SlideShare uma empresa Scribd logo
1 de 67
Baixar para ler offline
The Scarborough Hospital
                                                                                                                  Corporate Balanced Scorecard
                                                                                                                           Q4 2010/11


                                                                                                                                                                            1st Qtr     Current       Previous                        Current     Risk
Strategic Direction                                               Indicator                                                                                                Reported      Value         Value            Target        Status     Rating*   Page
                 Our Patients:
                 Create an environment of patient safety that     Percentage of publicly reported patient safety indicators meeting the provincial target (see addendum)                  63%             63%           100%                 Y     n/a      2
                 exceeds our patients' highest expectations
                 and delivers care that is patient and family
                                                                  Number of incident reports completed (medication and non-medication)                                                    768             730            490                 G     n/a      4
                 driven.

                 Our People:                                      Percentage of staff and physicians educated in Mission, Vision and Values defined behaviours               Q4           79%                            75%                 G     n/a      5
                 Be the first choice for motivated, talented    Employee Satisfaction survey results (Commitment composite score)                                                        50.9%          37.5%            59%                 Y     n/a      6
                 people who are inspired to deliver and support
                 excellent care in a diverse environment.
                                                                Physician Satisfaction survey results (Commitment composite score)                                                       42.7%          28.8%            43%                 Y     n/a      7
                                                                  Percentage of defined Model of Care positions transitioned                                                             100%            100%           100%                 G     n/a      8
                                                                  Percentage of leaders with completed performance evaluations                                               Q4           21%                            50%                 Y     n/a      9
                                                                  Percentage of Medical Directors with completed performance evaluations                                     Q3          100%             80%           100%                 G     n/a      10
                                                                  Percentage of non-union staff with completed performance evaluations                                       Q4           46%                            50%                 Y     n/a      11
                                                                  Percentage of unionized staff with completed performance evaluations                                       Q4            6%                            30%                 Y     n/a      12
                                                                  Percentage of leaders educated in LEAN methodology                                                         Q4           17%                           100%                 Y     n/a      13
                 Our Programs, Plans and                          HIT indicator #17, Percentage of equipment cost to total expense                                                        5.2%           5.4%            5.9%                R     M        14
                 Partners:
                 As a unified organization, lead the                                                                                                                         Q1
                                                                  Number of standardized order sets used
                 development of a coordinated plan for the                                                                                                                 2011/12
                 provision of care for all of Scarborough.        Percentage of Clinical Service Plan (CSP) recommendations implemented
                                                                                                                                                                             Q4
                                                                                                                                                                                                                        100%
                                                                                                                                                                           2011/12
                 Our Performance:                                 Percentage of PMO project milestones met                                                                                40%             47%            80%                 R     L        15
                 Create an accountable, high performing
                                                                  Percentage of Programs and Departments with performance indicator scorecards and action plans
                 organization that delivers measureable                                                                                                                                   65%             75%           100%                 R     L        16
                 results.
                                                                  that are posted and updated quarterly on the Intranet
                                                                  Percentage of accountability agreement indicators achieved                                                              88%             88%            80%                 G     n/a      17
* Risk rating only completed for indicators that are not meeting the target and have not improved over the prior reporting period

Current Status Legend:                                                                                                                                                                Risk Rating Legend
Red = Performance indicator has not met the target for the current reporting period, and has not improved over the prior reporting period                                             L = Low reputational, financial or operational risk
Yellow = Performance is below the target, however it has improved over the previous reporting period                                                                                  M = Medium reputational, financial or operational risk
Green = Performance indicator has met or exceeded or is not statistically different than the performance target for the current reporting period                                      H = High reputational, financial or operational risk

                                                              Vision: To be recognized as Canada’s leader in providing the best healthcare for a global community.
                                                           Mission: To provide an outstanding care experience that meets the unique needs of each and every patient.
                                                                            Values: I ntegrity, C ompassion, A ccountability, R espect, E xcellence




                                                                                                                                            Page 1
The Scarborough Hospital
                                                                                                                                            Corporate Balanced Scorecard
                                                                                            Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA)
                                                                                                          and Publicly Reported Patient Safety Indicators (PRPSI)
                                                                                                                                                                                    QIP Priority     1st Qtr                                                                                      2011/12 QIP
TSH Strategic Direction Indicator                                                                                                              Indicator Origin   QIP Dimension       Rating        Reported    Current Value   Previous Value   2010/11 Target   Current Status   Risk Rating*     Target      Page

                            1. Rate of Hospital Acquired C. difficile Associated Diarrhea (CDI)                                                QIP / PRPSI           Safety              2                          0.32            0.26             0.33               G              n/a           0.28       A1
                            2. Rate of Central Line Infection (CLI)                                                                            QIP / PRPSI           Safety              1                          1.48            0.00             0.79               R               L            1.93       A2
                            3. Rate of Ventilator Associated Pneumonia (VAP)                                                                   QIP / PRPSI           Safety              2                          0.00            0.61             1.33               G              n/a           1.46       A3
Our Patients                4. Rate of hand hygiene compliance before initial patient/patient environment contact                                   QIP              Safety              2                          83%             93%              90%                R               L            90%        A4
                            5. Rate of hand hygiene compliance after patient/patient environment contact                                                                                                            90%            100%              90%                G              n/a                      A4
                            6. Rate of Hospital Acquired Methicillin Resistant Staphylococcus Aureus (MRSA) Bacteraemia                            PRPSI                                                            0.00            0.00             0.02               G              n/a                      A5
                            7. Rate of Hospital Acquired Vancomycin Resistant Enterococcus (VRE) Bacteraemia                                       PRPSI                                                            0.00            0.00             0.00               G              n/a                      A6
                            8. Rate of Timely Administration of Prophylactic Antibiotics - Primary Hip                                             PRPSI                                                          100.0%           97.1%            96.1%               G              n/a                      A7
                            9. Rate of Timely Administration of Prophylactic Antibiotics - Primary Knee                                            PRPSI                                                           96.6%           97.7%            96.1%               G              n/a                      A8
                           10. WHO surgical checklist compliance                                                                                                                                                   100%            100%              98%                G              n/a                      A9
                           11. Hospital Standardized Mortality Ratio (HSMR)                                                                         QIP           Effectiveness          2                           74              84              100                G              n/a           100        A10
                           12. 30 day readmission rate to any facility - All tracked CMGs                                                           QIP           Effectiveness          2                        14.5%            14.5%            14.5%               G              n/a          14.5%       A11
                           13. Percentage of ALC days                                                                                           QIP / HSAA        Effectiveness          1                         15.9%           12.2%            12.2%               R               H           12.2%       A12
                           14. Emergency Department Wait Time for High Acuity Visits - General Campus                                              PRPSI                                                           13:49            14:33            8:00               Y              n/a                      A14
                           15. Emergency Department Wait Time for High Acuity Visits - Birchmount Campus                                           PRPSI                                                           19:07            12:07            8:00               R               H                       A15
                           16. Emergency Department Wait Time for Low Acuity Visits - General Campus                                               PRPSI                                                            5:02            4:47             4:00               R               H                       A16
                           17. Emergency Department Wait Time for Low Acuity Visits - Birchmount Campus                                            PRPSI                                                            4:50            4:20             4:00               R               H                       A17
                           18. Admitted patient treated within the LOS target of less than 8 hours - General Campus                                 P4R                                                             30%             32%              31%                R               H                       A18
                           19. Admitted patient treated within the LOS target of less than 8 hours - Birchmount Campus                              P4R                                                             27%             34%              36%                R               H                       A19
                           20. Non-admitted high acuity patients treated within their respective targets of <=8 hours - General Campus              P4R                                                             91%             90%              87%                G              n/a                      A20
                           21. Non-admitted high acuity patients treated within their respective targets of <=8 hours - Birchmount Campus           P4R                                                             89%             91%              90%                R               H                       A21
                           22. Non-admitted low acuity patients treated within their respective targets of <=4 hours - General Campus               P4R                                                             85%             81%              81%                G              n/a                      A22
                           23. Non-admitted low acuity patients treated within their respective targets of <=4 hours - Birchmount Campus            P4R                                                             81%             83%              77%                G              n/a                      A23
                           24. 90th percentile physician initial assessment time - General Campus                                                  PRPSI                                                            4:21            4:35             4:06               Y              n/a                      A24
                           25. 90th percentile physician initial assessment time - Birchmount Campus                                               PRPSI                                                            3:40            3:06             3:48               G              n/a                      A25
                           26. 90th Percentile ER Lengh of Stay for Admitted Patients                                                          QIP / HSAA            Access              1                         44:14            36:43           25:00               R               H           25:00       A26
                           27. 90th Percentile ER Length of Stay for Complex Condition Patients                                                QIP / HSAA            Access              1                          8:01            8:19             8:00               Y              n/a           8:00       A27
                           28. Wait Time - General Surgery                                                                                    HSAA / PRPSI                                                           76              67               182               G              n/a                      A28
                           29. Wait Time - Cancer Surgery                                                                                     HSAA / PRPSI                                                           53              54               84                G              n/a                      A29
                           30. Wait Time - Cataract Surgery                                                                                   HSAA / PRPSI                                                          120              225              182               G              n/a                      A30
                           31. Wait Time - Total Hip Replacement                                                                              HSAA / PRPSI                                                          131              151              182               G              n/a                      A31
                           32. Wait time - Total Knee Replacement                                                                             HSAA / PRPSI                                                          108              153              182               G              n/a                      A32
                           33. Wait Time - CT                                                                                                 HSAA / PRPSI                                                           19              23               28                G              n/a                      A33
                           34. Wait Time - MRI                                                                                                HSAA / PRPSI                                                           97              116              28                Y              n/a                      A34
                           35. Patient satisfaction - Overall Impression: Emergency Department                                                      QIP           Patient-Centred        1                          54.5            46.7              50                G              n/a            50        A35
                           36. Patient satisfaction - Overall Impression: In-patients                                                               QIP           Patient-Centred        1                          59.2            66.3              70                R               H             70        A36
                           37. Repeat Unplanned Emergency Visited within 30 Days for Mental Health Conditions                                      HSAA                                            Q1 2011/12
                           38. Repeat Unplanned Emergency Visited within 30 Days for Substance Abuse Conditions                                    HSAA                                            Q1 2011/12




