VeriShow.com is rich media interactive Customer Service SaaS based platform that provides organizations with a host of tools to engage customers in a live session while searching for products or services. The main benefit is the ability to engage with a customer in person as if he or she walked into your store. There is no need to download and install any software on neither side. The vendor can talk to the customers via video chat (one way or two), show them off line materials (i.e. documents, video clips) and even process a transaction online if so needed. They can co-browse web pages securely even after the customer logged in as well as sharing their screen. There is a set of apps that can be used in a session and ability for customers to call for live personal help directly from the vendor’s web site (on PC or Mobile). The solution is also designed for in store kiosks. The platform provides capabilities such as: • Textual Chat • Audio / Video Chat • Web to phone • Co-browsing (proprietary solution) • Screen Sharing • Agent to client document sharing • Client to agent document sharing • Video clip sharing • Form completion • Interactive whiteboard, and more The solution and its features are modular and can be tailored to match the vendor specific requirements.

1. VeriShow’s Multi-channel platform
For personal engagement
CONFIDENTIAL
Overview &
Introduction

2. About
HBR Labs
Personal Engagement Technology for Live Support
Our Vision: Be the leading live personal engagement
technology solution for a world where people need more and
better personal online customer service than they get offline.
VeriShow is an interactive customer service SaaS platform that
provides organizations with a host of tools to engage customers in a
live session.
The platform can be used to help online customers while
searching for products or services, by companies that provide
online expert advice as well as by companies that want to provide
on-premise kiosk stations with remote live help.
Tier 1 clients include global companies such as in the cosmetics,
transportation and financial sectors.
VeriShow® is protected by an engagement patent (US Patent No.
9,043,386).

3. Introduction
VeriShow is an easy–to-use live interactive platform for businesses and
organizations that want to deliver a personal, high-touch customer experience.
VeriShow is applications-based solution. The multimedia communication and
collaborative apps (below) designed to engage visitors in the most effective way.

4. How does it work?
Most sessions would first start with chat or video chat and then based on the
conversation’s context, expand to include co-browsing and content sharing
An agent (the lady) and
a customer communicating
via video chat in real time
In addition to video chat, the
agent can co-browse or share
content with customer
www.verishow.com

5. A personal live engagement
platform that allows:
• Personal selling and the ability to
provide instant customer service help
• Expert advice sessions for
consultation
Benefits
• Increase Sales and Average Order Value
• Deliver Unparalleled Customer Service
• Improve first-contact resolution rate
• Increase Productivity: your team gets more time!
• Modular App-based Solution: you select what you
need.
• Integrates with Customer Service solutions such as:
Salesforce, LivePerson, Zendesk, Wordpress
• Vertical focus solution: Financial Services, high-end
retaile, healthcare, education and government
www.verishow.com

6. Co-Browsing lets participants browse the same
website together. Agents can help customers find
information, or complete a transaction. It supports
mouse cursor and navigation sync, field masking,
browsing behind login and data preservation.
This app allows the agent and customer to share
and review together in real time documents that
reside outside a web site. The app supports
Office, PDF documents and image files.
This app enables visitors to upload their documents
to the session. The document (Office and PDF or
image files) can be viewed and annotated by the
agent and customer and both participants can then
save the document for future reference.
The Form Completion app lets the agent and
customer to complete forms together collaboratively
and the save them. As part of this app, an electronic
signature can also be used.
CO-BROWSING
FILE SHARING
VISITOR'S DOCUMENTS
FORM COMPLETION
Verishow’s set of apps to choose from

7. This WebRTC-based app is designed to let agents
share their screen with participant. The broadcast
of their desktop (window or application) allows the
visitor to view data or an application on their
screen.
The app lets agents use the participant’s camera
to take snap shots of objects or themselves (e.g.
proof of ID).
This app allows agent to use a second camera to
show the visitor real-life objects in real-time.
SCREEN SHARING
VISTOR'S CAMERA
LIVE VIDEO FEED
The Chat Translator app lets participants
communicate in two different languages in case
needed. The Chat Translator is based on Google
Translate's engine.
CHAT TRANSLATOR
The Video Sharing app allows participants to
share, view and review in real-time video clips
such as of product demonstration. The app
supports common video files formats.
The Whiteboard allows to draw, take notes and
create content together that can be also saved. This
application comes with an easy to use set of
annotation tools.
VIDEO SHARING WHITEBOARD

8. Communication
Channels - options
Text chat - standard live text chat that can be escalated to
video chat, content sharing and co-browsing.
Video chat – One or two-way audio or video chat. WebRTC is
used whenever possible for interactions on PCs and mobile
devices (browser-based or in-app SDK), with the aim to deliver
low latency and high-quality.
Web-to-phone – Customers can be connected from their
browser or phone to a vendor's phone to communicate.

