1. V E NK A T E S H W A R A N D
E4, 4th
Floor, Neel Madan Apartment, Vaayusakthi 7th
Phase, 87/5, Horamavu to Ramamurthy Nagar Main
Road, Jayanthi NagarBangalore560043+91-9886751721venkateshwaran_d1976@yahoo.co.in
EXECUTIVE SUMMARY
INTEGRITY| EXCELLENCE| LEADERSHIP
A proactive, creative & innovative professional with over 13years of experience in Human Resources
including 9yrs ofOverall Payroll Processing, Training, People& Excellent Client Management.
Highly motivated and goal-oriented effective leader, with demonstrated professionalism, andProven
track record of achieving and exceeding business targets across the career span.
Exceptional talent for problem solving through reasoned thoughtProcesses and the ability to handle
multiple simultaneous tasks under high pressure.
Skill and ability to lead in a fast-paced, operations environment with the ability to coordinate activities
among various operating groups throughout the organization. Knowledgeable of Industry regulations &
able to clearly communicate performance requirements and promote employee development.
AREAS OF EXPERTISE
 Strategic Planning
 Service Delivery
 People Management
 Payroll Operations
Management
 Escalation Management
 Knowledge Management
 HR Project Management
 Process Improvement
 Client &Vendor Relationship
Management
PROFESSIONAL EXPERIENCE
ASCENT HR SERVICES (Jan 2016– May 2016 )
ASSISTANT MANAGER, INDIAN PAYROLL OPERATIONS
Monitor and control all aspects of Payroll Queries maintaining adequate staff to meet the operational requirements and
ensuring highest standards are maintained in areas of Customer Service and Service Delivery.
• Successfully Leading the Reimbursement, Query Management and Client Relationship
Management Teams
• The Team is responsible to deliver on time communication and output and to resolve the
employee queries.
• Leading three Teams for timely response to the customers and internal teams.
• Every Team has 10 members strength to close the different vertificles.
• Team handles, day to day payroll operation input and output mails.
• Related to the statutory challan payments
• In partnership with operations to innovate and drive continuous improvements across the internal
development.
• Handling Escalations, Reporting and executive level summaries as and when required.
• Strive for continuous improvement by innovating and raising the bar.
CONTINUED …

2. VENKATESHWARAN D
• Receiving the reimbursement inputs and ensuring the output whichever needs to be processed
along with salary or out of salary process as per the client policy.
• Handling the DB queries (Data Base – through web portal).
TEAM LEASE STAFFINGSOLUTIONS LIMITED (Feb 2008– Sep 2015 )
UNIT MANAGER, PAYROLL OPERATIONS & TRAINING
Responsible to plan, direct, monitor and control all aspects of Payroll Operations, maintaining adequate staff to meet
operational requirements and ensuring highest standards are maintained in areas of Customer Service and
Service Delivery.
• Successfully Leading the HR Pay Roll Operations and Training team to deliver excellent client
and stakeholder value
• The training team is responsible to train new hires on Pay Roll processes and ensure they deliver to
the company's standards
• Operations team is Single handedly accountable for Delivery, Evaluating their Knowledge and
ensuring excellent performance
• In partnership with operations to innovate and drive continuous improvements across the board.
• Handling Escalations, Reporting and executive level summaries as and when required.
• Strive for continuous improvement by innovating and raising the bar.
• In scope are Major Clients summing up to more than 2300 associates ( Indian Payroll - Coromandel
Fertilizers (Karnataka & Andhra Pradesh, American Power Conversion Ltd. John Deere India Ltd.
and etc.,)
• Rolling out the New Joiners’ Offer Letters and Coordinate the processing of assigned off-cycle
payrolls including receipt and processing of interface files, coordination of error validation activities
among business owners and reconciliation of processed data.
• Run and validate assigned payroll queries to ensure payroll data is accurate prior to payroll
processing.
• Monitor payroll cycle statistics to determine process improvements.
• Participate in pay cycle meetings to identify issues and provide solutions.
• Statutory filled applications receivable and processing for ESIC code and ID card with the
regulatory team coordination
• Compensation and Benefit Process as per clients’ HR policies
• Attendance input receivable from clients and Validating data
• Feeding Inputs into Team Lease own software system and validating output with received input
data
• Exit process if any – Exit Interview and Full and Final Settlement process
• Rolling out Relieving and Experience Letters for associates.
• Reimbursement processed and released as per Clients HR policies.
• MIS sharing with clients and Team Lease Management Team to report success and define actions.
ACHIEVEMENTS:
 Built a World Class Payroll Team,ensuring maximum client satisfaction across ~500 Client IDs
 An Integral part of handling critical issues from high priority clients and ensure closure without impact to
the business
 Designed and Implemented new QA Processes to bring down client escalations to a minimum.
 Developed a comprehensive manual tool for forecasting and staffing on historic volume trends similar to

3. VENKATESHWARAN D
Erlang C model to ensure we have the right people at the right time. This ensured maximum staff
utilization and Occupancy.
 Effective people management to ensure high quality of delivery and minimum attrition
DSM Soft Pvt. Ltd & Adecco Flexione&ePeople HR Solutions Ltd.(2004 - 2008)
TEAM LEADER& ASSOCIATE
 Handled Recruitment to ResignationActivites.
 Coordinate processing of assigned off-cycle payrolls including receipt and processing of interface files,
coordination of error validation activities among business owners and reconciliation of processed data.
 Run and validate assigned payroll queries to ensure payroll data is accurate prior to payroll processing.
 Monitor payroll cycle statistics to determine process improvements.
 Participate in pay cycle meetings to identify issues and provide solutions.
 Client visits and addressing their queries.
 Handling Employees Helpdesk queries which is related to Payroll processed and Income Tax Calculations
for one of our Major Clients HSBC.
 Obtaining ESIC Codes and Sub-codes for our Clients from the ESIC Dept.
 Filing Half Yearly ESIC Returns and obtaining the ESIC code for Associates whose salary is less than
10000/-.
 Paying Professional Tax (Karnataka) Challans to prescribed Bank and filing the Monthly Returns on or
before 20th of Every Month to the PT Dept.
 Advising Employees on Tax Savings and Benefits.
EDUCATION
MASTER OF COMMERCE
D.G. Vaishnav College Arumbakkam, Chennai