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KIT COLLINGWOOD
Deputy Director - Data, Department for Work and Pensions
HUMAN-CENTRED DATA
TRANSFORMATION
medium/kitcollingwood
@kitterati
human-centred
data
transformation
human-centred
data
transformation
focused on user need, not
business need
human-centred
data
transformation
focused on user need, not
business need
anything you know (or could know)
about your users, staff or services
human-centred
data
transformation
focused on user need, not
business need
anything you know (or could know)
about your users, staff or services
doing fundamentally
different things to the ones
you did before
‘Data infrastructure is becoming part of our critical national
infrastructure; [it is] as important as our road, railway and
energy networks and should be treated as such’
Open Data Institute report, December 2017
78,000
people
20musers
£6.5bnrunning cost
£177bnpaid in benefits
Department for Work & Pensions
BUILD
& RUN
What we do
CONSULT
& HELP
SHARE
& PUBLISH
SOLVE WHOLE
PROBLEMS
Data will not solve your business problems
Data will not solve your business problems
Only people can
We want to use data to make better decisions, make
services more effective and improve outcomes
We want to use data to make better decisions, make
services more effective and improve outcomes
POORLY
STRUCTURED DATA
POORLY
STRUCTURED DATA
BADLY DESIGNED
SYSTEMS
POORLY
STRUCTURED DATA
BADLY DESIGNED
SYSTEMS
DEFUNCT
PROCESSES
POORLY
STRUCTURED DATA
BADLY DESIGNED
SYSTEMS
DEFUNCT
PROCESSES
UNHAPPY
PEOPLE
POORLY
STRUCTURED DATA
BADLY DESIGNED
SYSTEMS
DEFUNCT
PROCESSES
UNHAPPY
PEOPLE
HERE COME
THE ROBOTS!
POORLY
STRUCTURED DATA
BADLY DESIGNED
SYSTEMS
DEFUNCT
PROCESSES
ROBOTS!
“the intelligence may be
artificial but the stupidity is
very real.”
START WITH USERS
Users
Decision
makers
Wranglers
Generators
BENEFIT CLAIMANTS
PENSIONERS
SEPARATED FAMILIES
POLICY
OPERATIONS
FINANCE
DATA SCIENTISTS
ANALYSTS
DEVELOPERS
PRODUCT TEAMS
Simpler,
better services
Insights, consultation
Tools, platforms, data
Guidance, standards,
access
TREAT DATA
LIKE WATER
Collect it efficiently
Collect it efficiently
Store it safely
Collect it efficiently
Store it safely
Clean it
Collect it efficiently
Build the infrastructure
Store it safely
Clean it
Collect it efficiently
Build the infrastructure
Store it safely
Clean it
Build access points
Collect it efficiently
Build the infrastructure
Store it safely
Clean it
Build access points
Drink!
GET THE SKILLS
EXTERNAL
suppliers
contractors
INTERNAL
month
1 6 12 18 24 30 36
PROJECT MANAGER DELIVERY MANAGER
SOFTWARE
DEVELOPER
TECHNICAL
ARCHITECT
ANALYST
USER EXPERIENCE DATA DESIGNER
DATA ENGINEER
DATA SCIENTIST
DATA ARCHITECT
SERVICE
DESIGN
USER
RESEARCH
AGILE
ANALYTICS INSIGHT
UX CLOUD
TECHNOLOGY
DEVOPS
CULTURE
DATA
TECHDIGITAL
OPERATIONS
LEGAL
POLICY
STRATEGY
TECH
SERVICE
DESIGN
DATA
FOCUS ON OUTCOMES
USER
OUTCOMEUSER
METRICSOUTCOMEUSER
INSIGHTMETRICSOUTCOMEUSER
IMPROVEINSIGHTMETRICSOUTCOMEUSER
PREDICTIMPROVEINSIGHTMETRICSOUTCOMEUSER
LEAD WITH INTEGRITY
STRATEGY
STRATEGY
ARCHITECTURE
STRATEGY
ARCHITECTURE
PATTERNS PROGRAMS
STRATEGY
ARCHITECTURE
PATTERNS PROGRAMS
1 2 3
STRATEGY
ARCHITECTURE
PATTERNS PROGRAMS
1 2 3
STRATEGY
ARCHITECTURE
PATTERNS PROGRAMS
1 2 3
TESTED
UNTESTED
2 31
PLATFORMS ARCHITECTURE
2 31
STRATEGY
PLATFORMS ARCHITECTURE
2 31
Is this
breaking
the law?
Is there risk
of data loss
or breach?
Should we
do this?
IN SUMMARY
SOLVE WHOLE
PROBLEMS
CHASE OUTCOMES,
NOT TECHNOLOGY
GET THE
SKILLS
LEAD WITH
INTEGRITY
START WITH
PEOPLE
THANK YOU
@kitterati

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Kit Collingwood, Human Centred Data Transformation ThoughtWorks Live UK 18