SlideShare a Scribd company logo
1 of 22
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland

More Related Content

More from University Library Services University of Sunderland

More from University Library Services University of Sunderland (17)

Kate McGuinn: Northern Collaboration Learning Exchange
Kate McGuinn: Northern Collaboration Learning ExchangeKate McGuinn: Northern Collaboration Learning Exchange
Kate McGuinn: Northern Collaboration Learning Exchange
 
Helen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange
Helen Loughran & Jenny Morgan: Northern Collaboration Learning ExchangeHelen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange
Helen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange
 
Penny Hicks: Northern Collaboration Learning Exchange
Penny Hicks: Northern Collaboration Learning ExchangePenny Hicks: Northern Collaboration Learning Exchange
Penny Hicks: Northern Collaboration Learning Exchange
 
Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015
Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015
Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015
 
SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...
SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...
SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach...
 
Strategic Marketing & Liaison at the University of Sunderland. Relationship M...
Strategic Marketing & Liaison at the University of Sunderland. Relationship M...Strategic Marketing & Liaison at the University of Sunderland. Relationship M...
Strategic Marketing & Liaison at the University of Sunderland. Relationship M...
 
7 Step Marketing Toolkit: East Midlands Members Day 19th March 2014
7 Step Marketing Toolkit: East Midlands Members Day 19th March 20147 Step Marketing Toolkit: East Midlands Members Day 19th March 2014
7 Step Marketing Toolkit: East Midlands Members Day 19th March 2014
 
Derby adventures in conversation
Derby adventures in conversation Derby adventures in conversation
Derby adventures in conversation
 
York University: Developing a Library Quality Model at University Library Ser...
York University: Developing a Library Quality Model at University Library Ser...York University: Developing a Library Quality Model at University Library Ser...
York University: Developing a Library Quality Model at University Library Ser...
 
University of Sheffield Developing a Library Quality Model Kay Grieves
University of Sheffield Developing a Library Quality Model Kay GrievesUniversity of Sheffield Developing a Library Quality Model Kay Grieves
University of Sheffield Developing a Library Quality Model Kay Grieves
 
Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...
Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...
Kay Grieves & Michelle Halpin Becoming human: social media to enhance custome...
 
Rewarding Customer Relationships, Kay Grieves, ARLIS 2013
Rewarding Customer Relationships, Kay Grieves, ARLIS 2013Rewarding Customer Relationships, Kay Grieves, ARLIS 2013
Rewarding Customer Relationships, Kay Grieves, ARLIS 2013
 
East Midlands ARLG Workshop
East Midlands ARLG WorkshopEast Midlands ARLG Workshop
East Midlands ARLG Workshop
 
Time for Adventure ARLG 2013
Time for Adventure ARLG 2013Time for Adventure ARLG 2013
Time for Adventure ARLG 2013
 
Kay Grieves 'How Do You Like Your Eggs In The Morning?' 7 Step Marketing Tool...
Kay Grieves 'How Do You Like Your Eggs In The Morning?' 7 Step Marketing Tool...Kay Grieves 'How Do You Like Your Eggs In The Morning?' 7 Step Marketing Tool...
Kay Grieves 'How Do You Like Your Eggs In The Morning?' 7 Step Marketing Tool...
 
How Do You Like Your Eggs in the Morning: UCR Conference 2012
How Do You Like Your Eggs in the Morning: UCR Conference 2012How Do You Like Your Eggs in the Morning: UCR Conference 2012
How Do You Like Your Eggs in the Morning: UCR Conference 2012
 
Feel the quality UCR Conference 2012
Feel the quality UCR Conference 2012Feel the quality UCR Conference 2012
Feel the quality UCR Conference 2012
 

Recently uploaded

Industrial Policy - 1948, 1956, 1973, 1977, 1980, 1991
Industrial Policy - 1948, 1956, 1973, 1977, 1980, 1991Industrial Policy - 1948, 1956, 1973, 1977, 1980, 1991
Industrial Policy - 1948, 1956, 1973, 1977, 1980, 1991RKavithamani
 
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactBeyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactPECB
 
Hybridoma Technology ( Production , Purification , and Application )
Hybridoma Technology  ( Production , Purification , and Application  ) Hybridoma Technology  ( Production , Purification , and Application  )
Hybridoma Technology ( Production , Purification , and Application ) Sakshi Ghasle
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfciinovamais
 
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxSOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxiammrhaywood
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityGeoBlogs
 
How to Make a Pirate ship Primary Education.pptx
How to Make a Pirate ship Primary Education.pptxHow to Make a Pirate ship Primary Education.pptx
How to Make a Pirate ship Primary Education.pptxmanuelaromero2013
 
Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3JemimahLaneBuaron
 
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...Krashi Coaching
 
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxPOINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxSayali Powar
 
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13Steve Thomason
 
CARE OF CHILD IN INCUBATOR..........pptx
CARE OF CHILD IN INCUBATOR..........pptxCARE OF CHILD IN INCUBATOR..........pptx
CARE OF CHILD IN INCUBATOR..........pptxGaneshChakor2
 
“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...
“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...
“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...Marc Dusseiller Dusjagr
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxheathfieldcps1
 
Introduction to ArtificiaI Intelligence in Higher Education
Introduction to ArtificiaI Intelligence in Higher EducationIntroduction to ArtificiaI Intelligence in Higher Education
Introduction to ArtificiaI Intelligence in Higher Educationpboyjonauth
 
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions  for the students and aspirants of Chemistry12th.pptxOrganic Name Reactions  for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptxVS Mahajan Coaching Centre
 
mini mental status format.docx
mini    mental       status     format.docxmini    mental       status     format.docx
mini mental status format.docxPoojaSen20
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...EduSkills OECD
 

Recently uploaded (20)

Industrial Policy - 1948, 1956, 1973, 1977, 1980, 1991
Industrial Policy - 1948, 1956, 1973, 1977, 1980, 1991Industrial Policy - 1948, 1956, 1973, 1977, 1980, 1991
Industrial Policy - 1948, 1956, 1973, 1977, 1980, 1991
 
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactBeyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global Impact
 
Hybridoma Technology ( Production , Purification , and Application )
Hybridoma Technology  ( Production , Purification , and Application  ) Hybridoma Technology  ( Production , Purification , and Application  )
Hybridoma Technology ( Production , Purification , and Application )
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
 
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxSOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activity
 
How to Make a Pirate ship Primary Education.pptx
How to Make a Pirate ship Primary Education.pptxHow to Make a Pirate ship Primary Education.pptx
How to Make a Pirate ship Primary Education.pptx
 
Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3
 
Staff of Color (SOC) Retention Efforts DDSD
Staff of Color (SOC) Retention Efforts DDSDStaff of Color (SOC) Retention Efforts DDSD
Staff of Color (SOC) Retention Efforts DDSD
 
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...
 
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxPOINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
 
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13
 
CARE OF CHILD IN INCUBATOR..........pptx
CARE OF CHILD IN INCUBATOR..........pptxCARE OF CHILD IN INCUBATOR..........pptx
CARE OF CHILD IN INCUBATOR..........pptx
 
“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...
“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...
“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
 
Introduction to ArtificiaI Intelligence in Higher Education
Introduction to ArtificiaI Intelligence in Higher EducationIntroduction to ArtificiaI Intelligence in Higher Education
Introduction to ArtificiaI Intelligence in Higher Education
 
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions  for the students and aspirants of Chemistry12th.pptxOrganic Name Reactions  for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
 
mini mental status format.docx
mini    mental       status     format.docxmini    mental       status     format.docx
mini mental status format.docx
 
Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...