1. Tracy L Bailey 912-222-5577
3222 Treville Ave., Brunswick, GA 31542 Tracy.Bailey@email.com
CustomerService Professional
20+ yrs. experienced professional in Customer Service. Multi-leveled hands on skills and in depth
knowledge, offer outstanding customer service. Able to juggle multiple priorities and meet tight
deadlines without compromising quality. Excellent work ethics. Skilled in all MS Office products.
 Management
 Hotel Desk Clerk
 Night Auditor
 Bartender
 Waitress
 Cocktail waitress
 Food expo and cook
 Kitchen prep
Professional Accomplishments
Front House & Bar Manager
 Manage daily and weekly shift records of sales
 Excellent Customer Service and Teamwork skills
 Hiring and Training Employees, Creating and Managing Schedules
 Assure quality of service and product served
 Ordering supplies (beer, liquor, paper products, snacks and condiments)
 Hiring & Scheduling Entertainment and Events
 Create and manage in-house TVAdvertisements (created programusing PowerPoint)
 Record Weekly Sales, maintain budget
 Weekly Sales Deposit, Payroll, managing of daily drawers
 Knowledge of HotSchedules, FocusPOS, Avero
Front Desk/ Front Office Manager/ Asst. General Manager/General Manager
 Check in and check out Guests, Problem solve Guest complaints
 Keep up to date on and uphold Brand standards throughout entire Hotel
 Make Reservations, Book Groups and Events in Banquet Room
 Oversee and communicate with Housekeeping & Maintenance,
 Upkeep schedule for Housekeeping and Breakfast Attendants
 Settle Credit Cards
 Complete End of Day Audit
 Skilled in OnQ, ChoiceAdvantage, Corporate Lodging and Opera Systems

Grill Cook
 High speed cook times
 Quality product
 Food portion control
 Serve-safe qualified
Waitress
 Outstanding personal service, courteous and friendly
 Quality customer care, on-time and efficient
 Professional in team work
 Completion of tasks according to procedures

2. Work History
Tortuga Jack’s Jekyll Island, GA 1/16 – 1/17
General Manager Comfort Inn I-95, Brunswick, GA 5/15 – 10/15
Front Desk Embassy Suites, Brunswick, GA 4/15 – 6/15
Front Desk & Asst Manager Comfort Inn I-95, Brunswick, GA 8/14 – 2/15
Front Desk & Night Auditor Quality Inn, Waycross, GA 4/14 - 7/14
Front Desk & Night Auditor Days Inn & Suites, Fernandina Beach, FL 12/13 – 5/14
Bar Manager & Bartender VFW #4382, Waycross, GA 7/10 – 1/14
Bartender Jimbo’s Tavern, Blackshear, GA 10/09 – 7/10
Cook Huddle House, Blackshear, GA 9/08 – 9/09
Waitress Huddle House, Nahunta, GA 4/06 – 9/06
Assistant Manager Huddle House, Waycross, GA 2/06 – 4/06
Education
Okefenokee Technical College
General Office Assistant
East Union High
Waycross, GA
Manteca, CA
2010-2012
1981-1985
Other Experience
 Kentucky Fried Chicken / California,Florida,(1984-1987)
 Brown Derby / Clearwater, Florida(1987 - 1988)
 Ponderosa/ Clearwater,Florida(1987 - 1988)
 SeafoodBroiler / Clearwater,Florida(1988-1989)
 Western Sizzler/ Waycross,Georgia(1994 - 1994)
 Shoney’s/ Waycross,Georgia(1994-1995)
 PizzaHut / Waycross,Georgia(1995-1996)
 Binion’s/ Hendersonville,NorthCarolina(1997-1998)

3. Job Referencesand info
Tortuga Jacks
201 Beachview Dr N, Jekyll Island, GA 31527
(912) 342-2600
Comfort Inn I-95
5308 New Jesup Hwy, Brunswick, GA 31523
(912) 264-6540
Embassy Suites
500 Mall Blvd, Brunswick, GA 31525
(912) 264-6100
Quality Inn & Suites
1725 Memorial Dr, Waycross, GA 31501
(912) 283-4490
Days Inn & Suites
2707 Sadler Rd, Fernandina Beach FL 32034
(904) 277-2300
VFW Canteen Post 4382
1926 State St, Waycross, GA
(912) 285-2692