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ACMP Workshop Sneak Peek

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Prosci's "Change Scorecard" Workshop - kicking off ACMP 2015, 1PM - 4PM on April 12, 2015. Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference

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ACMP Workshop Sneak Peek

  1. 1. Copyright Prosci 2015. All rights reserved.1 Prosci Change Management How to Build Your Change Scorecard Workshop Sneak Peek www.prosci.com | 970-203-9332 Prosci ® Research | Methodology | Training | Advisory Services tcreasey@prosci.com @timcreasey www.linkedin.com/in/timcreasey/ ACMP Pre-Conference Workshop 1PM-4PM | April 12, 2015 Register at acmpglobal.org
  2. 2. Copyright Prosci 2015. All rights reserved. Intent: Equip you to use the Prosci Change Scorecard to drive more successful change outcomes 2 1PM-4PM April 12, 2015
  3. 3. Copyright Prosci 2015. All rights reserved. Prosci’s Change Scorecard is: 3 New and innovative Discipline advancing Derived from research Being published in a leading OD textbook later this year Connecting business outcomes to individual changes “Transformational for my organization”
  4. 4. Copyright Prosci 2015. All rights reserved. Scorecarding our Scorecard Workshop 4 Why Alignment  Credibility  Engagement  How Research Foundation  Activity-Outcome  Connections  What Meeting  Tracking  Measuring 
  5. 5. Copyright Prosci 2015. All rights reserved.5 Change Scorecard Foundation Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
  6. 6. Copyright Prosci 2015. All rights reserved.6
  7. 7. Copyright Prosci 2015. All rights reserved.7
  8. 8. Copyright Prosci 2015. All rights reserved. Prosci Change Measurement Framework Three Levels x Three Timeframes 8 Project Performance Change Mgmt Activities Individual Transitions Early Mid Late Organizational Performance Change Mgmt Performance Individual Performance How much value did the project generate (benefit realization)? How effectively did impacted employees bring the change to life in their work? How well did we “do” change management?
  9. 9. Copyright Prosci 2015. All rights reserved. Organizational Performance Change Mgmt Performance Individual Performance Organizational Performance Org Readiness and Change Requisites Progress to Plan Results and Outcomes Change Mgmt Performance Preparing: Strategy and Plans Managing: Implementation Activities Reinforcing: Sustaining Activities Individual Performance Individual Readiness Engagement, Participation, and Adoption Usage and Performance 9 Early Mid Late Prosci Change Scorecard Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
  10. 10. Copyright Prosci 2015. All rights reserved.10 If you don't know where you are going, you might wind up someplace else. Yogi Berra
  11. 11. Copyright Prosci 2015. All rights reserved.11 Change Scorecard Connections Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
  12. 12. Copyright Prosci 2015. All rights reserved. Individual Performance Individual Readiness Engagement, Participation, and Adoption Usage and Performance Change Mgmt Performance Preparing: Strategy and Plans Managing: Implementation Activities Reinforcing: Sustaining Activities Organizational Performance Org Readiness and Change Requisites Progress to Plan Results and Outcomes 12 CMROI: The portion of expected project benefits that depends on employee adoption and usage Showing dependency of organizational and project “results and outcomes” on individual transitions is the core of CMROI
  13. 13. Copyright Prosci 2015. All rights reserved. The achievements of an organization are the results of the combined effort of each individual. Vince Lombardi 13
  14. 14. Copyright Prosci 2015. All rights reserved. Individual Performance Individual Readiness Engagement, Participation, and Adoption Usage and Performance Change Mgmt Performance Preparing: Strategy and Plans Managing: Implementation Activities Reinforcing: Sustaining Activities Organizational Performance Org Readiness and Change Requisites Progress to Plan Results and Outcomes 14 A D K A R Mapping ADKAR® to Individual Performance How one person makes a change What we can do to support and empower those individual changes
  15. 15. Copyright Prosci 2015. All rights reserved.15 Your Change Scorecard Build Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
