1. Theresa Franco
Phoenix, AZ Cell: 602-384-7339
reesefranco@gmail.com
Career Focus
Excel in defining, developing and executing strategies to generate newbusiness, develop existing clients,expand
revenue channels, and facilitate competitive marketleveraging through targeted sales, marketing and promotion,as well
as proactive relationship building and world-class customer servicing; talentfor identifying and capitalizing on
opportunities.Experienced in training staff in suggestive selling, cross-selling, up-selling and consultative sales.
Dynamic communication, presentation, needs assessment,and problem solving skills crucial to successfulinterfacing
with customers,public, vendors, senior management and staff. Vastbusinessmanagement background spanning
human resources, customer service, business development,inventorycontrol, procurement,regulatory/standards
compliance, qualityassurance, administrative, payroll,budgeting and P&L.Effectively prioritize,coordinate and manage
projects/workflowto maximize use of resources,boost productivityand efficiency,contain costs, and optimize bottom-line
operational and financial results. Motivating, hands-on leader who effectivelybuilds and directs top-performing
teams across cross-functional areas of operations.Technology savvywith proficiencyin Quickbooks,POS and Microsoft Office
(Word,Excel,PowerPoint).
Professional Experience
OFFICE MANAGER/BILLER 08/2013 - 08/2015
Dr. Norman Fernando, MD Phoenix, AZ
Managed the daily operations of a fast paced medical office while supervising staff to ensure efficient, functional
running ofthe facilityand operative activities for a Primary Care Physician
Maintained multiple office functions such as administrative,billing,payroll, accountsreceivable/payable and
quarterly taxpreparation
Posted all chargesand payments for insurance companiesincluding transmissions of all electronicclaims to
clearinghouse, with knowledge of insurance carriers,medical terminology and CPT/ICD-9 codes
Increased annual revenue and reduced costs through meticulousbusinessmanagement while making the
practice more efficient through workflowimprovements,detail oriented process changesand increased patient
satisfaction.
ASSISTANT GENERAL MANAGER 01/2011 - 05/2013
The Mint Phoenix, AZ
Steered full-scope business operations ofmulti-million dollar, 11K sq.ft.club/restaurant, from sales,marketing,
advertising, promotions, public relations and customer service through human resources, inventorycontrol,
administrative and payroll
Successfullydeveloped and implemented marketing and promotion strategiesto capture newbusiness,diversify
revenue streams
Recruited, hired and directed a top-performing team of 60+ staff
Delivered proactive training programs in suggestive sales,cross-selling and up-selling techniquesas well as
trained staff in qualitycustomer service strategies; substantiallyincreased sales production aswell as reduced
guest wait time
Resourcefully allocated and administered budgets to control operating and labor costs, boosting profits
ASSISTANT GENERAL MANAGER 01/2010 - 01/2011
Stone Rose Lounge (Fairmont Princess) Phoenix, AZ
Directed allfront and back of house restaurant/bar operations for 2 food and beverage (F&B) outlets
Collaborated in planning menus, applying solid marketand consumer research analysisto drive sales and profits
Employed extensive knowledge of allF&B standards, qualitypresentation, services and products as well as
regulatory guidelinesin maximizing customer satisfaction/retention, managing liquor inventory and complying
with health/safety/sanitation
Applied dynamic leadership skills toward recruiting, hiring, training,and directing a high-performance team of 35
staff; included strategic scheduling to maximize use ofresourcesand control labor costswhile achieving
operationalgoals
Education
B.A: Arizona State University-Psychology 2005