                                                                                                                                               Addendum 1
The Scarborough Hospital
                                                                                                                                                   Corporate Balanced Scorecard
                                                                                         Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA)
                                                                                                       and Publicly Reported Patient Safety Indicators (PRPSI)
                                                                                                                                                                                         QIP Priority      1st Qtr                                                                                            2011/12 QIP
TSH Strategic Direction Indicator                                                                                                                     Indicator Origin   QIP Dimension     Rating         Reported      Current Value     Previous Value   2010/11 Target   Current Status   Risk Rating*       Target         Page

                             39. Total margin                                                                                                         QIP / HSAA         Effectiveness        1                            0.04%             -0.31%             0%                G              n/a              0%           A38
                             40. Current Ratio                                                                                                            HSAA                                                              0.38              0.39             0.39               R               M                            A39
                             41. Total weighted cases (Inpatient and Day Surgery)                                                                         HSAA                                                             43,171            43,027           40,712              G              n/a                           A40
Our Performance              42. Mental Health Patient Days                                                                                               HSAA                                                             16,027            15,425           15,000              G              n/a                           A41
                             43. Rehab Patient Days                                                                                                       HSAA                                                              2,740             3,221           3,530               R               M                            A42
                             44. Emergency Visits                                                                                                         HSAA                                                            103,683            99,915           98,000              G              n/a                           A43
                             45. Ambulatory Visits (excluding ER)                                                                                         HSAA                                                            307,556           303,662          294,773              G              n/a                           A44
                             46. Total Hip and Knee Replacement                                                                                           HSAA                                                              1,296             1,275           1,225               G              n/a                           A45
                             47. Cataract Surgeries                                                                                                       HSAA                                                              6,414             5,894           5,815               G               M                            A46
                             48. Computed Tomography (CT)                                                                                                 HSAA                                                              8,072             8,352           7,245               G              n/a                           A47
                             49. Magnetic Resonance Imaging (MRI)                                                                                         HSAA                                                              6,701             6,123           5,657               G              n/a                           A48

* Risk rating only completed for indicators that are not meeting the target and have not improved over the prior reporting period
Current Status Legend:                                                                                                                                                                                  Priority Legend
Red = Performance indicator has not met the target for the current reporting period, and has not improved over the prior reporting period                                                               Priority 1 - Highest priority
Yellow = Performance is below the target, however it has improved over the previous reporting period                                                                                                    • Current performance below “benchmark” (if one exists) or below long term goal; significant improvements required or
Green = Performance indicator has met or exceeded or is not statistically different than the performance target for the current reporting period                                                        improvement initiatives underway.
                                                                                                                                                                                                        • Aligned with organizational priorities/strategic plan, defined accreditation priority or recommendation, funding tied to
                                                                                                                                                                                                        initiative, aligned with government agenda

Risk Rating Legend                                                                                                                                                                                      Priority 2 - Moderate priority:
L = Low reputational, financial or operational risk                                                                                                                                                     • Current performance just below “benchmark” (if one exists) or below long term goal; room for improvement
M = Medium reputational, financial or operational risk                                                                                                                                                  • Aligned with organizational priorities/strategic plan, defined accreditation priority or recommendation, funding tied to
H = High reputational, financial or operational risk                                                                                                                                                    initiative, aligned with government agenda
                                                                                                                                                                                                        Priority 3 - Lower priority:
                                                                                                                                                                                                        • Current performance at/above” benchmark”, provincial rate or long term goal
                                                                                                                                                                                                        • Organizational priority

                                                                                              Vision: To be recognized as Canada’s leader in providing the best healthcare for a global community.
                                                                                           Mission: To provide an outstanding care experience that meets the unique needs of each and every patient.
                                                                                                            Values: I ntegrity, C ompassion, A ccountability, R espect, E xcellence




                                                                                                                                                      Addendum 2
The Scarborough Hospital
                                                                                 Corporate Balanced Scorecard
                                      Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA)
                                                    and Publicly Reported Patient Safety Indicators (PRPSI)

Indicator                    QIP - Rate of Hospital Acquired C. difficile Associated Diarrhea
Strategic Direction          Our Patients
Time Frame                   March 2011
Source                       Surveillance and Case Finding

Performance Measurement Summary
Definition
                                                                                           0.70




                                                                                                                                                                                                                                                                                                              0.58, n=5


                                                                                                                                                                                                                                                                                                                          0.58, n=5
Overall Rate of hospital acquired C. difficile associated diarrhea. Rate is based on
total number of inpatients/patients with confirmed infection per 1000 patient-days.




                                                                                                                                                                                                                                                                                                                                                                          0.53, n=5
                                                                                                                              0.51, n=3
                                                                                           0.60




                                                                                                                                                                                    0.49, n=3
                                                                                                                                              0.49, n=3




                                                                                                                                                                                                                                                                                                     0.47, n=7
                                                                                                                                                                                   0.47, n=7
                                                                                                                                                                                  0.46, n=4




                                                                                                                                                                                                                                                                                                                                                                                                                     0.45, n=4
                                                                                                                                                                                                                                                                                                                                                  0.45, n=4
Significance




                                                                                                                      0.43, n=6
To track hospital acquired C. difficile rates in order to identify and implement
                                                                                           0.50




                                                                                                                                                                                                                                                                                                                                                                                      0.38, n=6
                                                                                                                                                                                                0.37, n=3
                                                                                                                0.36, n=3
infection control measures to prevent nosocomial spread of C.difficile. While C.




                                                                                                                                                                                                                                                                                                                                      0.35, n=5
                                                                                                                                                   0.34, n=5




                                                                                                                                                                                                                                          0.34, n=2




                                                                                                                                                                                                                                                                                                         0.33, n=2
difficile does not usually present a big problem for reasonably healthy adults, it can




                                                                                                                                                                                                                                                                                                                                                                                                                                 0.32, n=5
be quite serious for those who are frail or have other health challenges.                  0.40




                                                                                                                                                                                                                                                                                                                                                              0.26, n=4
                                                                                                                                                                                                                                                                             0.26, n=2
C. difficile is communicable. It can live in the environment and on other surfaces.




