From drawing board to delivery - How to effectively manage change within your organization
1. From drawing board to delivery
How to effectively manage change within you organization
Mike Ashton, Ashton Brand Consulting Group
Customer experience seminar – Oct 2013
13. ABCG LaunchPAD: Planned & managed process
GAP ANALYSIS
Paint a vivid $ picture
START
(Catalyst)
Align
Plan
Cash
Current
position
Team
Tools
END GAME
Required
performance
Time
Milestones: What, by when & by whom. Implications & contingencies
Engagement: Communication, involvement, continuity, visibility, momentum
14. And finally, as the great man once said.....
“If things
seem under
control, you’re
just not
driving fast
enough”