1. THERESA STEWART
6 Cnoc Baun, Ballyfoyle Road, Kilkenny | 087 2260936 | Theresastew@gmail.com
SUMMARY
Training specialist, knowledgeable about theories and methods used in designing,
developing and delivering successfultraining programs and adult learning concepts.
Volunteer and career experience in large multinational organisations as well as the
local community.
ACCOMPLISHMENTS
 Developed and Edited over 50 manuals for 20/30 training seminars within a
5-year timeframe.
 Helped more than 200 participants reach their educational goals.
 Certified Train the Trainer Fetac Level 6 Teacher and Certificate in Training and
Continuing Education.
 Completed a Children’s Officer workshop through the Irish Sports Council
 Attended a Child Protection in Sport Awareness Workshop.
 Completed an Athletics Leader Course as part of the Coaching and Development
Programme for Ireland.
HIGHLIGHTS
 Staff development expertise
 Proficient in 20 years of training in MS Office
 Extensive knowledge of training methods
 Analytical problem solving
 Resourcefulness
 Proficient in MS Office, MS Project, MS Outlook
 Lesson planning and delivering
 Self-directed nature
 Network and relationship building skills
 Team building expertise
 Flexible and approachable
 High level of efficiency
EXPERIENCE
Oct ’98 – Present SoftwareTrainer, AchieveSoftware Knowledge (ASK)
Conducting small group and individual activities based on differentiated learning needs.

2. Page2
Worked asa
part-time
Trainer during
thisperiod
whilealso
persuing other
interests.
Applying the positive reinforcement method to redirect negative behaviours.
Working part-time while doing otherprojects over the 18year period.
Communicating effectively with educators from various backgrounds and educational
abilities.
Using ADDIE Training methods, carrying out TNAs in order to Analyse, Design,
Develop, Implement and Educate trainees in all aspects ofthe coursework.
July ’08 – Jan ‘10 Gift Shop Owner, InistiogeGifts
Provided expert product and service information.
Verified that all merchandising standards were maintained on a daily basis.
Maintained friendly and professional customer interactions.
Placed special merchandise orders for customers.
Maintained up-to-date knowledge of customer buying habits.
Sept ‘98 ’ – Jan ‘99 Advertising Sales Executive, Meath Echo
Built up local business relationships to secure sales
Answered incoming telephone calls with professional and knowledgeable
responses.
May ’97 – Sept ‘98 SoftwareTesting manager, MicrosoftIreland
Led a cross-functional team of engineers, QAs to develop features and fix product
defects.
Performed problem solving and resolution for technical quality, inspection, and customer
quality issues.
Managed Test and Evaluation MasterPlans (TEMPs), ensuring proper format and
content.
Implemented quality assurance testing methodologies and controls.
Sept’95– May ‘97 SoftwareTesting Team Lead, MicrosoftIreland,Dublin
Managed the 30-person local IT team, allocating resources to ongoing projects and
enforcing deadlines.
Hired and trained STEs as appropriate, managed their day to day functions as well as
performance appraisals.
Managed internal budgets and liased with cross function Team Leads on release dates,
fixes and external test team’s performances.
Jan ’94 – Aug ‘95 SoftwareConsultant,StreamInternational,TheNetherlands
Managed the first IT setup and service requests forMSN (The Microsoft Network)
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonalskills with all customer interactions.
Trained new employees and explained protocols clearly and efficiently.
Researched issues on various computer systems and databases to resolve complaints and
answer inquiries.
Jan’ 91– Jan ‘94 SoftwareTester,MicrosoftIreland,Leopardstown,Dublin
Wrote technical reports on test and analysis results and facilitated presentations to
stakeholders.

3. Page3
Managed Test and Evaluation MasterPlans (TEMPs), ensuring proper format and
content.
Collaborated with end users and QA testers to determine requirements.
RELEVANT EDUCATION
2013 Fetac Train the trainer Level 6, Distinction awarded, SQT Training, Limerick
2004 Certificate in training and Continuing Education, NUI Maynooth Open Learning
1999 Certificate in Supervisory Management, IMI Sandyford, Dublin
1991 Applications Programming, College of Marketing and Design, Dublin
1991 Applications Programming, College of Marketing and Design, Dublin
INTERESTS AND HOBBIES
Gardening, Walking, Cooking, Reading,
Member of Kilkenny Lawn Tennis Club
Member of Kilkenny Aqua Canoe Club