                                                                                                                                                                                                                                                                                                                                                                                                         0.25, n=2
                                                                                                                                                                      0.24, n=2
                                                                                                                                          0.23, n=2




                                                                                                                                                                                                                                                                                                                                                                                                      0.22, n=3
Rigorous cleaning regimes, patient isolation and hand washing are some of the




                                                                                                                                                                                                            0.22, n=3


                                                                                                                                                                                                                                0.22, n=3
                                                                                                                                                                  0.20, n=3
strategies used to combat C. difficile.                                                    0.30




                                                                                                                                                                                                                                                                                                                                                                                                  0.17, n=1
                                                                                                                                                               0.16, n=1




                                                                                                                                                                                                                                                                                                                                                                              0.15, n=1




                                                                                                                                                                                                                                                                                                                                                                                                                         0.15, n=1
                                                                                                                                                                                                                                                                                         0.15, n=2
Target




                                                                                                                                                                                                                                                                 0.13, n=1
                                                                                                                                                                                                                        0.13, n=1
Ontario Average - 0.33, lower value is desired.                                                                                                                                              CHART PLACEHOLDER
                                                                                           0.20




                                                                                                                                                                                                                                                             0.07, n=1
Risk Rating




                                                                                                    0.00, n=0
                                                                                                    0.00, n=0
                                                                                                    0.00, n=0




                                                                                                                                                                                                    0.00, n=0




                                                                                                                                                                                                                                                      0.00, n=0


                                                                                                                                                                                                                                                                                 0.00, n=0




                                                                                                                                                                                                                                                                                                                              0.00, n=0


                                                                                                                                                                                                                                                                                                                                                      0.00, n=0
n/a                                                                                        0.10


Analysis                                                                                       -
QIP use rate for January to December 2010. There have been a few months of




                                                                                                                                                                                                                                                                                                         Oct 10
                                                                                                                     Feb 10




                                                                                                                                                                   Apr 10


                                                                                                                                                                                    May 10




                                                                                                                                                                                                                                                           Aug 10


                                                                                                                                                                                                                                                                                 Sep 10




                                                                                                                                                                                                                                                                                                                                                                                                      Feb 11
                                                                                                                                                                                                    Jun 10


                                                                                                                                                                                                                              Jul 10
                                                                                                      Jan 10




                                                                                                                                              Mar 10




                                                                                                                                                                                                                                                                                                                              Nov 10


                                                                                                                                                                                                                                                                                                                                                      Dec 10


                                                                                                                                                                                                                                                                                                                                                                              Jan 11




                                                                                                                                                                                                                                                                                                                                                                                                                         Mar 11
increased cases of C. difficile at the General Campus since February 2010. Rates
have begun to decline with increased monitoring and vigilance of infection control
practices in the inpatient areas. The Birchmount Campus remains below the                                       General Campus                                                                                                                                                                  Birchmount Campus
Ontario Average.                                                                                                TSH                                                                                                                                                                             Ontario Average per 1,000 patient-days
                                                                                                                TSH Rolling 12-month Average                                                                                                                                                    QIP Reported Value=0.26



Action Plan
SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound)              Lead                                                             Date Initiated                                                                          Current Status
Indicator meeting or exceeding target, no action plan required                           n/a                                                              n/a                                                                                     n/a




                                                                                                   Page A1
The Scarborough Hospital
                                                                                Corporate Balanced Scorecard
                                     Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA)
                                                   and Publicly Reported Patient Safety Indicators (PRPSI)

Indicator                    QIP - Rate of Central Line Infection (CLI)
Strategic Direction          Our Patients
Time Frame                   Q4 2010/11
Source                       Surveillance and Case Finding

Performance Measurement Summary
Definition
Overall rate of hospital acquired Central Line Infection. Rate is based on total           8.00




                                                                                                                                                                          6.32, n=6
number of CLI incidents diagnosed after two days of Critical Care admission per
1000 patient days.                                                                         7.00




                                                                                                                                      4.98, n=5
Significance                                                                               6.00




                                                                                                                                                                                                  4.58, n=6
To track hospital acquired CLI rates in order to identify and implement necessary




                                                                                                                                                              3.90, n=6
prevention plans to reduce the risk of infection from spreading.                           5.00


                                                                                           4.00




                                                                                                                                                                                                                                                          2.54, n=1
                                                                                                                                                                                                                          2.36, n=1




                                                                                                                                                                                                                                                        2.31, n=3
Target




                                                                                                                                                                                                                                                       2.21, n=2




                                                                                                                                                                                                                                                                                     2.06, n=3
Ontario Average - 0.79, lower value is desired.




                                                                                                                                                  1.87, n=1
                                                                                           3.00                                                           CHART PLACEHOLDER




                                                                                                                                                                                                                                                                                                             1.48, n=3
                                                                                                            1.14, n=1
Risk Rating
                                                                                           2.00




                                                                                                         0.75, n=1




                                                                                                                                                                                                                                      0.69, n=1
Low - Controlling the rate of infection is very important to TSH. The increase in the
rate of infection may cause some financial and reputational risk to the organization.




                                                                                                   0.00, n=0



                                                                                                                        0.00, n=0
                                                                                                                        0.00, n=0
                                                                                                                        0.00, n=0




                                                                                                                                                                                      0.00, n=0



                                                                                                                                                                                                              0.00, n=0




                                                                                                                                                                                                                                                                      0.00, n=0
                                                                                                                                                                                                                                                                      0.00, n=0
                                                                                                                                                                                                                                                                      0.00, n=0



                                                                                                                                                                                                                                                                                                 0.00, n=0
                                                                                           1.00
Analysis
QIP use rate for January to December 2010. There has been a marked
improvement to the number of CLI cases in 2010/11 at the General Campus. CLI               0.00
strategies to standardize processes across the campuses is showing improvements                   Q1 2009/10 Q2 2009/10 Q3 2009/10 Q4 2009/10 Q1 2010/11 Q2 2010/11 Q3 2010/11 Q4 2010/11
in the rates. There is lower rate of infection associated with PICC, therefore the use
of PICC has been increased.                                                                                     General Campus                                                                                                                    Birchmount Campus
                                                                                                                TSH                                                                                                                               Ontario Average per 1,000 patient-days
                                                                                                                TSH Rolling 12-month Average                                                                                                      QIP Reported Value=1.76



Action Plan
SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound)              Lead                                Date Initiated                                                            Current Status
Monthly monitoring of insertions and maintenance Bundle which includes hand         H. Clasky, D. Rose, P.                   Apr-10                                                                    Monthly audits
hygiene, maximal barrier precautions, and chlorhexidine skin antisepsis and optimal Tamlin, R. Lovinsky, C.
catheter side selection to adhere the compliance of 90% to decrease rate of CLI for Shelton
the next quarter
Expanded data collection to include the program that the hemodialysis patients are       H. Clasky, R. Lovinsky,             Mar-11                                                                    Data collection in progress
coming from, type of line being used, and CLI reduction interventions such as the        IPAC
use of chlorhexidine dressing and bath to investigate higher rate of CLI in the
hemodialysis population by Q2 of 2011/12



                                                                                                  Page A2
The Scarborough Hospital
                                                                              Corporate Balanced Scorecard
                                     Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA)
                                                   and Publicly Reported Patient Safety Indicators (PRPSI)

Indicator                   QIP - Rate of Ventilator Associated Pneumonia (VAP)
Strategic Direction         Our Patients
Time Frame                  Q4 2010/11
Source                      Surveillance and Case Finding

Performance Measurement Summary
Definition
Overall Rate of hospital acquired Ventilator Associated Pneumonia. Rate is based       7.0
on total number of VAP incidents diagnosed after two days of Critical Care
admission per 1000 patient days.
                                                                                       6.0




                                                                                                                                                                            4.56, n=2
Significance
                                                                                       5.0
To track hospital acquired VAP rates in order to identify and implement necessary
prevention plans to reduce the risk of development of pneumonia in the ICU patient
population.                                                                            4.0




                                                                                                                                      2.47, n=2
Target                                                                                 3.0




                                                                                                                                                                                    1.63, n=2
Ontario Average - 1.33, lower value is desired.




