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Organisational behaviour

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Organisational behaviour is primarily concerned with that aspect of human behaviour which is relevant for organisational performance. It studies human behaviour at individual level, group level, and organisational level.

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Organisational behaviour

  1. 1. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75 Affiliated to Institution of G.G.S.IP.U, Delhi ORGANISATIONAL BEHAVIOUR (OB) BBA201 INTRODUCTION TO ORGANISATIONAL BEHAVIOUR PINKI BHARDWAJ ASSISTANT PROFESSOR
  2. 2. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75 ORGANISATIONAL BEHAVIOUR Organisational Behaviour is defined as the understanding, prediction and management of human behaviour in organisations. - Fred Luthans OB is primarily concerned with that aspect of human behaviour which is relevant for organisational performance. It studies human behaviour at individual level, group level, and organisational level. It applies the knowledge gained about individuals, groups, and the effect of organisation structure on behaviour towards the end of making organisations work more effectively.
  3. 3. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75 Nature of Organisational Behaviour • A field of Study and not a Discipline. • Interdisciplinary Approach. • An Applied Science. • Normative and Value Centered. • Humanistic & Optimistic. • Oriented towards Organisational Objective. • A Total Systems Approach.
  4. 4. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75 ORGANISATIONAL BEHAVIOUR MODELS Models are the frameworks of description of how things works. Each model in O.B. makes some assumption about the nature of people. The four O. B. models are: • Autocratic Model In the Autocratic model, managerial orientation is towards power. Managers see authority as the only means to get the things done, and employees are expected to follow orders. • Custodial Model In the custodial model, the managerial orientation is towards the use of money to pay for employee benefits. The model depends on the economic resources of the organisation and its ability to pay for the benefits.
  5. 5. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75 ORGANISATIONAL BEHAVIOUR MODELS • Supportive Model The supportive model of organisational behaviour depends on managerial leadership rather than on use of power or money. The aim of managers is to support employees in the achievement of results. The focus is primarily on participation and involvement of employees in managerial decision- making process. • Collegial Model Collegial model is an extension of supportive model. It is based on the team concept in which each employee develops high degree of understanding towards others and shares common goals. Employees need little direction and control from management.
  6. 6. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75
  7. 7. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75 CONTRIBUTING DISCIPLINES Many disciplines have contributed to the study of Organisational behaviour. The most significant contributors are: • Psychology Psychology is the study of human behavior which tries to identify the characteristics of individuals and provides an understanding why an individual behaves in a particular way. This thus provides us with useful insight into areas such as human motivation, perceptual processes or personality characteristics. • Sociology Sociology is the study of social behavior, relationships among social groups and societies, and the maintenance of social order. The main focus of attention is on the social system. This helps us to appreciate the functioning of individuals within the organization which is essentially a socio-technical entity.
  8. 8. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75 CONTRIBUTING DISCIPLINES • Social psychology Social psychology is the study of human behaviour in the context of social situations. This essentially addresses the problem of understanding the typical behavioral patterns to be expected from an individual when he takes part in group. • Anthropology Anthropology is the science of mankind and the study of human behaviour as a whole. The main focus of attention is on the cultural system, beliefs, customs, ideas and values within a group or society and the comparison of behaviour among different cultures. It contributes in understanding the cultural effects on organisational behaviour, effects of value systems, norms, sentiments, cohesion and interaction.
  9. 9. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75 CONTRIBUTING DISCIPLINES • Economics Economics contributes in understanding the decision process, methods of allocating scarce resources in the organisations, and the impact of economic policy on organisations. • Political Science The contributions of political scientists are significant to the understand arrangement in organizations. It studies individuals and groups within specific conditions concerning the power dynamics, conflicts in organisations and overall administrative process.
  10. 10. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75 CHALLENGES IN ORGANISATIONAL BEHAVIOUR • Responding to Globalization Business operations are no longer restricted to a particular locality or region. Company’s products or services are spreading across the nations using mass communication, internet, faster transportation etc. • Improving Quality and Productivity Quality is the extent to which the customers or users believe the product or service surpasses their needs and expectations. • Empowering People The main issue is delegating more power and responsibility to the lower level cadre of employees and assigning more freedom to make choices about their schedules, operations, procedures and the method of solving their work-related problems. Encouraging the employees to participate in work related decision will sizably enhance their commitment at work.
  11. 11. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75 CHALLENGES IN ORGANISATIONAL BEHAVIOUR • Improving People Skills Technological changes, structural changes, environmental changes are accelerated at a faster rate in business field. Unless employees and executives are equipped to possess the required skills to adapt those changes, the achievement of the targeted goals cannot be achieved in time. • Managing Workforce Diversity This refers to employing different categories of employees who are heterogeneous in terms of gender, race, ethnicity, relation, community, physically disadvantaged, homosexuals, elderly people etc. The primary reason to employ heterogeneous category of employees is to tap the talents and potentialities, harnessing the innovativeness, obtaining synergetic effect among the divorce workforce.
  12. 12. TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75 CHALLENGES IN ORGANISATIONAL BEHAVIOUR • Stimulating Innovation and Change Today’s successful organizations must foster innovation and be proficient in the art of change; otherwise they will become candidates for extinction in due course of time and vanished from their field of business. • Improving Ethical behavior The complexity in business operations is forcing the workforce to face ethical dilemmas, where they are required to define right and wrong conduct in order to complete their assigned activities. The ground rules governing the constituents of good ethical behavior has not been clearly defined. Differentiating right things from wrong behavior has become more blurred.

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