Communication is essential for developers. It involves exchanging information with product owners to clarify technical stories, sharing knowledge with colleagues, and asking for help when needed. Different modes of communication include written, spoken, and body language. It is important for developers to communicate effectively with both other developers and non-technical partners. When disagreements occur, the goal should be constructive discussion and understanding different viewpoints. Developers must also learn to communicate boundaries by saying "no" respectfully when facing unreasonable requests. Overall, strong communication skills are key to developing better work relationships and enjoying one's job more.

1. Communication and its
importance to a developer
Despot Jakimovski, Skopje, 2016

2. Communication at work by example
- Offering a better solution or help
- Clarifying technical story with product owner
- Share knowledge
- Asking for help on your task
- Resolving an argument
- Handling objections

3. Communication is...
● Exchange of information

4. piece of the puzzle
SPRING

5. How important is communication?
Manager:
● ask
Employee (or applicant):
● acts smug
● interruptive
● not responsible for
● easy-going
Colleague:
● needs something
Absolutes:
● always agree?
● allow all interruptions?
● when needed, get most of it
Employee (or colleague):
● answer abruptly
● continue working

6. Important to you?

7. Type of communication?
Written
Body language
Spoken
● comfortable (most time)
● fast across (chat)
● availability (status, notification)
● larger info (email)
● answer / conclude at start
● big email trail -> conference call
● repeatedly required info (wiki)
● listen first
● ask more than tell
● eye contact
● crossed arms
● leaning

8. Some things about developers
true == false || true You are correct.

9. Communication towards developers
- Story bliss
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- plays music/happy-chatty
- question by you or another
- asking questions while reviewing story
- Focus breakers:
(ask before/look around)
- Discussion - views don’t match
- constructive?
- why? moody? repetitive?
(juniors ask on skype)
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-
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- a sign of interest
- a sign of doubt
- a reaction to a feeling of insult or attack
- a reaction to a compliment

10. Resistance is...
● … an opportunity
● most of it - how?
● short answer, yes, and … behaviour
○ stimulates, is creative, cooperative, positive and inspiring
○ yes, but … behaviour - not respecting reactive, passive, suspicious
● neglect the power of silence?
● short pause
● ask open-ended question - lead conversation
● confirmation of receipt

11. Communication towards non-developers
- Broader focus
- explain (hard enough between developers)
- no technicalities;
- client scared and lost;
- discredit yourself;
- meetings
- changing stories/priorities; burden you?
- we not I

12. -
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- Say “no”
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- Listen to the reaction
-
-
-
-
-
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- Open question in future and suggest an alternative
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- Underlying reason?
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-
-
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- why no is good for them
Communication towards non-developers 2
- Someone asks you for something:
- impossible
- against company’s code of conduct
- unwanted.
- How to say NO properly:-
- understand person’s question

13. ● be aware (your communication)
● small steps (work on it)
● listen first
● handle objections/resistance (in a proper way)
● when pile, prioritize (say why and when)
● say no when needed (in a proper way)
● enjoy in your better work setup - reward yourself!
Conclusion

14. Objectivity exercise
Communication
situation
3 words
describing
actions

15. Q&A
https://mk.linkedin.com/in/despotjakimovski
despot.jakimovski@gmail.com
djakimovski@tricode.nl
http://www.tricode.nl/en/Updates/Blogs/communication-and-its-importance-to-a-developer-bdetail