                                                                                                                                                      1.58, n=2




                                                                                                                                                                                                                 1.40, n=1
                                                                                                                                CHART PLACEHOLDER




                                                                                                                                                                                                                                       1.14, n=1
                                                                                                                                                                                                             0.90, n=1
                                                                                       2.0




                                                                                                                                                                                                                                    0.76, n=1
Risk Rating
n/a




                                                                                              0.00, n=0
                                                                                              0.00, n=0
                                                                                              0.00, n=0


                                                                                                           0.00, n=0
                                                                                                           0.00, n=0
                                                                                                           0.00, n=0


                                                                                                                          0.00, n=0
                                                                                                                          0.00, n=0
                                                                                                                          0.00, n=0



                                                                                                                                              0.00, n=0



                                                                                                                                                                    0.00, n=0




                                                                                                                                                                                                     0.00, n=0




                                                                                                                                                                                                                             0.00, n=0



                                                                                                                                                                                                                                                   0.00, n=0
                                                                                                                                                                                                                                                   0.00, n=0
                                                                                                                                                                                                                                                   0.00, n=0
                                                                                       1.0
Analysis
QIP use rate for January to December 2010. There were zero VAP case
                                                                                       0.0
identified in the Q4. Currently meeting target.
                                                                                             Q1 2009/10 Q2 2009/10 Q3 2009/10 Q4 2009/10 Q1 2010/11 Q2 2010/11 Q3 2010/11 Q4 2010/11

                                                                                                      General Campus                                                                            Birchmount Campus
                                                                                                      TSH                                                                                       Ontario Average per 1,000 patient-days
                                                                                                      TSH Rolling 12-month Average                                                              QIP Reported Value=1.22


Action Plan
SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound)          Lead                        Date Initiated                               Current Status
Indicator meeting or exceeding target, no action plan required                       n/a                         n/a                                          n/a




                                                                                             Page A3
The Scarborough Hospital
                                                                                 Corporate Balanced Scorecard
                                         Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA)
                                                       and Publicly Reported Patient Safety Indicators (PRPSI)

Indicator                    QIP - Rate of hand hygiene compliance
Strategic Direction          Our Patients
Time Frame                   Q4 2010/11
Source                       Surveillance and Case Finding

Performance Measurement Summary
Definition
The single most common way of transferring health care-associated infections (HAIs)         140%
in health care settings is on the hands of health care providers. Health care providers




                                                                                                                                                                                                                                                                  100%, n=56
                                                                                                                                                                                                                                                                  100%, n=56
                                                                                                                                             100%, n=7




                                                                                                                                                                                               96%, n=392
                                                                                                                                                                                               96%, n=392
move from patient to patient and room to room while providing care and working in the




                                                                                                                                                           92%, n=1180
                                                                                                                                                           92%, n=1187
                                                                                                                          97%, n=58




                                                                                                                                                                                                                  96%, n=25
                                                                                                                                                                                                                  96%, n=25


                                                                                                                                                                                                                                  96%, n=25
                                                                                                                                                                                                                                  96%, n=25
                                                                                            120%




                                                                                                           95%, n=57




                                                                                                                                                                                                                                                  93%, n=52
                                                                                                                                                                                                                                                  93%, n=52




                                                                                                                                                                                                                                                                                    93%, n=62


                                                                                                                                                                                                                                                                                                90%, n=301
                                                                                                                                                                                                                                                                                                90%, n=361
                                                                                                                       89%, n=412
patient environment. This movement provides many opportunities for the transmission




                                                                                                                                       85%, n=1070
                                                                                                                                       85%, n=1063
                                                                                                                       88%, n=354




                                                                                                                                                                              87%, n=360
                                                                                                                                                                              87%, n=360




                                                                                                                                                                                                                                                                                                90%, n=60
                                                                                                        85%, n=391
                                                                                                       84%, n=334




                                                                                                                                                                                                                                                                                83%, n=330
                                                                                                                                                         88%, n=7
of organisms on hands that can cause infections.




                                                                                                                                                                                                                                                                               81%, n=268
                                                                                            100%

Significance
Proper hand hygiene protects patients and providers and will reduce the spread of            80%
infections and the associated treatment costs, reduce hospital lengths of stay and
readmissions, reduce wait times, and prevent deaths.
                                                                                             60%

Target.                                                                                                                                                                  CHART PLACEHOLDER
Ontario Target - 90% Before and 90% After, higher value is desired.                          40%


Risk Rating
                                                                                             20%




                                                                                                                                                                          0%, n=0


                                                                                                                                                                                           0%, n=0


                                                                                                                                                                                                             0%, n=0


                                                                                                                                                                                                                              0%, n=0


                                                                                                                                                                                                                                              0%, n=0


                                                                                                                                                                                                                                                              0%, n=0
Low- Reputational, financial or operational risk.


Analysis                                                                                         0%
QIP use rate for 2009/10, only for before patient contact. Due to the lack of hand                     Before           After          Before             After           Before             After           Before             After         Before            After          Before            After
hygiene auditors and the VRE issue, there were not enough audits done to report for
Q3 at the General Campus. In Q4 IPAC trained unit based auditors to carryout the                           Q3 2009/10                      Q4 2009/10                          Q1 2010/11                         Q2 2010/11                       Q3 2010/11                      Q4 2010/11
audits to meet mandatory reporting requirements. The results of the before compliance
are below TSH target; however, well above the Ontario average of 72.17%.
                                                                                                      General Campus                                Birchmount Campus                                       TSH                     Target                     QIP Reported Value=92.3%



Action Plan
SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound)               Lead                                        Date Initiated                                                 Current Status
Development of a audit process to monitor unit based hand hygiene audits and      IPAC                                                Mar-11                                                         In progress, on a monthly basis
program overseen by IPAC and Decision Support. Monthly audit to observe number of
times hand hygiene performed before patient contact.




                                                                                                      Page A4
The Scarborough Hospital
                                                                               Corporate Balanced Scorecard
                                     Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA)
                                                   and Publicly Reported Patient Safety Indicators (PRPSI)

Indicator                   Rate of Hospital Acquired Methicillin Resistant Staphylococcus Aureus (MRSA) Bacteraemia
Strategic Direction         Our Patients
Time Frame                  Q4 2010/11
Source                      Surveillance and Case Finding

Performance Measurement Summary
Definition                                                                                   0.16
Overall Rate of hospital acquired Methicillin Resistant Staphylococcus Aureus
(MRSA) bacteraemia. Rate is based on total number of inpatients/patients with
                                                                                             0.14
confirmed infection per 1000 patient-days.

                                                                                             0.12
Significance
Higher MRSA colonization rates will lead to higher rates of blood stream infections          0.10
with MRSA. Tracking hospital acquired MRSA Bacteraemia rates helps to identify




                                                                                                                                   0.06, n=1
the clinical significance of MRSA colonization. This will help identify a need for           0.08
further strategies to prevent nosocomial spread of MRSA.




                                                                                                                                                                                                                                              0.04, n=1
                                                                                                                                                                                         0.04, n=1
                                                                                                                                                                 0.04, n=1
Target                                                                                       0.06




                                                                                                                                                                                                                                        0.02, n=1
                                                                                                                                                            0.02, n=1



                                                                                                                                                                                    0.02, n=1
                                                                                                                                         0.02, n=1
Ontario Average - 0.02, lower value is desired.
                                                                                             0.04                                                    CHART PLACEHOLDER
Risk Rating




                                                                                                    0.00, n=0
                                                                                                    0.00, n=0
                                                                                                    0.00, n=0

                                                                                                                 0.00, n=0
                                                                                                                 0.00, n=0
                                                                                                                 0.00, n=0

                                                                                                                             0.00, n=0




                                                                                                                                                     0.00, n=0



                                                                                                                                                                             0.00, n=0


                                                                                                                                                                                                     0.00, n=0
                                                                                                                                                                                                     0.00, n=0
                                                                                                                                                                                                     0.00, n=0

                                                                                                                                                                                                                    0.00, n=0
                                                                                                                                                                                                                    0.00, n=0
                                                                                                                                                                                                                    0.00, n=0


                                                                                                                                                                                                                                0.00, n=0


                                                                                                                                                                                                                                                          0.00, n=0
                                                                                                                                                                                                                                                          0.00, n=0
                                                                                                                                                                                                                                                          0.00, n=0

