Keynote Address given by Jon Pyke, chairman of the Workflow Management Coalition (WfMC), at Transformation and Innovation 2007.

2. A Definition Business Process Management (BPM) is a natural and holistic management approach to operating business that produces a highly efficient, agile, innovative, and adaptive organization that far exceeds that achievable through traditional management approaches.

3. What’s it really all about? Wikipedia defines Business Process Management thus: “ The term Business Process Management (or BPM ) is a set of activities which organizations can perform to either optimize their business processes or adapt them to new organizational needs. As these activities are usually aided by software tools, the term BPM is synonymously used to refer to the software tools themselves.”

4. Think Data SOA Transactions Business Process Management Layer Main Business Process Compliance Risk Service Levels Regulations

14. EMAIL FAX PHONE FACE-TO-FACE REPORTS BLOGS WIKIS SOCIAL NETS INSTANT MESSAGING WEB SEARCH MAILING LISTS CHAT VIDEO-CONF. INTRANET Source Peter Fingar ERP Workflow / BPM Document Mgt. Other Enterprise Apps. PLM

15. What’s the answer? Understanding the business processes exist at 2 levels (the Silicon and the Carbon) takes us a long way towards understanding how we solve this potential problem.

16. The Compliance Gap The Business Process – where two worlds collide

17. BPM as a Web Services mind set The process is seen as a set of service interactions by the IT people – this is OK but doesn’t mean anything to the business Logistics ( Mainframes) Customers (Databases) Content/ Personalisation (Interaction Packages) Customer Service (Client/Server) Integration (EAI Packages) ERP (Packages) Java (Application Servers) J2EE

18. Business Process Technology Process Portals ERP Packaged Apps Home-grown Content Mgmt Mainframes Data Windows Terminal Apps Unix Supply Chain Partners Mobile Workforce Customers Interaction Integration

21. Human Interaction Management System Case A Case C Project B Source Peter Fingar ERP Workflow / BPM Document Mgt. Other Enterprise Apps. PLM

22. Vertical Apps. Doc. Mgt. Workflow/BPM ERP PLM Business Rules Knowledge Mgt. Database IT SYSTEMS Project A Case B Joe Jim Jane Jill Jack John Jen Mgt. Control Compliance