Part of a panel presentation on how to bring the principles of performance management and performance-based planning into engaged, community-oriented planning.

1. Performance-Based Public
Participation
CTAA Expo 2016
May 2016

2. Southern Georgia
Regional Commission
DHS/5311 Coordinated Transportation
DHS/5311 Non-Coordinated
Transportation
Valdosta Urbanized Area
DHS Human Service Transportation
Okefenokee
National
Wildlife
Refuge

3. Outline
• What is Performance Management?
• Principles of PBPP and PP
• Qualitative vs. Quantitative
• Examples from VLMPO

4. Definitions
• Performance management includes activities
which ensure that goals are consistently being
met in an effective and efficient manner
(Wikipedia)
• Transportation Performance Management as
a strategic approach that uses system
information to make investment and policy
decisions to achieve national performance
goals (FHWA)

5. PBPP Principles
• Measureable Outcomes
• Strategic Direction
– Goals, Objectives, Measures
• Analysis
– Trends, Targets, Strategies, Priorities
• Planning and Programming
– Allocate Resources
• Implementation
– Measuring, Evaluation, Reporting

6. PBPP in the Planning Process

7. Public Involvement Principles
• Reasonable Opportunity for Involvement
– Events and Communications
• Documented Process
– Policies, Strategies, Performance Measures

8. Qualitative vs. Quantitative
• How do you measure if public participation
was effective?
– 5 people showed up, but you had great input and
dialogue
– 100 people showed up, but you had little
feedback, little dialogue
• Numbers only take you so far
– How much did you spend per person on your last
public comment period?

9. VLMPO Examples
• Participation Plan Structure
– Includes Title VI Assurance Plan & LEP Plan
– Policies, Strategies, Performance Measures
• Annual Report
– PP Performance Measures

10. VLMPO PP Policies
• Meetings Notification & Accessibility
– Timeliness, location, LEP, agendas,
• Public Comment Periods
– Timeliness, location, comments, interested parties
• LRTP/TIP Amendments
– Comments, events
• Open Records, Title VI Complaints, etc.

11. VLMPO PP Strategies
• A means to an end – not associated with
policies
• Speakers, newsletters, media, publications,
social media, open houses, events, hearings,
comments, surveys, committees, stakeholders,
focus groups, LEP, accessibility, CCV
collaboration, partnerships, marketing

12. VLMPO PP Performance Measures
• Defined by the strategies
– Quantitative
– Trackable with Trends
• Annual Report indicates: increase, decrease, neutral
– None that are qualitative

13. PP Performance Measurement
• Public Relations Measures
• Use the tools available to us
• Measure everything we can
• Learn from past experiences
• Technology is changing public participation

14. Questions?
www.sgrc.us
Corey Hull, AICP
229-333-5277 or chull@sgrc.us