1. VXSuite
Live Voice Management
Communication Ecosystem Management and
Optimization

2. What is it?
• Management Suite
• All collaboration
environments
• Hosted or Premise
based solution
Compliance
• Real-time Reporting
Actionable
Business
Intelligence
Telecom
Network
Rules
Engine
Web-based
application creates
dashboard
intensive & secure
environment

3. Live Voice VXSuite Educational Vertical
Management Engine
Tracks
Markets
Overview
VXSuite

4. Mobility
Technology
Network
M
Cabling
an
Physical Infrastructure
age
bile
VX
Mo
Pu
VX
lse
Define
VXSuite

5. Dollars
Devices
Behavior
ile
VX ob
Pu
lse VXM

6. • Manage
• Save Money
Employees
• Spend Effectively
• Assess Employee
• Measure • Manage Devices
Productivity
Effectiveness of • Monitor • Encourage Correct
that Spend
Performance
Behavior
• Allocate Costs
• Be Alerted to • Minimize Risk
• Make Money
Problems Quickly
• Improve Customer
• Respond Experience
Efficiently
• Protect the Unified ile
VX Communication ob
Pu
lse Experience
VXM

7. Determine where you are in the
lifecycle for every element
“We considered a number of
• Define
products and solutions to get
us to a higher level of
• Design
information access but were
limited by our legacy
• Integrate
equipment,” Bill said.
“VXTracker was
• Optimize
recommended highly
because it would work well
• Manage
with the equipment we
couldn’t afford to replace at
the time. After a demo of the
product, we were sold.”
VXSuite

8. Traditional Navigation
Vertical markets
Our Approach
Manufacturers
VXMobile
VXRecord
VXPulse
VXSuite

9. Our Team
Products
White Papers
Live Voice Management
Contact us
VXSuite

10. Manufacturer Specific Features
We make your phone system work better
VXSuite

11. Microsoft Lync Meets Live Voice
Management
VXPulse
VXRecord
VXSuite

12. Microsoft Lync Meets Live Voice
Management
VXPulse
VXRecord
VXMobile
VXSuite

13. Microsoft Lync
Commonwealth of Pennsylvania
• Challenge
• User-Experience issues were causing
concerns about deployment
• Need to troubleshoot issues in non-
hostile vendor agnostic environment
• Compliance with internal best-practices
had to be maintained
• Results
• After being deployed 24 hours, VXPulse
was able to determine the single
network component responsible for
failed calls.
• Provided ongoing toolset to identify
quality issues
VXSuite

14. ShoreTel Meets Live Voice
Management
VXPulse
VXRecord
VXMobile
VXSuite

15. VXTracker ACD Module for VXSuite
ShoreTel workgroups
Compare Workgroup Productivity
Compare Agent Productivity
View Calls Completed by Agent
Determine Staffing Needs
Report on and return Abandoned Calls
Abandoned Calls sorted by highest time period
Reports can be filtered by Workgroup and Agent
Deliver meaningful information to the right person

16. ShoreTel Workgroup Module
1
Compare Workgroup Productivity
2 •
• Which workgroup is handling the most calls?
3
4 Busiest Workgroup!
5
6
7
8

17. ShoreTel Workgroup Module
1
2 • Compare Agent Productivity
3
4
5
6
7
8

18. ShoreTel Workgroup Module
1
View Calls Completed by Agent
2 •
• How many calls did she take total – including direct dialed calls
3
4
5
6
7
8

19. ShoreTel Workgroup Module
1
Determine Staffing Needs
2 •
• Look at busy reports by:
3 • Time of day
• Day of week
4 • Day of month
Monthly
5
•
6
7
8

20. ShoreTel Workgroup Module
1
Abandoned Calls
2 •
3
4
5
6
7 Call back people
8 who waited in a
workgroup a
long time!

21. ShoreTel Workgroup Module
1
2 • Abandoned Calls sorted by highest
• What time to I need additional staff?
3
4
5
6
7
8