                                                                                                                                                                                                                                                                      0.00, n=0
                                                                                                                                                                                                                                                                      0.00, n=0
                                                                                                                                                                                                                                                                      0.00, n=0
n/a
                                                                                             0.02

                                                                                             0.00
Analysis
Both General Campus and Birchmount Campus remains below the Ontario
Average.


                                                                                                           General Campus                                                                                        Birchmount Campus
                                                                                                           TSH                                                                                                   Ontario Average per 1,000 patient-days
                                                                                                           TSH Rolling 12-month Average



Action Plan
SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound)           Lead                             Date Initiated                                                   Current Status
Indicator meeting or exceeding target, no action plan required                        n/a                              n/a                                                              n/a




                                                                                                Page A5
The Scarborough Hospital
                                                                              Corporate Balanced Scorecard
                                     Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA)
                                                   and Publicly Reported Patient Safety Indicators (PRPSI)

Indicator                   Rate of Hospital Acquired Vancomycin Resistant Enterococcus (VRE) Bacteraemia
Strategic Direction         Our Patients
Time Frame                  Q4 2010/11
Source                      Surveillance and Case Finding

Performance Measurement Summary
Definition
Overall Rate of hospital acquired Vancomycin Resistant Enterococcus (VRE)               0.012
bacteraemia. Rate is based on total number of inpatients/patients with confirmed
infection per 1000 patient-days.
                                                                                        0.010

Significance
To track hospital acquired VRE bacteraemia rates in order to identify and implement     0.008
necessary prevention plans to reduce the risk of infection from spreading.
                                                                                        0.006

Target
                                                                                        0.004
Ontario Average - 0.00, lower value is desired.
                                                                                                                                         CHART PLACEHOLDER




                                                                                                 0.00, n=0
                                                                                                 0.00, n=0
                                                                                                 0.00, n=0

                                                                                                               0.00, n=0
                                                                                                               0.00, n=0
                                                                                                               0.00, n=0

                                                                                                                             0.00, n=0
                                                                                                                             0.00, n=0
                                                                                                                             0.00, n=0

                                                                                                                                         0.00, n=0
                                                                                                                                         0.00, n=0
                                                                                                                                         0.00, n=0

                                                                                                                                                     0.00, n=0
                                                                                                                                                     0.00, n=0
                                                                                                                                                     0.00, n=0

                                                                                                                                                                 0.00, n=0
                                                                                                                                                                 0.00, n=0
                                                                                                                                                                 0.00, n=0

                                                                                                                                                                                0.00, n=0
                                                                                                                                                                                0.00, n=0
                                                                                                                                                                                0.00, n=0

                                                                                                                                                                                            0.00, n=0
                                                                                                                                                                                            0.00, n=0
                                                                                                                                                                                            0.00, n=0

                                                                                                                                                                                                        0.00, n=0
                                                                                                                                                                                                        0.00, n=0
                                                                                                                                                                                                        0.00, n=0

                                                                                                                                                                                                                    0.00, n=0
                                                                                                                                                                                                                    0.00, n=0
                                                                                                                                                                                                                    0.00, n=0
Risk Rating                                                                             0.002
n/a

                                                                                        0.000
Analysis
There have been no reportable cases of VRE bacteraemia despite increased
numbers of VRE colonized patients since April 2010.

                                                                                                             General Campus                                                  Birchmount Campus
                                                                                                             TSH                                                             Ontario Average per 1,000 patient-days
                                                                                                             TSH Rolling 12-month Average



Action Plan
SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound)           Lead                             Date Initiated                      Current Status
Indicator meeting or exceeding target, no action plan required                        n/a                              n/a                                 n/a




                                                                                                Page A6
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]
Tsh scorecard corporate - 2010 11 q4[1]

Mais conteúdo relacionado

Destaque

Balance scorecard y Indicadores de Gestion
Balance  scorecard y Indicadores de GestionBalance  scorecard y Indicadores de Gestion
Balance scorecard y Indicadores de GestionMariaG03
 
Balanced scorecard Y Indicadores de Gestion
Balanced scorecard Y Indicadores de GestionBalanced scorecard Y Indicadores de Gestion
Balanced scorecard Y Indicadores de Gestioneliesnava2525
 
Balanced score card
Balanced score cardBalanced score card
Balanced score cardDoan D
 
Balanced Score Card
Balanced Score CardBalanced Score Card
Balanced Score CardLaura Loh
 
Healthcare Dashboards: 3 Keys for Creating Effective and Insightful Executive...
Healthcare Dashboards: 3 Keys for Creating Effective and Insightful Executive...Healthcare Dashboards: 3 Keys for Creating Effective and Insightful Executive...
Healthcare Dashboards: 3 Keys for Creating Effective and Insightful Executive...Health Catalyst
 
2 seqüències didàctiques ins jaume i
2  seqüències didàctiques ins jaume i2  seqüències didàctiques ins jaume i
2 seqüències didàctiques ins jaume iICE_URV_NU
 
Micro Technologies India ltd
Micro Technologies India ltdMicro Technologies India ltd
Micro Technologies India ltdNehul Gupta
 
Into to-gsa-schedules-2013
Into to-gsa-schedules-2013Into to-gsa-schedules-2013
Into to-gsa-schedules-2013TurboGSA
 
Home Party Company Fast Start Training on the My Success Rocket Platform
Home Party Company Fast Start Training on the My Success Rocket PlatformHome Party Company Fast Start Training on the My Success Rocket Platform
Home Party Company Fast Start Training on the My Success Rocket PlatformWayne Teres
 
About Us Overview
About Us OverviewAbout Us Overview
About Us Overviewozupover
 
West Immunotherapy, Vaccines for Lung Cancer Mage-A3, Stimuvax, and Lucanix
West Immunotherapy, Vaccines for Lung Cancer Mage-A3, Stimuvax, and LucanixWest Immunotherapy, Vaccines for Lung Cancer Mage-A3, Stimuvax, and Lucanix
West Immunotherapy, Vaccines for Lung Cancer Mage-A3, Stimuvax, and LucanixH. Jack West
 
Partner update meeting 26.02.2015
Partner update meeting 26.02.2015Partner update meeting 26.02.2015
Partner update meeting 26.02.2015newcastlegateshead
 
4 q10 conference call presentation
4 q10   conference call presentation4 q10   conference call presentation
4 q10 conference call presentationSantander_ri
 
Institutii culturale constantene
Institutii culturale constanteneInstitutii culturale constantene
Institutii culturale constantenePishta Bmc
 
Практики от европейското конкурентно право и практики в България
Практики от европейското конкурентно право и практики в БългарияПрактики от европейското конкурентно право и практики в България
Практики от европейското конкурентно право и практики в БългарияWTLawClub
 
Confiance Newsletter:Take it to the bank
Confiance Newsletter:Take it to the bankConfiance Newsletter:Take it to the bank
Confiance Newsletter:Take it to the bankConfiance Australia
 
Fluke Industrial Thermal Imagers
Fluke Industrial Thermal ImagersFluke Industrial Thermal Imagers
Fluke Industrial Thermal ImagersFlukeinMalta
 

Destaque (20)

Balance scorecard y Indicadores de Gestion
Balance  scorecard y Indicadores de GestionBalance  scorecard y Indicadores de Gestion
Balance scorecard y Indicadores de Gestion
 
Balanced scorecard Y Indicadores de Gestion
Balanced scorecard Y Indicadores de GestionBalanced scorecard Y Indicadores de Gestion
Balanced scorecard Y Indicadores de Gestion
 
Balanced score card
Balanced score cardBalanced score card
Balanced score card
 
Balanced Score Card
Balanced Score CardBalanced Score Card
Balanced Score Card
 
Healthcare Dashboards: 3 Keys for Creating Effective and Insightful Executive...
Healthcare Dashboards: 3 Keys for Creating Effective and Insightful Executive...Healthcare Dashboards: 3 Keys for Creating Effective and Insightful Executive...
Healthcare Dashboards: 3 Keys for Creating Effective and Insightful Executive...
 
