1. Business Analysis Terminology
Service
Fhyzics Business Consultants Pvt. Ltd.
Proprietary and copyright material of Fhyzics Business Consultants Private Limited.
A Leader in Business Analysis Consulting and Training

2. Business Analysis Terminology - Service
Business Analysis Techniques | www.Fhyzics.net | CS@fhyzics.net
02
Importance of
Customer-
Centric
Service
Service
Quality and
Customer
Satisfaction
Service-Level
Agreements
(SLAs)
Service
Design and
Innovation
Service Metrics
and Key
Performance
Indicators (KPIs)
Service
Process
Optimization
Technology
Enablement
for Service

3. 03
Business Analysis Terminology - Service
Business Analysis Techniques | www.Fhyzics.net | CS@fhyzics.net
Service Recovery and
Complaint Handling
Continuous
Improvement and
Service Excellence
Service Training and
Development

4. www.Fhyzics.net
CS@fhyzics.net
Phone : +91-900-304-9000
Business
Analysis
Training