22. ShoreTel Workgroup Module
1
2 • All Reports can be filtered by
Workgroup and Agent
3
4
5
6
7
8

23. ShoreTel Workgroup Module
1
Deliver meaningful
2 •
information to the right
3 person
• All reports can be:
4 • Scheduled to email daily,
weekly and monthly
5 • Emailed on the fly
6 • Saved
• Printed
7 • Opened in Excel
8

24. VXRecord
What Is VXRecord?
• A software program that collects voice
recordings of incoming, outgoing and
internal calls.
• A valuable tool that can benefit
organizations with 10-100,000+ phones
• It’s not just a telecom tool
VXSuite

25. VXRecord
VXRecord
Search for and Listen to Calls
Click to Play the call
Type Notes about a Call and give it a
Rating by mousing-over the Start icons.
Pressing the ‘Save’ button will save the
Notes and Rating.
VXSuite

26. VXRecord
VXRecord
Filter results further by using the ‘Filter’
button next to the Search button. You can
filter based on; From Date, To Date,
Minimum Duration, Maximum Duration.
VXSuite

27. VXRecord
VXRecord
Permission based
Permissions based on Org
structure or Individual
‘Black-Hole’ any extensions.
• Human Resources
• Ethics Line
VXSuite

28. Vertical Market Solutions
VXSuite

29. Healthcare Vertical
St. Joseph Health System Case Study
• Challenge
“We considered aanumber ofof
“We considered number
• Understand and baseline existing
telecom costs
products and solutions to get
products and solutions to get
• Uncover underutilized assets and us to ato a higher level of
us higher level of
reduce costs
information access but were
information access but were
• Plan for the migration to VoIP
limited by our legacy
limited by our legacy
equipment,” Bill said. said.
equipment,” Bill
• Results
“VXTracker was
“VXTracker was recommended
• Reduced underused T-1 lines at a highly because it would work
recommended highly
monthly savings of $500 per line
well with the would workwe
because it equipment well
couldn’t the equipment we the
with afford to replace at
• 9% reduction in long distance calls
time. After a demo replace at
couldn’t afford to of the
• 411 calls reduced by 840% through
the time.we were demo of the
product, After a sold.”
employee education
product, we were sold.”
VXTracker Solution Brief
VXSuite
St. Joseph Case Study
St. Joseph Case Study
On-Line Portal

30. Legal Vertical
BECAUSE TIME = MONEY
Challenge
Track billable time immediately and
accurately
Recover calls, expenses and time after
the event occurs
Work on multiple platforms – iPhone,
Droid, Blackberry, Windows Mobile
Results
Increased billable hours by 78% with
less time spent on manual input
Seamlessly integrated into back office
billing system for faster billing to clients
VXSuite
VXTracker Solution Brief
Case Study
On-Line Portal

31. Defense Vertical
BAE Systems
• Challenge
• Multiple disparate VoIP and TDM phone
systems
• Need to Deliver information to:
• BAE Systems PLC contact
• Strategic Leadership Team
• Executive Committee Contact
• Information required for compliance:
• All International Calling
• All Calling Card Usage
• Results
• One system for consolidated reporting
• Alerts/notifications for compliance issues
• Full FOCI compliance
VXSuite
VXTracker Solution Brief
Case Study
On-Line Portal

32. Government Vertical
City of South Gate
CHALLENGE RESULTS
• Allocate Costs to • One system for
Departments
consolidated reporting
• Audit trail for Security • Alerts/notifications for
Issues
compliance issues
• 911 Notifications
• Cost Allocation based
on actual usage rather
than headcount
VXSuite
VXTracker Solution Brief
Case Study
On-Line Portal

33. Financial Vertical
Kinecta Federal Credit Union
• Challenge
• Allocate Costs to Departments
“Charging back
• Audit trail for Security Issues
departments is very
• 911 Notifications
important to our
• Unsure of trunk T1 occupancy
organization.
• Results
VXTracker makes it
• One system for consolidated
reporting
so much easier with
• Alerts/notifications for compliance the Allocation report
issues
by department.”
• Trunk/Traffic Reports delivered Tom Pleikhardt
monthly to ensure proper utilization
VXSuite
VXTracker Solution Brief
Case Study
On-Line Portal

