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What is change management?

What is change management? A result-oriented definition.

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What is change management?

  1. 1. Copyright Prosci 2015. All rights reserved. Even though we are living in a time of unprecedented, complex, interconnected change
  2. 2. Copyright Prosci 2015. All rights reserved. Change has always happened, and will always happen One person at a time
  3. 3. Copyright Prosci 2015. All rights reserved. If we can support and enable each of those individuals through their own personal transitions, we create successful change: At the individual level At the project level At the organizational level
  4. 4. Copyright Prosci 2015. All rights reserved. defining Change Management: catalyzing individual transitions to deliver organizational results CHānj ‘manijmǝnt
  5. 5. Copyright Prosci 2015. All rights reserved. It is often easier to think about change from only the organizational perspective Cultural Transformation System Update
  6. 6. Copyright Prosci 2015. All rights reserved. Current Transition Future
  7. 7. Copyright Prosci 2015. All rights reserved. But change ultimately happens one person at a time Andy Becky Charlie Debbie Andres Belinda Catalina Diego Ajit Bindu Chanda Darshan
  8. 8. Copyright Prosci 2015. All rights reserved. Current Transition Future TC F C C C C C C C C C C C C C C C C C C C C C C C C T T T T T T T T T T T T T T T T T T T T T F F F F F F F F F F F F F F F F T T T F F F F F F F F
  9. 9. Copyright Prosci 2015. All rights reserved. Sometimes, we’ll lose people during the transition – because we are not effectively supporting them through the transitions they are experiencing TC C C C C C C C C C C C C C C C C C C C C C C C C T T T T T T T T T T T T T T T T T T T F F F F F F F F F F F F F F F F F F F F
  10. 10. Copyright Prosci 2015. All rights reserved. And lose even more when we get to the future state TC C C C C C C C C C C C C C C C C C C C C C C C C T T T T T T T T T T T T T T T T F F F F F F F T T T F F F F F
  11. 11. Copyright Prosci 2015. All rights reserved. And our future state looks nothing like the future state we expected F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F
  12. 12. Copyright Prosci 2015. All rights reserved. Employee adoption and usage of change has a direct and concrete impact on achieving expected results and outcomes
  13. 13. Copyright Prosci 2015. All rights reserved. = lower ROI = less benefit realization = unachieved improvement = not what we expected/hoped for F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F when we expected
  14. 14. Copyright Prosci 2015. All rights reserved. Change management is about supporting individual changes to create value and success when we implement change
  15. 15. Copyright Prosci 2015. All rights reserved. Aspects of a person’s job you can impact Processes Systems Tools Job roles Critical behaviors Mindset/ Attitudes/ Beliefs Reporting structure Performance reviews Compensation Location Equipping and supporting these individual changes is how results are realized
  16. 16. Copyright Prosci 2015. All rights reserved. Current Transition Future TC F C C C C C C C C C C C C C C C C C C C C C C C C T T T T T T T T T T T T T T T T T T T T T F F F F F F F F F F F F F F F F T T T F F F F F F F F
  17. 17. Copyright Prosci 2015. All rights reserved. For your project, estimate the percent of overall results and outcomes that depend on employee adoption and usage: ?
  18. 18. Copyright Prosci 2015. All rights reserved. Gartner BPM Summit Dec 12, 2014 Prosci Webinar Feb 11, 2015 For your project, estimate the percent of overall results and outcomes that depend on employee adoption and usage:
  19. 19. Copyright Prosci 2015. All rights reserved. For your project, estimate the percent of overall results and outcomes that depend on employee adoption and usage: depends on adoption and usage
  20. 20. Copyright Prosci 2015. All rights reserved. For your project, estimate the percent of overall results and outcomes that depend on employee adoption and usage: How much are you investing (budget, people, energy) in driving and supporting employee adoption and usage: depends on adoption and usage invested in adoption and usage
  21. 21. Copyright Prosci 2015. All rights reserved. How can you catalyze individual transitions to deliver organizational results and capture the people dependent portion of project ROI?
  22. 22. Copyright Prosci 2015. All rights reserved. How can you catalyze individual transitions to deliver organizational results and capture the people dependent portion of project ROI? Prosci Change Management
  23. 23. Copyright Prosci 2015. All rights reserved. Change management is The solution to the reality of how change actually happens – one person at a time
