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Chris den Arend
Chatbot lead @Sogeti
Platform Battle
KLM - Chatbot
Benefits
Scalable
____
Not six waiting customers in
front of you
Always open
____
Not waiting for 9AM Monday
morning
Empat...
A new tool to make customers happy
Chatbot building blocks
Interaction
____
Messaging and voice
Brains
____
Inject intelligence to the dialog
Platform
____
B...
Chatbot building blocks
image recognition
Speech
Existing landscape
Natural Language
Processing
Chatbot platform
Google DialogFlow
Flow.ai
Chatbot workshop
Activities
2. Implement flow
____
Implement dialog with flow.ai
or DialogFlow, start small
15:00 – 15:45
1. Find use case
...
Flow.ai – start with
Flow.ai – next step
Workshop
console.dialogflow.com
Flow.ai
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Chris Den Arend: Chatbot platform battle | UX Riga 2018

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Slides for UX Riga mini-workshop, to will discuss if and why a chatbot platform is needed. We will also create chatbots on different platforms to feel how the platforms support the creation of chatbots.

Chris Den Arend: Chatbot platform battle | UX Riga 2018

  1. 1. Chris den Arend Chatbot lead @Sogeti
  2. 2. Platform Battle
  3. 3. KLM - Chatbot
  4. 4. Benefits Scalable ____ Not six waiting customers in front of you Always open ____ Not waiting for 9AM Monday morning Empathic ____ Understand context and emotion
  5. 5. A new tool to make customers happy
  6. 6. Chatbot building blocks Interaction ____ Messaging and voice Brains ____ Inject intelligence to the dialog Platform ____ Build the dialog
  7. 7. Chatbot building blocks image recognition Speech Existing landscape Natural Language Processing Chatbot platform
  8. 8. Google DialogFlow
  9. 9. Flow.ai
  10. 10. Chatbot workshop
  11. 11. Activities 2. Implement flow ____ Implement dialog with flow.ai or DialogFlow, start small 15:00 – 15:45 1. Find use case ____ Brainstorm, vote and select 14:45 – 15:00 3. Create pitch ____ Create the chatbot pitch, think big 15:00 – 15:45
  12. 12. Flow.ai – start with
  13. 13. Flow.ai – next step
  14. 14. Workshop console.dialogflow.com Flow.ai
  • sky_wu

    Jan. 10, 2019

Slides for UX Riga mini-workshop, to will discuss if and why a chatbot platform is needed. We will also create chatbots on different platforms to feel how the platforms support the creation of chatbots.

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