3. “It has to be realised that experience is
very badly understood by observation:
the designer has to take part. Nothing
is easier than believing we understand
experiences we’ve never had.”
Matt Webb
berglondon.com/blog/2007/09/09/the-experience-stack-revisited/
4. “Wireframing ajax is a bitch.”
Jeffrey Zeldman
http://alistapart.com/articles/web3point0