Utility Warehouse Knowledge Presentation - Bryan Hay

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Roadmap-style presentation by Bryan Hay from Utility Warehouse covering the journey they went through when implementing Prescience, Transversal's Knowledge Management Platform.

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Utility Warehouse Knowledge Presentation - Bryan Hay

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Connecting people to knowledge: The foundation for delivering great service Presentation by Michelle Noyes, Knowledge Management & Information Specialist at Mothercare. Given on Wednesday 21 May 2014 at the Transversal Customer Experience Summit, Lancaster Hotel, London. Find out more: https://www.transversal.com/events/2014/05/21/connecting-people-to-knowledge-summit-2014 Michelle's career has always been intrinsically linked with customer care and great customer service. After seven years with Mothercare, starting as a Customer Care Representative and Product Specialist and moving into her current role as Knowledge Management and Information Specialist, Michelle has developed a determination to put customers first, finding the right answers and making them available in the right place to improve the entire customer journey. In her current role, Michelle is responsible for all aspects of Mothercare's self-help system across multiple channels including the customer-facing website, the in-store tool and the agent-facing tool. She is involved with tasks such as facilitating the sharing of knowledge across the business, analysis of customer feedback and ensuring content is current, accurate and up-to-date as well as accessible to all who need it. Michelle is actively involved with her local community, making use of her knowledge sharing skills at home and setting up a facebook page and group for her local area, which is growing rapidly with over 500 people now involved. A little known fact about Michelle is that she actually trained as a nurse after leaving school and before finding her feet in customer care!

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Start planning your customer experience strategy! Our healthcare insurance clients are seeing tremendous benefits from our multichannel customer experience solution. Their pain points are mirrored across many sectors; retail, travel, finance and banking. In this presentation, Richard Cooper, Head of eBusiness discusses how AXA PPP healthcare has transformed its customer experience approach and boosted its bottom line. How has AXA PPP healthcare benefitted? - A consistent customer experience across all channels - Turned contact centres into profit centres - Analysed and quantified real customer benefits - Identified and eradicated problem areas, to give customers what they want You'll also hear from Gareth Ham, Social Media Monitoring industry expert from Brandwatch, about best practice for social media monitoring in a multichannel environment. In a world where social media has multiplied and amplified the customer voice, we can — and should — be harnessing this information to inform our social media policies: that way you can accurately and instantly give your customers what they want. This presentation was given at The Ritz, Piccadilly, London, on Tuesday 23 October 2012: http://www.transversal.com/events/2012/10/redefining-customer-experience-growing-ROI-how-finance-sector-can-benefit

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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.

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Utility Warehouse Knowledge Presentation - Bryan Hay

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