  16. 16. Copyright Prosci 2015. All rights reserved.16 Change Mgmt Performance Preparing: Strategy and Plans Managing: Implementation Activities Reinforcing: Sustaining Activities Organizational Performance Org Readiness and Change Requisites Progress to Plan Results and Outcomes Individual Performance Individual Readiness Engagement, Participation, and Adoption Usage and Performance Prosci Change Scorecard Copyright Prosci 2015. All rights reserved. Copyright © 2015 Prosci Inc. All rights reserved. portal.prosci.com www.prosci.com blog.prosci.com +1 970-203-9332 How to Build Your Change Scorecard Early Mid Late Organizational Performance Organization Readiness and Change Requisites. Progress to Plan. Results and Outcomes. Organization Readiness. __ Definition of benefits and objectives. __ Adoption and usage dependency. Capacity __ Evaluation of capacity Change Requisites: __ Charter __ Scope __ Strategy alignment __ Team __ Resources __ Plan __ Overall progress to plan __ Schedule adherence __ Budget adherence __ Milestone adherence __ Deliverable adherence. __ KPI Performance __ Organizational benefits achieved __ Unit of measure __ Performance __ Project objectives achieved __ Unit of measure __ Performance __ Sustained results Individual Performance Individual Readiness. Engagement, Participation, and Adoption. Usage and Performance __ Impacted group inventoried __ “To adopt and use” defined __ Aspects of job impacted identified. __ Understanding and Commitment. __ Awareness. level __ Desire level __ Engagement level measured __ Unit of measure __ Participation level measured __ Unit of measure __ Adoption level measured __ Unit of measure __ Knowledge level __ Ability level __ Usage measured __ Unit of measure __ Performance measured __ Unit of measure __ Compliance measured __ Unit of measure __ Sustainment measured __ Unit of measure __ Reinforcement level Change Management Performance Preparing: Strategy and Plans Managing: Implementation Activities Reinforcing: Sustaining Activities. __ Use of structured approach __ Use of dedicated resources __ Integration with project plan __ CM strategy developed __ Scaled and customized __ CM plans developed __ Communications plan __ Sponsor roadmap __ Coaching plan __ Training plan __ Resistance mgmt plan __ CM plan execution __ Communications plan __ Sponsor roadmap __ Coaching plan __ Training plan __ Resistance mgmt plan __ Impact on individual transitions tracked __ Alignment with best practices evaluated __ Evaluation of activity effectiveness __ Compliance audits __ Feedback mechanisms __ Rewards and recognition __ Sustainment activities Attendees receive exclusive access to Prosci’s new Change Scorecard Portal Resources
  17. 17. Copyright Prosci 2015. All rights reserved.17
  18. 18. Copyright Prosci 2015. All rights reserved. Organizational Performance Org Readiness and Change Requisites Progress to Plan Results and Outcomes Cell-By-Cell Overview 18 Change Mgmt Performance Preparing: Strategy and Plans Managing: Implementation Activities Reinforcing: Sustaining Activities Individual Performance Individual Readiness Engagement, Participation, and Adoption Usage and Performance Org Readiness and Change Requisites  Objectives set  Capacity evaluated  Requisites in place __ Charter __ Scope __ Strategy alignment __ Team __ Resources __ Plan __ PCT Health Organizational Performance
  19. 19. Copyright Prosci 2015. All rights reserved. Tracking Progress on Scorecard Definition 19 Do we know what we are going to measure?
  20. 20. Copyright Prosci 2015. All rights reserved. Measuring 20 It depends! ADKAR Dashboard Organizational Performance Org Readiness and Change Requisites Progress to Plan Results and Outcomes Change Mgmt Performance Preparing: Strategy and Plans Managing: Implementation Activities Reinforcing: Sustaining Activities Individual Performance Individual Readiness Engagement, Participation, and Adoption Usage and Performance eBest Practice Audit
  21. 21. Copyright Prosci 2015. All rights reserved. Completion 21 Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
  22. 22. Copyright Prosci 2015. All rights reserved. Interested? Ready to learn more? 22 We hope you can join us ACMP Pre-Conference Workshop Sunday, April 12, 2015 1PM – 4PM Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference Register at: https://acmpglobal.site-ym.com/page/2015_Preconference/

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