  24. 24. Copyright Prosci 2015. All rights reserved. Change management is How we support individual transitions to capture people-dependent project value The solution to the reality of how change actually happens – one person at a time
  25. 25. Copyright Prosci 2015. All rights reserved. Change management is Meeting the needs of impacted employees in times of change The solution to the reality of how change actually happens – one person at a time How we support individual transitions to capture people-dependent project value
  26. 26. Copyright Prosci 2015. All rights reserved. Change management is Applying structure, intent and rigor – not leaving successful change to chance Meeting the needs of impacted employees in times of change The solution to the reality of how change actually happens – one person at a time How we support individual transitions to capture people-dependent project value
  27. 27. Copyright Prosci 2015. All rights reserved. Change management helps mitigate mission critical project risks
  28. 28. Copyright Prosci 2015. All rights reserved. 16% 46% 77% 96% 0% 100% Poor Fair Good Excellent Change Management Effectiveness Percent who met or exceeded objectives Change management correlates directly with project success 6x Increase in likelihood of meeting objectives with excellent change management
  29. 29. Copyright Prosci 2015. All rights reserved. But… “you can’t ‘manage’ change – it feels like forcing or coercing”
  30. 30. Copyright Prosci 2015. All rights reserved. Change management isn’t about forcing or coercing – it is about understanding and supporting change at the individual and granular level
  31. 31. Copyright Prosci 2015. All rights reserved. M T W R F An email on Monday for training on Tuesday for “go live” on Wednesday is NOT the way to prepare and equip individuals to successfully change
  32. 32. Copyright Prosci 2015. All rights reserved. We can do better! We owe it to our most important asset (our people) to do better
  33. 33. Copyright Prosci 2015. All rights reserved. But… “we are changing everything and trying ‘transformation’ all over the place, so there isn’t really a ‘future state’ any more”
  34. 34. Copyright Prosci 2015. All rights reserved. Perhaps, at the organizational level, there is no longer a singular future state But, each initiative does impact how an employee does his or her job
  35. 35. Copyright Prosci 2015. All rights reserved. C T F Time Impact This is an initiative – taking place over time with a specific individual-level impact on employees
  36. 36. Copyright Prosci 2015. All rights reserved. C T F C T F Time Impact Here is a rolling set of strategic initiatives impacting even a larger group of employees
  37. 37. Copyright Prosci 2015. All rights reserved. C T F T F T F T F T F T F Time Impact And here is an Agile Software project impacting fewer employees
  38. 38. Copyright Prosci 2015. All rights reserved. C T F C T F C T F C T F T F T F T F T F T F Time Impact In reality, changes are stacked and occurring in parallel
  39. 39. Copyright Prosci 2015. All rights reserved. Time Impact This is what the portfolio might look like…
  40. 40. Copyright Prosci 2015. All rights reserved. Time Impact With no singular future state
  41. 41. Copyright Prosci 2015. All rights reserved. C C C T T T T F F F C C C T T T T F F F C C C T T T T F F F C C C C T T T T F F F F C C T T T T F F F F F F C C C C T T T T F F F F C C T T T T F F F F F F C C C C T T T T F F F F C C T T T T F F F F F F C C C C T T T T F F F F C C T T T T F F F F F F C C T T F F T T F F T T F F T T F F T T F F T T F C C T T F F T T F F T T F F T T F F T T F F T T F C C C C T T T T T F F F F F F C C T T T F F C C C C T T T T T F F F F F F C C T T T F F C C T T F F F C C C T T F F F C C T T C C T T F F F C C C T T F F F C C T T C C T T F F F C C C T T F F F C C T T T T F F F C C T T T T T F F F F F T F T F T T T F F F C C T T T T T F F F F F T F T F T Time Impact But comprised of many individuals reaching their own stream of continuous future states
  42. 42. Copyright Prosci 2015. All rights reserved. Time Impact Change management equips Andy, Andres and Ajit to succeed in their own personal transitions to drive project and organizational success Time Impact
  43. 43. Copyright Prosci 2015. All rights reserved. Contact Prosci to to deliver organizational results by catalyzing individual transitions http://www.prosci.com | http://blog.prosci.com changemanagement@prosci.com Build individual change competencies Apply change management on initiatives Embed organizational change capability http://www.prosci.com | http://blog.prosci.com changemanagement@prosci.com

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