ClassDojo Guía para padres
ClassDojo Guía para padresClassDojo Guía para padres
ClassDojo Guía para padres
 
2 seqüències didàctiques ins jaume i
2  seqüències didàctiques ins jaume i2  seqüències didàctiques ins jaume i
2 seqüències didàctiques ins jaume i
 
Micro Technologies India ltd
Micro Technologies India ltdMicro Technologies India ltd
Micro Technologies India ltd
 
Ti25 manual
Ti25 manualTi25 manual
Ti25 manual
 
Into to-gsa-schedules-2013
Into to-gsa-schedules-2013Into to-gsa-schedules-2013
Into to-gsa-schedules-2013
 
Home Party Company Fast Start Training on the My Success Rocket Platform
Home Party Company Fast Start Training on the My Success Rocket PlatformHome Party Company Fast Start Training on the My Success Rocket Platform
Home Party Company Fast Start Training on the My Success Rocket Platform
 
About Us Overview
About Us OverviewAbout Us Overview
About Us Overview
 
West Immunotherapy, Vaccines for Lung Cancer Mage-A3, Stimuvax, and Lucanix
West Immunotherapy, Vaccines for Lung Cancer Mage-A3, Stimuvax, and LucanixWest Immunotherapy, Vaccines for Lung Cancer Mage-A3, Stimuvax, and Lucanix
West Immunotherapy, Vaccines for Lung Cancer Mage-A3, Stimuvax, and Lucanix
 
Partner update meeting 26.02.2015
Partner update meeting 26.02.2015Partner update meeting 26.02.2015
Partner update meeting 26.02.2015
 
4 q10 conference call presentation
4 q10   conference call presentation4 q10   conference call presentation
4 q10 conference call presentation
 
Institutii culturale constantene
Institutii culturale constanteneInstitutii culturale constantene
Institutii culturale constantene
 
Практики от европейското конкурентно право и практики в България
Практики от европейското конкурентно право и практики в БългарияПрактики от европейското конкурентно право и практики в България
Практики от европейското конкурентно право и практики в България
 
Confiance Newsletter:Take it to the bank
Confiance Newsletter:Take it to the bankConfiance Newsletter:Take it to the bank
Confiance Newsletter:Take it to the bank
 
Numbers
NumbersNumbers
Numbers
 
Fluke Industrial Thermal Imagers
Fluke Industrial Thermal ImagersFluke Industrial Thermal Imagers
Fluke Industrial Thermal Imagers
 

Semelhante a Tsh scorecard corporate - 2010 11 q4[1]

EnergyPoint Research Company Overview (Apr 2010)
EnergyPoint Research Company Overview (Apr 2010)EnergyPoint Research Company Overview (Apr 2010)
EnergyPoint Research Company Overview (Apr 2010)Doug Sheridan
 
Reward workshop - Aon Hewitt
Reward workshop - Aon HewittReward workshop - Aon Hewitt
Reward workshop - Aon HewittAon Hewitt EMEA
 
How to improve medical records completion: Locarno Hospital
How to improve medical records completion: Locarno HospitalHow to improve medical records completion: Locarno Hospital
How to improve medical records completion: Locarno HospitalGiovanni Rabito
 
Chevron Section1 V1
Chevron Section1 V1Chevron Section1 V1
Chevron Section1 V1mfeKEG
 
International trade lessons
International trade lessonsInternational trade lessons
International trade lessonsChris Bell
 
SGS NGO Benchmark Audit
SGS NGO Benchmark AuditSGS NGO Benchmark Audit
SGS NGO Benchmark AuditRaj RANA
 
Aberdeen Research Brief
Aberdeen Research BriefAberdeen Research Brief
Aberdeen Research Briefagrimes
 
2012 02 D&I Academy_Metrics
2012 02 D&I Academy_Metrics2012 02 D&I Academy_Metrics
2012 02 D&I Academy_MetricsUxio Malvido
 
So maximieren Sie den Nutzen von SAP: Business Netzwerke als Schlüssel zum Er...
So maximieren Sie den Nutzen von SAP: Business Netzwerke als Schlüssel zum Er...So maximieren Sie den Nutzen von SAP: Business Netzwerke als Schlüssel zum Er...
So maximieren Sie den Nutzen von SAP: Business Netzwerke als Schlüssel zum Er...SAP Ariba
 
School of bu pac agenda spring 2012
School of bu pac agenda spring 2012School of bu pac agenda spring 2012
School of bu pac agenda spring 2012rredbird
 
MBA Employment Report
MBA Employment ReportMBA Employment Report
MBA Employment Reportsmgmarcom
 
Session 5C Measuring Public Financial Management Performance - Charles Seibert
Session 5C Measuring Public Financial Management Performance - Charles SeibertSession 5C Measuring Public Financial Management Performance - Charles Seibert
Session 5C Measuring Public Financial Management Performance - Charles SeibertInternational Federation of Accountants
 
Heizer om10 ch06-managing quality
Heizer om10 ch06-managing qualityHeizer om10 ch06-managing quality
Heizer om10 ch06-managing qualityRozaimi Mohd Saad
 
Business in the Community Ireland CEO Survey October 2012
Business in the Community Ireland CEO Survey October 2012Business in the Community Ireland CEO Survey October 2012
Business in the Community Ireland CEO Survey October 2012Amarach Research
 
20090416 Update
20090416 Update20090416 Update
20090416 Updatebcondon42
 
C:\documents and settings\ncossack\desktop\shrm poll 401k_final
C:\documents and settings\ncossack\desktop\shrm poll 401k_finalC:\documents and settings\ncossack\desktop\shrm poll 401k_final
C:\documents and settings\ncossack\desktop\shrm poll 401k_finalshrm
 

Semelhante a Tsh scorecard corporate - 2010 11 q4[1] (20)

EnergyPoint Research Company Overview (Apr 2010)
EnergyPoint Research Company Overview (Apr 2010)EnergyPoint Research Company Overview (Apr 2010)
EnergyPoint Research Company Overview (Apr 2010)
 
Reward workshop - Aon Hewitt
Reward workshop - Aon HewittReward workshop - Aon Hewitt
Reward workshop - Aon Hewitt
 
How to improve medical records completion: Locarno Hospital
How to improve medical records completion: Locarno HospitalHow to improve medical records completion: Locarno Hospital
How to improve medical records completion: Locarno Hospital
 
@GRIAusConf_Report Quality and Assurance - Renzo Mori Junior
@GRIAusConf_Report Quality and Assurance - Renzo Mori Junior@GRIAusConf_Report Quality and Assurance - Renzo Mori Junior
@GRIAusConf_Report Quality and Assurance - Renzo Mori Junior
 
Chevron Section1 V1
Chevron Section1 V1Chevron Section1 V1
Chevron Section1 V1
 
International trade lessons
International trade lessonsInternational trade lessons
International trade lessons
 
SGS NGO Benchmark Audit
SGS NGO Benchmark AuditSGS NGO Benchmark Audit
SGS NGO Benchmark Audit
 
Evaluating Environmental and Social Effects of International Projects
Evaluating Environmental and Social Effects of International ProjectsEvaluating Environmental and Social Effects of International Projects
Evaluating Environmental and Social Effects of International Projects
 
Aberdeen Research Brief
Aberdeen Research BriefAberdeen Research Brief
Aberdeen Research Brief
 
2012 02 D&I Academy_Metrics
2012 02 D&I Academy_Metrics2012 02 D&I Academy_Metrics
2012 02 D&I Academy_Metrics
 
So maximieren Sie den Nutzen von SAP: Business Netzwerke als Schlüssel zum Er...
So maximieren Sie den Nutzen von SAP: Business Netzwerke als Schlüssel zum Er...So maximieren Sie den Nutzen von SAP: Business Netzwerke als Schlüssel zum Er...
So maximieren Sie den Nutzen von SAP: Business Netzwerke als Schlüssel zum Er...
 