9. Multiple interaction flows with agents – On site call buttons, e-mail
invite, phone invites.
Monitoring and rating website visitors – Relevant information can be
viewed prior and during the session.
Proactive invite - Customers can be invited to join a session after
spending a certain amount of time on the site.
Setup options – Agents can be set up based on their groups/skills and
assignments (e.g. Sales vs Support groups).
Reporting – Up to date analytics dashboard with in-depth reports.
Session History – Chat transcripts, in session activities and (optiona)
video chat recording.
Security –VeriShow is being audited regularly by a third-party security
auditor.
VeriShow
Management
Features
www.verishow.com

10. White Labeled Solution
White Labeled Visitor Experience
Chat and session window, actual interactive sessions and invite email will
not have the VeriShow logo or name.
Backend look and feel
Certain aspects of the VeriShow account backend such as logo and colors
can be customized.
Custom login page
an optional custom login page with your company's look and feel can be
created to be used by your agents.

11. Mobile – Chat
And Video Chat
Video Chat –
Android – Chrome browser in mobile
Text Chat-
iOS and Android mobile browsers.
Customer side: browser-based solution – Customer communicates
with agent via chat and video chat

12. Mobile – Cobrowsing
Available on Android and iOS on Chrome
Companies and consumers want to be able to interact in-person as well as to co-browse. The
VeriShow platform allows such communication .

13. VeriShow on-Premise
Interactive Kiosks
VeriShow’s iLiveKiosk provides a comprehensive answer to a
growing need of organizations for in-store live multi channel
customer service stations. In those stations a remote agent helps
address a customer need for help while on premise.
iLiveKiosk’s Main Features
• Text chat and/or audio video chat
• Co-browse websites in real-time
• Share documents, images and videos and video files
• Share screen, window or application
• Complete forms together
• Help complete transactions
www.verishow.com

14. VeriShow On-Premise Kiosk solution cont.
No need for special computer or equipment
A kiosk station can be run on a standard PC or a powerful Windows-based
tablet as Microsoft Surface Pro III with a 3 or 4g connection.
Most affordable on-premise kiosk solution
The VeriShow kiosk can either be set up for a short (for example, special
promotional event) or long period of time without a major capital
investment.
Easy to use
The agent can choose to engage the customer or not based on their criteria.
At the end of the session, the solution automatically returns to the default
window so that the next customer can start engaging in a new session.

15. The platform is modular and features can be added or removed based on
the business requirement.
VeriShow's features can also be provided via an API (or SDK in some cases)
for seamless integration with other solutions:
• Video Chat - one or two way video or audio chat, with customized look
and feel.
• Website co-browsing - standalone co-browser to allow and agent and
customer co-browse a website
• Content sharing / Screen Sharing - any of VeriShow's content sharing
and collaboration capabilities can be integrated into other solutions
System Modularity and APIs
www.verishow.com

16. A bank decided to provide assistance to its clients when they visit their web site by allowing the agent to co-
browse the bank’s site together with the client. Using VeriShow’s secure co-browser, the agent is able to
help the customer navigate to the right page. Certain fields of information are masked so only the client can
see the information, yet the agent can provide the needed online help.
Communication can take place via text chat, video chat or over the phone. This results in a satisfied
customer, the bank resolving a customer need quickly (shortening support process and saving costs) and
more revenues generated from completed transactions (such as loans).
USE CASE SCENARIO: FINANCIAL INDUSTRY

17. A global retailer in the jewelry industry is offering
personal live help to better serve customers who
are interested in their high-end line of jewelry
products.
The consumer calls in from their digital device and
a representative can help in finding the right
diamond to meet their needs. The experience
includes the usage of video chat as well as co-
browsing. Customers report that they are very
satisfied with the service.
USE CASE SCENARIO: ONLINE RETAIL
www.verishow.com

18. USE CASE SCENARIO: CAR DEALERSHIP
A local car dealership in the Midwest has been
looking for a new way to sell cars online. The
interaction can start on the web or a call from
the site can ring at the dealership's phone. No
online inquiry remains unanswered.
VeriShow can also pass the vehicle details in
which the customer is interested in to the
agent at the start of the interaction, which
makes the sales process more effective!
When interacting with the customer, the agent
can share brochures, complete relevant
documents as well as co-browse the site.
A simple inquiry can end up as an online sale or
a visit of the customer to the dealership
showroom.
www.verishow.com

19. USE CASE SCENARIO: HEALTHCARE
A local Healthcare practice in New Jersey has been using VeriShow to help prepare its patients for medical
procedures planned to be taken place at the practice a few days later. The patient contact the nurse directly
from the practice’s website and the nurse communicates with the patient via video chat while reviewing
related materials using the offline co-browsing functionalities such as share document app.
At the end of the session, the patient acknowledges through an electronic signature that he or she received
the information. By using this method, the patient avoids the need to come to the practice and wait, or go
through a lengthy phone conversation, and the nurse reduces time needed to prepare the patient, by
interacting with them in person.
“VeriShow quickly improved patient access and decreased endless phone calls that often left
patients on hold ..... VeriShow is an excellent solution to the growing demands placed on the
healthcare industry.”
Advanced Gastroenterology of Bergen County, June 2015

20. A large Real Estate company in Asia with a significant amount of properties was looking for a way to become more efficient
in discussing deals with interested parties. By using VeriShow, the company is able to interact in-person with prospects
and show them brochures online. The company continues to grow and expanding the services it offers with VeriShow.
Use Case Scenario – Real Estate
www.verishow.com

21. Agent is annotating the image and explains
the product details to the customer in real-

22. sales@verishow.com
1-855-427-5227 www.verishow.com