FOR US AS MUCH A PART OF CUSTOMER SATISFACTION AS THE PROBLEM-FREE FUNCTIONALITY OF YOUR SYSTEMSService & SupportStarting with the manufacturer’s guarantee, an extended guarantee in accordance with the customer’s wishes,then installation support by telephone, video conferencing, support forum, configuration and starting up onsite, reaction times in accordance with the desired priority, as well as an accountable database-supported docu-mented service in the event of repairs and services, you get worldwide service tailor-made to meet your needswith our service level contracts.Our consultants / technicians are highly qualified specialists with many years of professional service in the fieldof video conferencing, so they know which measures are necessary to ensure long-lasting success with commu-nication for your company.Service Level ContractsWith our Service Level contracts we offer you quick, qualified support directly from our competent SupportDepartment. The length of the contract can also be chosen fully individually as can the scope and the nature ofthe support.EngagementDEKOM has its own environmental code. Our company building was constructed from ecological points of viewincluding a water supply from a rainwater collection tank. We support social and educational installations andare an employee-orientated and certified training establishment. We encourage lifelong learning and the indi-vidual further education of our employees.www.dekom.com Page 7
  8. 8. DEKOM - REFERENCES - INTERNATIONAL (EXTRACT) Thyssen Krupp Elevator JUNGHEINRICH worldwide France, Italy, Spain, China SCHÜCO AIRBUS Headquarter in Germany, Spain, France Bielefeld; locations world- wide inclusive India, Repower Argentina, Russia Italy, Australia Mondia Media BMT Argoss (A subsidiary company Netherlands, Marknesse from Bertelsmann), Brasil, Mumbai, Dubai, Delta Energy Germany, Italy, Spain Netherlands, Middelburg Warsteiner Real Tobacco Italy, Germany Belgium, Veurne PANALPINA Shire Movitis USA, Germany Belgium, Turnhout KNAUF SONY worldwide Netherlands, Amsterdam Egger Holzwerkstoffe Volker Wessels Headquarter in Austria, Netherlands, Papendrecht locations wordlwide inclusive Romania, Russia, UK Grupo Essentium Spain, Turkey Baumer Headquarter in Switzerland, locations wordlwide inclusive REFRACTA S.A. Singapore, Indien, China Spain, Turkey, China, Mexico Marche QIAGEN Headquarter in Switzerland, Australia, Canada, China, locations wordlwide inclusive Singapore, South Korea, Canada, Singapore, Norway Turkey, USAwww.dekom.com Page 8
  9. 9. DEKOM - REFERENCES - NATIONAL (EXTRACT)CONTACT »In my experience DEKOM is one of the best companies from the point of view of service and value for money!“« S. CONSIGLIO – TU BERLINDEKOM AGKellerbleek 3 »Thanks for the ever professional and promptD-22529 Hamburg support – when it comes to video-conferencing, I feel veryTel: +49-40-808181-100 much at home with DEKOM!«Fax: +49-40-808181-199 A.RÜBSAM – GIGATRONIKVideo IP: mpe@dekom.comE-Mail: info@dekom.com www.dekom.com Page 9