School of bu pac agenda spring 2012
School of bu pac agenda spring 2012School of bu pac agenda spring 2012
School of bu pac agenda spring 2012
 
ICD-10 Preparedness: Survey results
ICD-10 Preparedness: Survey resultsICD-10 Preparedness: Survey results
ICD-10 Preparedness: Survey results
 
MBA Employment Report
MBA Employment ReportMBA Employment Report
MBA Employment Report
 
Session 5C Measuring Public Financial Management Performance - Charles Seibert
Session 5C Measuring Public Financial Management Performance - Charles SeibertSession 5C Measuring Public Financial Management Performance - Charles Seibert
Session 5C Measuring Public Financial Management Performance - Charles Seibert
 
Heizer om10 ch06-managing quality
Heizer om10 ch06-managing qualityHeizer om10 ch06-managing quality
Heizer om10 ch06-managing quality
 
CEO Responsible Ireland survey 2012
CEO Responsible Ireland survey 2012CEO Responsible Ireland survey 2012
CEO Responsible Ireland survey 2012
 
Business in the Community Ireland CEO Survey October 2012
Business in the Community Ireland CEO Survey October 2012Business in the Community Ireland CEO Survey October 2012
Business in the Community Ireland CEO Survey October 2012
 
20090416 Update
20090416 Update20090416 Update
20090416 Update
 
C:\documents and settings\ncossack\desktop\shrm poll 401k_final
C:\documents and settings\ncossack\desktop\shrm poll 401k_finalC:\documents and settings\ncossack\desktop\shrm poll 401k_final
C:\documents and settings\ncossack\desktop\shrm poll 401k_final
 

Mais de The Scarborough Hospital

Consent & Capacity - Substitute Decision Makers
Consent & Capacity - Substitute Decision MakersConsent & Capacity - Substitute Decision Makers
Consent & Capacity - Substitute Decision MakersThe Scarborough Hospital
 
The Scarborough Hospital Clinical Action Plan
The Scarborough Hospital Clinical Action PlanThe Scarborough Hospital Clinical Action Plan
The Scarborough Hospital Clinical Action PlanThe Scarborough Hospital
 

Mais de The Scarborough Hospital (20)

Health System Transformation
Health System TransformationHealth System Transformation
Health System Transformation
 
Medical ethics aug2012
Medical ethics aug2012Medical ethics aug2012
Medical ethics aug2012
 
Eldercare: Planning Your Geriatric Future
Eldercare: Planning Your Geriatric FutureEldercare: Planning Your Geriatric Future
Eldercare: Planning Your Geriatric Future
 
TSH - Focusing on Excellence
TSH - Focusing on ExcellenceTSH - Focusing on Excellence
TSH - Focusing on Excellence
 
TSH Services
TSH ServicesTSH Services
TSH Services
 
TSH Services
TSH ServicesTSH Services
TSH Services
 
Consent & Capacity - Substitute Decision Makers
Consent & Capacity - Substitute Decision MakersConsent & Capacity - Substitute Decision Makers
Consent & Capacity - Substitute Decision Makers
 
The Scarborough Hospital Clinical Action Plan
The Scarborough Hospital Clinical Action PlanThe Scarborough Hospital Clinical Action Plan
The Scarborough Hospital Clinical Action Plan
 
Community resource guide
Community resource guideCommunity resource guide
Community resource guide
 
2011-12 hsaa - may 26-11
2011-12 hsaa - may 26-112011-12 hsaa - may 26-11
2011-12 hsaa - may 26-11
 
2011 05-28 tsh foundation
2011 05-28 tsh foundation2011 05-28 tsh foundation
2011 05-28 tsh foundation
 
2011 05-28 overview of services
2011 05-28 overview of services2011 05-28 overview of services
2011 05-28 overview of services
 
2011 05-28 dr. john wright
2011 05-28 dr. john wright2011 05-28 dr. john wright
2011 05-28 dr. john wright
 
2011 05-28 pam marshall
2011 05-28 pam marshall2011 05-28 pam marshall
2011 05-28 pam marshall
 
scc-apr-21-2011
scc-apr-21-2011scc-apr-21-2011
scc-apr-21-2011
 
At issue april2010_web
At issue april2010_webAt issue april2010_web
At issue april2010_web
 
Celebrating 73 Success Stories
Celebrating 73 Success StoriesCelebrating 73 Success Stories
Celebrating 73 Success Stories
 
St paul's presentation sept 14, 2010
St paul's presentation   sept  14, 2010St paul's presentation   sept  14, 2010
St paul's presentation sept 14, 2010
 
Ryerson iss feb. 3, 2010
Ryerson iss   feb. 3, 2010Ryerson iss   feb. 3, 2010
Ryerson iss feb. 3, 2010
 
Ryerson oct.29, 2010
Ryerson   oct.29, 2010Ryerson   oct.29, 2010
Ryerson oct.29, 2010
 

Último

call girls in munirka DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️
call girls in munirka  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️call girls in munirka  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️
call girls in munirka DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️saminamagar
 
call girls in Connaught Place DELHI 🔝 >༒9540349809 🔝 genuine Escort Service ...
call girls in Connaught Place  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service ...call girls in Connaught Place  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service ...
call girls in Connaught Place DELHI 🔝 >༒9540349809 🔝 genuine Escort Service ...saminamagar
 
Call Girls Thane Just Call 9910780858 Get High Class Call Girls Service
Call Girls Thane Just Call 9910780858 Get High Class Call Girls ServiceCall Girls Thane Just Call 9910780858 Get High Class Call Girls Service
Call Girls Thane Just Call 9910780858 Get High Class Call Girls Servicesonalikaur4
 
College Call Girls Pune Mira 9907093804 Short 1500 Night 6000 Best call girls...
College Call Girls Pune Mira 9907093804 Short 1500 Night 6000 Best call girls...College Call Girls Pune Mira 9907093804 Short 1500 Night 6000 Best call girls...
College Call Girls Pune Mira 9907093804 Short 1500 Night 6000 Best call girls...Miss joya
 
Call Girls Service Nandiambakkam | 7001305949 At Low Cost Cash Payment Booking
Call Girls Service Nandiambakkam | 7001305949 At Low Cost Cash Payment BookingCall Girls Service Nandiambakkam | 7001305949 At Low Cost Cash Payment Booking
Call Girls Service Nandiambakkam | 7001305949 At Low Cost Cash Payment BookingNehru place Escorts
 
Call Girl Lucknow Mallika 7001305949 Independent Escort Service Lucknow
Call Girl Lucknow Mallika 7001305949 Independent Escort Service LucknowCall Girl Lucknow Mallika 7001305949 Independent Escort Service Lucknow
Call Girl Lucknow Mallika 7001305949 Independent Escort Service Lucknownarwatsonia7
 
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment Booking
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment BookingCall Girl Koramangala | 7001305949 At Low Cost Cash Payment Booking
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment Bookingnarwatsonia7
 
Bangalore Call Girls Marathahalli 📞 9907093804 High Profile Service 100% Safe
Bangalore Call Girls Marathahalli 📞 9907093804 High Profile Service 100% SafeBangalore Call Girls Marathahalli 📞 9907093804 High Profile Service 100% Safe
Bangalore Call Girls Marathahalli 📞 9907093804 High Profile Service 100% Safenarwatsonia7
 
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...rajnisinghkjn
 
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Availablenarwatsonia7
 
Low Rate Call Girls Mumbai Suman 9910780858 Independent Escort Service Mumbai
Low Rate Call Girls Mumbai Suman 9910780858 Independent Escort Service MumbaiLow Rate Call Girls Mumbai Suman 9910780858 Independent Escort Service Mumbai
Low Rate Call Girls Mumbai Suman 9910780858 Independent Escort Service Mumbaisonalikaur4
 
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service Available
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls ITPL Just Call 7001305949 Top Class Call Girl Service Available
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service Availablenarwatsonia7
 
Russian Call Girl Brookfield - 7001305949 Escorts Service 50% Off with Cash O...
Russian Call Girl Brookfield - 7001305949 Escorts Service 50% Off with Cash O...Russian Call Girl Brookfield - 7001305949 Escorts Service 50% Off with Cash O...
Russian Call Girl Brookfield - 7001305949 Escorts Service 50% Off with Cash O...narwatsonia7
 
VIP Call Girls Mumbai Arpita 9910780858 Independent Escort Service Mumbai
VIP Call Girls Mumbai Arpita 9910780858 Independent Escort Service MumbaiVIP Call Girls Mumbai Arpita 9910780858 Independent Escort Service Mumbai
VIP Call Girls Mumbai Arpita 9910780858 Independent Escort Service Mumbaisonalikaur4
 
