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Caution: Hot sales leads. Handle with care.

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Caution: Hot sales leads. Handle with care.

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Predictive analytics models may produce sales leads with characteristics that are counter-intuitive! Find out how to be sure your sales reps fully benefit from leads delivered by predictive analytics scoring.

Predictive analytics models may produce sales leads with characteristics that are counter-intuitive! Find out how to be sure your sales reps fully benefit from leads delivered by predictive analytics scoring.

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Caution: Hot sales leads. Handle with care.

  1. 1. Caution:Leads may be hot.Handle with care.<br />
  2. 2. Could your salespeople be disqualifying too many good leads rather than qualifying them?<br />
  3. 3. Does it seem like the more leads you provide, the faster leads get disqualified and bounced back in the holding queue?<br />
  4. 4. Reasons could be:Lack of data - invalid or no phone numberBias - “can’t possibly be large enough deal”Attitudes - “the more I close out, the sooner I’ll find something that works”<br />
  5. 5. This churning of sales leads results in significant cost of acquisition. And significant processing resources – both machine and human.<br />
  6. 6. If your sales reps’ lead closeout rate is 50%, your net cost is twice the initial cost! <br />
  7. 7. Marketers and sales leaders often respond by finding ways to deliver a greater number of qualified leads faster.<br />
  8. 8. But if you’re using predictive analytics with your sales processes, more leads faster may not be better.<br />
  9. 9. What<br />
  10. 10. How can more, and faster, not be better?<br />
  11. 11. Predictive analytics models score and deliver ideal sales prospects.<br />
  12. 12. Predictive analytics models increase sales productivity and ROI. They help achieve specific outcomes: getting appointments or sales, moving newly-acquired customers into repeat customers,improving cross and upsell.<br />
  13. 13. But caution: predictive models may produce leads with characteristics that are counter-intuitive!<br />Counter<br />Intuitiveness<br />Ahead<br />
  14. 14. This is where you may be handed hot leads to handle with care. <br />
  15. 15. By their nature, scored leads will be a lot fewer — typically 20-40% of available leads. <br />
  16. 16. And high-scoring leads may have attributes that sales reps consider not desirable. <br />
  17. 17. These leads may not have some fields that reps typically look for. Yet these leads have been predicted to produce a high level of performance. <br />
  18. 18. This leads to a few lessons …<br />
  19. 19. Lesson 1.Teach reps to look past some traditional criteria and look at the sales prospect holistically. <br />
  20. 20. Lesson 2.For maximum sales performance, do not allow reps to pull leads from other sources unless all the scored leads have been acted upon. <br />
  21. 21. This is because if reps continue their old practice of disqualifying scored leads, they may close out leads more likely to convert. Because high-quality scored leads are fewer in number, upon exhausting them, reps tend to scour other lead sources that perform significantly worse.* This socks a double whammy to your sales performance and productivity!* You would find this result with back-testing. <br />
  22. 22. Lesson 3. Leads scoring highly for one outcome(like getting an appointment) are also more likely to produce a sale, at a higher average order amount, and with more add-ons. Train reps to nurture these leads to achieve such multiplicative sales value. <br />
  23. 23. In summary, predictive analytics leads you on a fundamental shift from tactical to strategic thinking.<br />New<br />Paradigm<br />Ahead<br />
  24. 24. Predictive analytics may deliver fewer but better sales leads – be careful to not burn through them.Instead, handle carefully and profit from their sales potential.<br />
  25. 25. Brought to you by:Predictive analytics for salesLead gen, call timing, cross and upsell, customer nurturing and much more.www.valgen.comwww.valgen.com/blog<br />

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