34. Education
Central Washington University
• Challenge
• Audit trail for Security Issues
“We knew we needed
• 911 Notifications
help with our cell
• Cell Phone Spend out of control
phones, but had no
idea the information
• Results
we were going to get
• One system for consolidated
reporting with desk and cell phones
with VXTracker. We
• Alerts/notifications for compliance have reduced our cell
issues
phone bill over 20%.”
• Monthly cell phone historical analysis Nancy Jackson
to watch trends in calling
VXSuite
VXTracker Solution Brief
Case Study
On-Line Portal

35. Auto Dealership Vertical
Auto Source
• Challenge
• Lack of Salesperson call activity visibility
• Customers call and hang up in queue
• Unsure of T1 occupancy
• Results
• Detailed Salesperson productivity reports
emailed to managers daily, weekly and
monthly
• Follow up on abandoned calls to sales hunt
group
• Watch T1 traffic for system performance
• Alerts/notifications for compliance issues
VXSuite
VXTracker Solution Brief
Case Study
On-Line Portal

36. VXSuite

37. VXTracker
What Is Call Accounting?
• A software program that collects records of
incoming, outgoing and internal calls.
• A valuable tool that can benefit
organizations with 10-100,000+ phones
• It’s not just a telecom tool
VXSuite

38. VXTracker
Problems With Old Systems
• Not easy to use – person trained left
• Old PC filled up – locked up
• Not accessible – in PBX room – out of
sight...
• Paper reports – not produced – not viewed
• Low visibility
• Little understanding of the value
VXSuite

39. VXTracker
Problem Solved!
• Managed service or sold as one-time purchase
• Simple, easy-to-use interface
• Nominal increase to current costs
• No hardware costs or issues
• Browser based, anybody from anywhere
• All managers can now see reports
• Email reports, automatically scheduled
VXSuite

40. VXTracker
It’s Not Just
A Telecom Tool?

41. VXTracker
Compliance
• Are employees complying VXTracker Provides Financial Analytics
™
for Voice and Data Systems
with corporate policies?
Understanding fixed and variable IT/Telecom expenses
is critical to making effective strategic decisions.
• International calls
VXTracker™ Call Accounting
and Live Voice Management
VXTracker enables enterprises of all sizes to manage their telephone
Cellular calls to your 800 number
systems and related infrastructure more efficiently and cost effectively.
•
It consists of a base “platform” that addresses the three main functional
areas of voice communications management–Call Accounting, PBX
Performance Monitoring and Security/Compliance Tracking.
How Can Your Company Benefit?
Optimize Voice Systems
Hybrid networks will be with us for many years and VXTracker allows companies to monitor
and manage multiple voice systems whether TDM or IP-based. Our reports help maximize
performance while reducing operating costs.
Improve Employee Productivity
Visibility of call activity reduces personal calls and increases productivity. Having details of
call activity allows managers to manage, train and compensate employees based on actual
performance.
Allocate and Charge Back Expenses
Reports allow chargeback to divisions, projects or tenants and include usage as well as non-
recurring expenses.
Prepare Better Budgets
Trend reports of historical activity allow more intelligent planning.
Ensure Compliance
Having an audit trail of all call activity is essential for compliance with many new state and
federal laws.
Enhance Security
Reduce your exposure to liability claims of 911 calls, harassment, bomb threats, etc.
More and Better Business Intelligence
Virtually every department can benefit from one or more call activity reports.
Deliver Great ROI
Payback period can be just a few months.
VXTracker If you don’t measure it, how do you manage it,
and how do you know if you’re improving?
www.vxtracker.com
VXSuite

