The document discusses how unified communications (UCC) can improve productivity, business effectiveness, and customer loyalty. It provides an overview of Meridian and UCC's goals of an integrated solution for voice, video, and data. Examples of benefits include increased employee productivity through collaboration tools, improved business processes through streamlined communication, and strengthened partnerships through real-time interaction. The ROI of UCC is estimated at hundreds of percent based on reduced costs, greater efficiency, and improved customer service. Meridian can help customers implement best-of-breed UCC solutions and realize these benefits.