Resume

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110 Brogun Loch Trail, Goose Creek SC 29445 | trenajones76@gmail.com
Trena Jones
AAIT/BSIT-SE
Qualification Highlights:
 Motivated team player with experience in Agile development processes
 Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware.
 Respond to queries in person.
 Train or assist computer users, write training manuals.
 Maintain daily performance of computer systems.
 Respond to email messages from others seeking help.
 Ask questions to determine nature of problem.
 Walk customer through problem-solving process.
 Install, modify, and repair computer hardware and software.
 Install computer peripherals for users.
 Follow up with users to ensure issue has been resolved.
 Gain feedback from users about computerusage
 Run reports to determine malfunctions that continue to occur.
 Talented technical writer.
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks
(WAN), and other systems.
 Sets up new users accounts, reimage old hardware to use for new, wipe computers,
transfer existing users to a new or updated computer/laptop.
 Excellent programming/software development and SQL foundations
 Strengths in troubleshooting and research.
 Experience with building Web Applications WAR. Files, making changes to existing
code to suite clients needs, Web logic server, glassfish, using Oracle database and
integrating Web Applications and JDBC database, integrating applications with C# and
SQL database, familiar with writing code to set up database and executing code to
maneuver around and look up and find what is needed. Familiar with ASP.Net and the
database. Familiar using the Net beans IDE Environment and the Microsoft C# IDE
Environment, and ASP IDE Environment, and Microsoft Visual Basic IDE Environment.
Computer Proficiencies &Skills:
 Develop Applications in Java, NetBeans, C#, ASP.NET, .NET, Visual Basic, Visual Studio,
SQL, HTML
 Efficient in creating databases in the above languages along with front end and back end
websites using HTML, along with CSS, in Visual Studio using C# and ASP, same for
using Net beans IDE in creating Java websites html, front back end and using Oracle or

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database and glass fish or oracle server. Also in using data to populate charts automate
using statics.
 Proficient in Visual basic, creating applications.
 Software and solutions design, programming, and software maintenance support
 Develop websites, and pages in an Agile Methodology
 Customer interaction during project elicitation, design, development, implementation,
and ongoing maintenance.
 Knowledgeable in Velocity, Cognos, Qads, and Access Databases.
 Experience with MS Office products including Visio, PowerPoint, Excel, Word, and
Project
 Collect, organize, synthesize, and analyze data; summarize findings and develop
conclusions and recommendations from appropriate data sources at the work group
level.
Programming& Software Development:
 Progressive experience using ASP.NET, VB.NET, Java, and Macromedia in the design,
development, and publication of web-based and object-oriented design and
programming.
 Effectively and clearly document program code, providing precise information that is
easy to follow and understand by any coder or developer who would view the modules.
Education
 University of Phoenix, Phoenix Arizona: Bachelor of Science in Information Technology,
with a concentration in Software Engineering.
12/08 – 01/2014
“Currently Transitioning”
Professional Experience
ICF | ISolutions LLC, Charleston SC (Contract)
Java Developer March 2015 – July 2015
Responsible for fixing bugs and maintaining code on a software called DOD Emall, it is a site
that is similar to the Amazon website, it is used for the Navy, Air force, Army, Marines,
government contractors, Coast Guard to order parts and supplies from, to include Boeing and
Airbus.
 Checking bugs in code, making changes and uploading it back on the server, after it has
been tested in different browsers for functionality.
 Changing code to suite the customers’ needs.
 Using Net beans IDE to reconfigure code.

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 Mainly Java is used here.
Geologic | Boeing Charleston SC (Contract)
Staff Analyst October 2012 – July 2013
Responsible for developing and implementing software solutions to support cost saving
initiatives, design scope changes and production-related issues. Developed reports using adhoc
SQL queries. Provided software support to other programs as required.
 Co-authored technical definition of the requirements and architecture of the Boeing Web
Site Design Standards
 Maintained material for the Boeing Engineering Core web site for the employee online
learning environment.
 Developed reports and queries in support of metric development and maintenance.
 Configured and retrieved ad hoc reports, and developed standard daily reports within
Cognos.
 Configured data into PowerPoint briefings to show data volumes for backlog and aging,
flow time, throughput, and first pass yield.
 Performed Boardwalk metrics for the Final Assembly & Delivery Center,
 Developed daily management reports in Cognos.
 Proficient at interpreting and presenting metrics.
Dell/RMS | Boeing Charleston SC (Contract)
Computer Technician
March 2012 – September 2012
Extensive experience at providing Information Systems Support for Boeing employees, to
include collecting customers’ information to determine issues by analyzing, and
troubleshooting the symptoms through to resolution.
• Analyzed and maintained the wellness of the systems ensuring patches, fixes, and
service packs were current; managed system group policy; supported security and audit
compliance.
• Expert technical representative, providing a variety of advisory services related to the
evaluation and analysis of new technology solutions.
 Diagnose and resolve software and/or hardware malfunctions; troubleshoot user system
inquiries.
• Coordinate external 3rd party system support activities
• Managed user account roles and permissions including system Secure Badge logon
authorization capabilities.
• Assisted internal and external Project Managers with their IT projects, increasing
customer relations; setup the new Future Total Force directorate with their IT
requirements.

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Full time student/stay at home mom | 110 Brogun Loch Trail Goose Creek SC
Student/Mom
December 2008 – March 2012
 Spent the first 2 years studying taking courses online from University of Phoenix to earn my
Associates Degree in Information Technology.
 Spent the next 3 years studying taking courses online from University of Phoenix to earn my
Bachelor degree of Science in Information Technology, however this was concentrated on
the different programming languages, for computer programming/Software Engineering.
DynCorp Int. | Goose Creek SC (Contract)
Production Control Specialist
APS-3 AFLOAT
January 2001 – December2008
Responsible for production control job functions in accordance with established procedures and
government regulations. Performed routine clerical duties, to include document preparation,
filing, answering telephones, receiving visitors, ordering office supplies, compilation and input
of data and general office administration, with little or no supervision.
Use company/government computer programs, and/or new technology, to complete job
functions.
• Working in the Logistics area using the Army Stamis SAMS-E/1E/ including PBUSE.
 Requisition, receive, and inspect incoming supplies and equipment.
 Conducted turn in of excess and unserviceable equipment.
 Generated Parts Analysis reports, Shortage reports, Financial and Managers, and Leads
Exception reports and reports using Microsoft Program.
 Established and Maintained files, prepared the opening and closing of Maintenance work
orders and service schedule.
 Ensure that all hand receipts/annexes are correct, and signed. Conducted inventories of
property.
 Tracked all man-hoursof employees using EVMS.
 Used Fed-Log, AWARDS, and other programs as assigned. Used Excel to create
spreadsheets, pivot tables, charts etc.