1. UKSG 2012
The Future Role of the Agent
Frans van Ette – Director BD

2. Agenda
The agent’s challenge
From one-directional to multiple choice
Pressures in the value chain
Swets answer
Examples of our changing role:
Accucoms
Mendeley

3. Traditional Agent
Publisher - an
additional channel to
Library - the provision of
market plus the
a single point of
provision of
purchasing content and
administration
related services
efficiencies and services
around the selling
transaction
Swets Information Services - Improving The Delivery And Use Of Knowledge 3

4. Is the traditional agent role still attractive?
Is there still value in administrative ✔ Libraries
services?
? ✔ Publishers (large vs. others)
Is the market opportunity big ✔ Market Size
enough?
 Growth
Are current capabilities good enough ✔ Print
for the future?
✖ Electronic/Big deals
Swets Information Services - Improving The Delivery And Use Of Knowledge 4

5. Are there additional opportunities?
Swets Information Services - Improving The Delivery And Use Of Knowledge 5

6. Simple value chain in the old world
Simple flow from user to content
•User goes to library
•Library goes to subscription agent
•Subscription agent goes to publishers

7. The world we live in:

8. New complicated structures in the e-world

9. Same same, but different:
It’s still about the content and the user
but with new players, new models, new expectations, new rules
……and still changing

10. Institutional pressures
Increasing international competition
Reducing funds for research
Increasing student numbers and decreasing government funding
Competition from commercial accredited institutions
Pressure on “objective value” scientific progress
Publish or Perish
Government that wants to steer

11. Author and student pressures
The feared H-Index!
Student loans

12. Common library challenges
Swets Information Services - Improving The Delivery And Use Of Knowledge 12

13. Shares of publishers are not doing well
Swets Information Services - Improving The Delivery And Use Of Knowledge 13

14. And this is no exception
Swets Information Services - Improving The Delivery And Use Of Knowledge 14

15. Publisher Challenges
Swets Information Services - Improving The Delivery And Use Of Knowledge 15

16. This whole value chain adapting …..
Swets Information Services - Improving The Delivery And Use Of Knowledge 16

17. Change requires new capabilities and new economic models
Swets Information Services - Improving The Delivery And Use Of Knowledge 17

18. Agent Models
Agent
Agent
Agent
Swets Information Services - Improving The Delivery And Use Of Knowledge 18

19. Swets
Information Services Accucoms
LibServ
Swets Information Services - Improving The Delivery And Use Of Knowledge 19

20. Swets Service Self Service & End user services
Technology Solutions
20
Swets Information Services - Improving The Delivery And Use Of Knowledge

22. Services

23. Strenghts
•Local presence
•Local languages
•Customer contacts
•Industry expertise
•Insightful reporting

24. Plans for the future:
Geographical ex

25. LibServ
Corporate
Swets Information Services - Improving The Delivery And Use Of Knowledge 25

26. M E N D E L E Y IN S T IT U T IO N A L
E D IT IO N P O W E R E D B Y
S WE TS

27. Patron using tools that are not “library borne”
Social media:
Loud
Uncontrolable
Come and go
Copy-right?
Library
Quite
Controlled
For the long term
Understanding the rules
How to marry the needs of the user with the fundamental role of the library?

28. Mendeley Is
The world’s largest research database
+145 Million
user-uploaded
documents

29. Mendeley - Papers
Use the Papers tab to discover documents

30. Mendeley - Papers
Use the Papers tab to discover documents
Save Documents and References to your own Library

31. Mendeley - Papers
The My Library tab gives a clear overview of all your documents

32. Mendeley Desktop
Mendeley searches within the full text PDF.
You can read, annotate, highlight or add notes to the
PDF document without opening Adobe Acrobat.

33. Mendeley - Groups

34. Mendeley & MIE
• MIE is a module developed on top of Mendeley’s exisiting
end-user model. Created in partnership between Mendeley
and Swets.
• Signing up for the Mendeley Institutional Edition powered
by Swets can strengthen the role and value of the Library in
the digital workflow of research. Not only across your
institution but internationally as well.

35. MIE – Analytics

36. MIE – Institutional Groups
View most published and
most read users within your
community

37. MIE – Analytics
Real time analysis and reporting
You can also view the Top Journals
and Highly Read Documents

38. MIE – Analytics
Quickly uncover gaps in your collection
If your library has a valid
subscription to a title, or it is freely
available (OpenAccess) then users
can save the document to their
personal libraries.
If access is unavailable, the user can
save a reference (Metadata) to their
library instead.

39. MIE – Analytics
View which titles your members are publishing in
and at what level.

40. MIE – Analytics
See which users have been published most frequently

41. MIE – Analytics
Use the Social tab to view all groups
across your Institution

42. What Swets/Mendeley does
Providing a solution for both the library and users which:
• Is in line with the needs of the student and researcher
• To organize articles
• Share them (collaboration)
• Find what’s relevant, new and trendy
• …and adds value to the library
• Service which can be offered and supported by the library
• Which gives insight in the usage of content
• As well as in the popularity of researchers at the institution

43. Concluding
The eco-system of publishing and content delivery is changing drastically
The days of old business models and guaranteed positions are over for all
There is great opportunity for organizations that deliver value in a new e-world

44. Thank you
fvanette@nl.swets.com
+31651280147