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www.fhyzics.com | cs@fhyzics.com | 900-304-9000 | 900-305-9000 | 900-306-9000
Balanced Scorecard
Presenter
Venkadesh Narayanan, BSME, MBA, CBAP, PMI-PBA, CBPP
Principal Consultant
Former Indian Civil Servant [IRAS 2001 Batch]
LinkedIn Profile
Robert S. Kaplan & David P. Norton
Balanced Scorecard
Balanced Scorecard
• The BBS identifies four aspects of performance that should be
considered:
– Financial: This aspect considers the financial performance of the
organization, looking for example at the profit generated by sales, the
returns generated by the assets invested in the organization, and its
liquidity.
– Customer: Looking at the organization from the customer perspective
shows how customers view it. For example, the level of customer
satisfaction and the reputation the organization has in the marketplace
are considered.
– Internal Business Process: This perspective shows the internal
processes and procedures that are used to operate the organization.
For example, are the processes focused on reducing costs, to the
detriment of customer service? Is the technology used well to support
the organization in delivering its products & services?
Balanced Scorecard
– Learning and growth (also known as innovation): The learning and
growth perspective is concerned with the future development of the
organization. Example of performance areas are the development of
new products and services, the level of creative activity in the
organization, and the extent to which this is encouraged.
www.fhyzics.com | cs@fhyzics.com | 900-304-9000 | 900-305-9000 | 900-306-9000
Thank You

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Balanced scorecard

  • 1. www.fhyzics.com | cs@fhyzics.com | 900-304-9000 | 900-305-9000 | 900-306-9000 Balanced Scorecard Presenter Venkadesh Narayanan, BSME, MBA, CBAP, PMI-PBA, CBPP Principal Consultant Former Indian Civil Servant [IRAS 2001 Batch] LinkedIn Profile
  • 2. Robert S. Kaplan & David P. Norton
  • 4. Balanced Scorecard • The BBS identifies four aspects of performance that should be considered: – Financial: This aspect considers the financial performance of the organization, looking for example at the profit generated by sales, the returns generated by the assets invested in the organization, and its liquidity. – Customer: Looking at the organization from the customer perspective shows how customers view it. For example, the level of customer satisfaction and the reputation the organization has in the marketplace are considered. – Internal Business Process: This perspective shows the internal processes and procedures that are used to operate the organization. For example, are the processes focused on reducing costs, to the detriment of customer service? Is the technology used well to support the organization in delivering its products & services?
  • 5. Balanced Scorecard – Learning and growth (also known as innovation): The learning and growth perspective is concerned with the future development of the organization. Example of performance areas are the development of new products and services, the level of creative activity in the organization, and the extent to which this is encouraged.
  • 6. www.fhyzics.com | cs@fhyzics.com | 900-304-9000 | 900-305-9000 | 900-306-9000 Thank You