42. VXTracker
Financial Analytics
• Trend Reports
VXTracker Provides Financial Analytics
™
for Voice and Data Systems
Staffing
Understanding fixed and variable IT/Telecom expenses
• is critical to making effective strategic decisions.
• Budgeting
VXTracker™ Call Accounting
and Live Voice Management
VXTracker enables enterprises of all sizes to manage their telephone
systems and related infrastructure more efficiently and cost effectively.
It consists of a base “platform” that addresses the three main functional
Explain anomalies
areas of voice communications management–Call Accounting, PBX
•
Performance Monitoring and Security/Compliance Tracking.
How Can Your Company Benefit?
Optimize Voice Systems
Hybrid networks will be with us for many years and VXTracker allows companies to monitor
and manage multiple voice systems whether TDM or IP-based. Our reports help maximize
performance while reducing operating costs.
Improve Employee Productivity
Visibility of call activity reduces personal calls and increases productivity. Having details of
call activity allows managers to manage, train and compensate employees based on actual
performance.
Allocate and Charge Back Expenses
Reports allow chargeback to divisions, projects or tenants and include usage as well as non-
recurring expenses.
Prepare Better Budgets
Trend reports of historical activity allow more intelligent planning.
Ensure Compliance
Having an audit trail of all call activity is essential for compliance with many new state and
federal laws.
Enhance Security
Reduce your exposure to liability claims of 911 calls, harassment, bomb threats, etc.
More and Better Business Intelligence
Virtually every department can benefit from one or more call activity reports.
Deliver Great ROI
Payback period can be just a few months.
VXTracker If you don’t measure it, how do you manage it,
and how do you know if you’re improving?
www.vxtracker.com
VXSuite

43. VXTracker
How Do You Chargeback Costs?
• Departments,projects, tenants, etc.
• Usage plus monthly equipment charges
• Also used for asset recovery
VXSuite

44. Department Summary Report
VXSuite

45. Department Report showing Fees
VXSuite

46. Individual Extension Report
VXSuite

47. VXTracker
Mapped Number Report
– How
are telecom resources being used/
misused?
Customers, vendors, offices, personal,
employees home and cell
VXSuite

48. VXTracker
Advertising/Marketing/Sales
• Toll-free number analysis
• Who is calling you
• From where?
• Who is answering these calls?
VXSuite

49. VXTracker
Advertising/Marketing/Sales
• What is the Cost per Call?
• This was a successful campaign
• This one – not so much!
VXSuite

50. VXTracker
Security/Human Resources
• Real-time call alerts
• 911
• Toll
fraud activity
• Competitor
• Immediate call search

51. VXTracker
Telecom Optimization
Match PBX configuration to Multiple underutilized trunks
downsizing
should be consolidated for cost
Trunk Occupancy Report
savings!
Trunk Group #1
Trunk Group #2
VXSuite

52. VXPulse For Lync
Feature Summary
Demo
• Pre-deployment Assessments
• Network Load Test
• Remote Monitoring
• Test and Tracks Changes
• Monitors call quality and server
performance
• Supports all network devices, even from
multiple suppliers
• Complete UC Network View
• Reduces Costs
• Saves Money
• Protects Quality of Experience
VXPulse Flyer
VXPulse Case Study
VXPulse White Paper
VXSuite
VXPulse Sample Reports
Pricing
On-Line Portal

53. VXTracker
Component
Monthly Dealer Cost
Monthly List Price
VXTracker First Site License
$120.00
$65.00
$15.00
VXTracker Additional Sites
$40.00
VXTracker Per Extension $40.00
Monthly Fee
$0.60
VXTracker Cell Phone Site
License Only
Component
One Time Charge Dealer One Time Charge List Price
Cost
VXPulse Micro Appliance
$210.00
$265.00
VXPulse Portal Branding
$500.00 ***
NA
VXPulse Collateral Branding
$500.00 ***
NA
*
One Agent required per network
**
Required Agent on same segment
***
Branding Fee waived with commitment of 5 Micro Appliances
VXSuite
Contract requires ACH by the end user to qualify for monthly billings

54. VXPulse
Connectivity into different systems

55. VXPulse
The Tools – Solved!
VXPulse
VXSuite

56. VXPulse
Stage 1- Readiness Assessment
• Know Where You Stand
• Understand the Environment
• Collaborate with Your
Customer
• Differentiate Your Brand
56

