1. The client is a Fortune 500 company and one of the largest Asia-based
oil and gas exploration and production (E&P) company. The client's
major products include petroleum, crude oil, natural gas, liquefied
petroleum gas (LPG), kerosene and petrochemical feedstock. The
companyenjoysadominantpositioninIndiawithmajorshareincrude
oil&gasproduction.
Client Brief
HCL Enables a Large Oil and Gas Company
Achieve Operational Excellence
OIL & GAS

2. ClientRequirements
The client has a large and complex data
network & IT infrastructure. Increased usage
and dependence on IT for the business had
grown considerably over the years.
Consequently, there was a need to ensure that
management of end-to-end service levels was
doneeffectively.Provendomaincapabilityand
service quality guarantees via a single window
set up was thus the need of the hour. This
prompted the client to look for an IT partner
whocouldprovide-
Ÿ Complete Network, Communication and
ITInfrastructureManagementSolutions
Ÿ Very highlevelofdatasecurityonthework
stations&ITnetwork
Ÿ Manage risks involved in various IT
operations
Ÿ Align IT with business by enabling IT
infrastructure to support business
applications
Ÿ Reporting of the historical data on the
usage&performanceofITinfrastructure
Ÿ 24X7servicesupport
SolutionsOffered
To thrive in a highly challenging business
environment,theclientdecidedtoengageHCL
Infosystems. HCL conducted an exhaustive
study of the client's business requirements
that included transforming client's network
and security operations, managing their end-
to-end IT infrastructure and application
services.
Based on the study, HCL offered the following
state-of-the-artsolutionstothecustomer.
A-Forimprovementinitiatives
(ProcessesTechnology)
Ÿ Network and Performance Management
solutions
ú Provide root cause analysis for specific
network faults down to the individual
ports, circuit and generate actionable
alerts thereby enabling IT to resolve
problemsquickly& efficiently
ú Rapid problem diagnosis by drilling
down historical and real time data from
the network application system and
responseinformation
Ÿ Implementation, process design &
aligning the Enterprise Management
System (EMS) tools to enable ISO 20000
Certification
Ÿ EMS deployment for the following
functionalities
ú For providing root cause analysis for
specific network faults down to the
individual port, circuit and generate
CustomerTestimonial
NOC (Network Operations Centre) is a project of strategic importance for us. I am happy to note
that our engineers and HCL have worked hard on this advanced technology project to complete
theprojectsuccessfully.

3. actionable alerts thereby enabling IT to
resolveproblemsquickly& efficiently
ú Rapid problem diagnosis by drilling
down historical and real time data from
network application system and
responseinformation
Ÿ Application and end user response
managementsolutions
ú For business applications and services
like e-mail, Internet, SCADA along with
proactivealearting
ú For root cause analysis to take timely
decisiononcapacitybuilding
Ÿ AntiVirusInfrastructure
Ÿ Disasterrecoverysiteforthedatacenter
Ÿ Accesscontrolsystem
Ÿ Healthcare Information System using
client's Oracle database for the
management of dispensaries and medical
historyofemployees
Ÿ EmployeesRecordManagement
BusinessBenefits
Ÿ Improved efficiency of the business
servicesduetoalignedITservicemetrics
ú Proactivemanagement&reporting
ú Timely information to minimize IT
operationalissues
ú Risks management of IT operations
acrossnetwork
For more details, please contact us at transform@hcl.com
www.hclinfosystems.comor visit us at
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damageofanykinduseofthisinformation,whichissubjecttochangewithoutnotice.
About HCL Infosystems
HCL Infosystems Ltd, with revenue (LTM) of US$ 2.0 billion (Rs 10,840 crores) is India's premier hardware, services
and ICT systems integration company offering a wide spectrum of ICT products that includes Computing, Storage,
Networking, Security, Telecom, Imaging and Retail. HCL is a one-stop-shop for all the ICT requirements of an
organisation. India's leading System Integration and Infrastructure Management Services Organisation, HCL has
specialised expertise across verticals including Telecom, BFSI, eGovernance & Power. HCL has India's largest
distribution and retail network, taking to market a range of Digital Lifestyle products in partnership with leading
global ICT brands, including Apple, Cisco, Ericsson, Kingston, Kodak, Konica Minolta, Microsoft, Nokia, Toshiba, and
manymore.
HCL today has India's largest vertically integrated computer manufacturing facility with over three decades of
electronic manufacturing experience & HCL desktops is the largest selling brand into the enterprise space. With
India's largest ICT services network that reaches to every corner of India, HCL's award winning Support Services
makes it the preferred choice of enterprise and consumers, alike. For more information please visit us at
www.hclinfosystems.com
B - Solutions for ongoing Operations and
Management
Ÿ Centralized Service Desk –To provide GUI
and web access for users to register
servicerequests atacentralizedlocation
Ÿ Proactive monitoring and management
ofITinfrastructure
Ÿ Servicelevelmonitoring&management