57. Stage 2 – Deploy & Control Change
Service Platform
Only solution to give
100% control
of all the risk points
VXPulse VXSuite

58. How?
Micro
Service Starts with Access
“Plug” it in for Remote Access +
UC + Network + IPBX + Server
Monitoring
Massive
Coupled with Power from the Cloud
Log in from Anywhere. Visualize, Control, Monitor, Report &
Access
VXSuite

59. VXPulse
Stage 3 – Vigilant Monitoring & Response
Service Platform
24/7 Monitoring & Remediation
Workflow Driven from
Live Diagrams

60. VXPulse
Stage 3 – Vigilant Monitoring & Response
Drill Down
Correlations
VXSuite

61. Stage 4 – Quality Monitoring & Reporting
Service Platform
Understand Trends
Proactive Quality Monitoring
VXSuite

62. VXPulse

63. VXPulse
http://vxpulse.livevoicemanagement.com
Username: demo.partner
Password: 123456

64. Live Voice Management
The Power of the Cloud on any budget

65. Questions?
We are happy to help you!
VXSuite.com
support@VXSuite.com
5123 Commerce Drive
Murray, Utah 84107
1-866-4vxtracker

66. Dollars to Devices to Behavior
• Save Money
• Manage Devices
• Manage
• Spend Effectively
• Monitor Employees
• Measure Performance
• Assess Employee
Effectiveness of • Be Alerted to Productivity
that Spend
Problems Quickly
• Encourage Correct
• Allocate Costs
• Respond Efficiently
Behavior
• Make Money
• Protect the Unified • Minimize Risk
Communication • Improve Customer
Experience
Experience
VXSuite

67. QoS vs QoE
What is the difference between QoS and QoE?
Is there a difference?
Most definitely! Let’s talk about the date that Brad
asks Becky to join him on and we will display
differences between QoE and QoS.
VXSuite

68. VXSuite

69. The Tools
VXSuite

70. VXSuite

71. The Quality of Experience Equation
The Right Information
The Best Methodology
Dollars
Quality of Experience
Devices
Behavior
i le
VX ob
Pu M
lse VX
The Right Technology
True Collaboration
VXSuite

72. To panel board main
Risk #1 ~ Cost
Risk #2 ~ Loss of Device
Risk #3 ~ Abuse
Risk #4 ~ Control
Risk #5 ~ Safety

73. To panel list main
To panel board main
1
• Finding the perfect balance in cellular plan
2 purchasing takes knowing the account inside & out.
3
4
5

74. To panel list main
To panel board main
1
• Number one threat to corporate information
2 • Users are lazy when it comes to mobile technology
• Open device leads to data loss
3 • How are users using the device?
• Educating users is the key
4
5

75. To panel list main
To panel board main
1
• Most employers believe this is the biggest problem
2 • What is acceptable use?
Tethered modem
Personal calls
Backup data
Internet
3 Internet
Facebook
Memo taking
Ringtones
GPS navigation
Camera
Camera
Texting
4 Texting
Music
Ringtones
Jokes
New workforce, new times, new attitudes
5 •
• Expectations need to be defined in Policies

76. To panel list main
To panel board main
1
• Personal vs. Corporate Liable
2 • Is it company data or personal data?
• How does the company get it back?
3 • Can they “loan” it to a non-employee?
4
5

77. To panel list main
To panel board main
1
• Union Pacific freight train and a Metrolink commuter
2 train collided head-on.
• NTSB faulted the Metrolink train's engineer for
3 sending text messages while on duty.
4
5

78. Do You Know What to Do Next?
• Create and communicate a wireless policy to your employees.
• Optimize the inventory of your wireless devices.
• Understand how your cellular usage supports your business.
• Optimize your spend plan by ensuring that subscribers are on
appropriate wireless plans.
• Give management the information they need for proper
oversight.
• Gain more accountability from your wireless subscribers.
• Be fully prepared to negotiate with your provider

79. Lifecycle Management
What’s your 5 year plan?