Call Girls Service Chennai Jiya 7001305949 Independent Escort Service Chennai
Call Girls Service Chennai Jiya 7001305949 Independent Escort Service ChennaiCall Girls Service Chennai Jiya 7001305949 Independent Escort Service Chennai
Call Girls Service Chennai Jiya 7001305949 Independent Escort Service ChennaiNehru place Escorts
 
See the 2,456 pharmacies on the National E-Pharmacy Platform
See the 2,456 pharmacies on the National E-Pharmacy PlatformSee the 2,456 pharmacies on the National E-Pharmacy Platform
See the 2,456 pharmacies on the National E-Pharmacy PlatformKweku Zurek
 
Russian Call Girls in Pune Riya 9907093804 Short 1500 Night 6000 Best call gi...
Russian Call Girls in Pune Riya 9907093804 Short 1500 Night 6000 Best call gi...Russian Call Girls in Pune Riya 9907093804 Short 1500 Night 6000 Best call gi...
Russian Call Girls in Pune Riya 9907093804 Short 1500 Night 6000 Best call gi...Miss joya
 
Asthma Review - GINA guidelines summary 2024
Asthma Review - GINA guidelines summary 2024Asthma Review - GINA guidelines summary 2024
Asthma Review - GINA guidelines summary 2024Gabriel Guevara MD
 
Call Girl Service Bidadi - For 7001305949 Cheap & Best with original Photos
Call Girl Service Bidadi - For 7001305949 Cheap & Best with original PhotosCall Girl Service Bidadi - For 7001305949 Cheap & Best with original Photos
Call Girl Service Bidadi - For 7001305949 Cheap & Best with original Photosnarwatsonia7
 

Último (20)

call girls in munirka DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️
call girls in munirka  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️call girls in munirka  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️
call girls in munirka DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️
 
call girls in Connaught Place DELHI 🔝 >༒9540349809 🔝 genuine Escort Service ...
call girls in Connaught Place  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service ...call girls in Connaught Place  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service ...
call girls in Connaught Place DELHI 🔝 >༒9540349809 🔝 genuine Escort Service ...
 
Call Girls Thane Just Call 9910780858 Get High Class Call Girls Service
Call Girls Thane Just Call 9910780858 Get High Class Call Girls ServiceCall Girls Thane Just Call 9910780858 Get High Class Call Girls Service
Call Girls Thane Just Call 9910780858 Get High Class Call Girls Service
 
College Call Girls Pune Mira 9907093804 Short 1500 Night 6000 Best call girls...
College Call Girls Pune Mira 9907093804 Short 1500 Night 6000 Best call girls...College Call Girls Pune Mira 9907093804 Short 1500 Night 6000 Best call girls...
College Call Girls Pune Mira 9907093804 Short 1500 Night 6000 Best call girls...
 
Call Girls Service Nandiambakkam | 7001305949 At Low Cost Cash Payment Booking
Call Girls Service Nandiambakkam | 7001305949 At Low Cost Cash Payment BookingCall Girls Service Nandiambakkam | 7001305949 At Low Cost Cash Payment Booking
Call Girls Service Nandiambakkam | 7001305949 At Low Cost Cash Payment Booking
 
Call Girl Lucknow Mallika 7001305949 Independent Escort Service Lucknow
Call Girl Lucknow Mallika 7001305949 Independent Escort Service LucknowCall Girl Lucknow Mallika 7001305949 Independent Escort Service Lucknow
Call Girl Lucknow Mallika 7001305949 Independent Escort Service Lucknow
 
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment Booking
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment BookingCall Girl Koramangala | 7001305949 At Low Cost Cash Payment Booking
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment Booking
 
Bangalore Call Girls Marathahalli 📞 9907093804 High Profile Service 100% Safe
Bangalore Call Girls Marathahalli 📞 9907093804 High Profile Service 100% SafeBangalore Call Girls Marathahalli 📞 9907093804 High Profile Service 100% Safe
Bangalore Call Girls Marathahalli 📞 9907093804 High Profile Service 100% Safe
 
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
 
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Available
 
Low Rate Call Girls Mumbai Suman 9910780858 Independent Escort Service Mumbai
Low Rate Call Girls Mumbai Suman 9910780858 Independent Escort Service MumbaiLow Rate Call Girls Mumbai Suman 9910780858 Independent Escort Service Mumbai
Low Rate Call Girls Mumbai Suman 9910780858 Independent Escort Service Mumbai
 
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service Available
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls ITPL Just Call 7001305949 Top Class Call Girl Service Available
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service Available
 
Russian Call Girl Brookfield - 7001305949 Escorts Service 50% Off with Cash O...
Russian Call Girl Brookfield - 7001305949 Escorts Service 50% Off with Cash O...Russian Call Girl Brookfield - 7001305949 Escorts Service 50% Off with Cash O...
Russian Call Girl Brookfield - 7001305949 Escorts Service 50% Off with Cash O...
 
VIP Call Girls Mumbai Arpita 9910780858 Independent Escort Service Mumbai
VIP Call Girls Mumbai Arpita 9910780858 Independent Escort Service MumbaiVIP Call Girls Mumbai Arpita 9910780858 Independent Escort Service Mumbai
VIP Call Girls Mumbai Arpita 9910780858 Independent Escort Service Mumbai
 
Call Girls Service Chennai Jiya 7001305949 Independent Escort Service Chennai
Call Girls Service Chennai Jiya 7001305949 Independent Escort Service ChennaiCall Girls Service Chennai Jiya 7001305949 Independent Escort Service Chennai
Call Girls Service Chennai Jiya 7001305949 Independent Escort Service Chennai
 
See the 2,456 pharmacies on the National E-Pharmacy Platform
See the 2,456 pharmacies on the National E-Pharmacy PlatformSee the 2,456 pharmacies on the National E-Pharmacy Platform
See the 2,456 pharmacies on the National E-Pharmacy Platform
 
Russian Call Girls in Pune Riya 9907093804 Short 1500 Night 6000 Best call gi...
Russian Call Girls in Pune Riya 9907093804 Short 1500 Night 6000 Best call gi...Russian Call Girls in Pune Riya 9907093804 Short 1500 Night 6000 Best call gi...
Russian Call Girls in Pune Riya 9907093804 Short 1500 Night 6000 Best call gi...
 
sauth delhi call girls in Bhajanpura 🔝 9953056974 🔝 escort Service
sauth delhi call girls in Bhajanpura 🔝 9953056974 🔝 escort Servicesauth delhi call girls in Bhajanpura 🔝 9953056974 🔝 escort Service
sauth delhi call girls in Bhajanpura 🔝 9953056974 🔝 escort Service
 
Asthma Review - GINA guidelines summary 2024
Asthma Review - GINA guidelines summary 2024Asthma Review - GINA guidelines summary 2024
Asthma Review - GINA guidelines summary 2024
 
Call Girl Service Bidadi - For 7001305949 Cheap & Best with original Photos
Call Girl Service Bidadi - For 7001305949 Cheap & Best with original PhotosCall Girl Service Bidadi - For 7001305949 Cheap & Best with original Photos
Call Girl Service Bidadi - For 7001305949 Cheap & Best with original Photos
 

Tsh scorecard corporate - 2010 11 q4[1]

  • 1. The Scarborough Hospital Corporate Balanced Scorecard Q4 2010/11 1st Qtr Current Previous Current Risk Strategic Direction Indicator Reported Value Value Target Status Rating* Page Our Patients: Create an environment of patient safety that Percentage of publicly reported patient safety indicators meeting the provincial target (see addendum) 63% 63% 100% Y n/a 2 exceeds our patients' highest expectations and delivers care that is patient and family Number of incident reports completed (medication and non-medication) 768 730 490 G n/a 4 driven. Our People: Percentage of staff and physicians educated in Mission, Vision and Values defined behaviours Q4 79% 75% G n/a 5 Be the first choice for motivated, talented Employee Satisfaction survey results (Commitment composite score) 50.9% 37.5% 59% Y n/a 6 people who are inspired to deliver and support excellent care in a diverse environment. Physician Satisfaction survey results (Commitment composite score) 42.7% 28.8% 43% Y n/a 7 Percentage of defined Model of Care positions transitioned 100% 100% 100% G n/a 8 Percentage of leaders with completed performance evaluations Q4 21% 50% Y n/a 9 Percentage of Medical Directors with completed performance evaluations Q3 100% 80% 100% G n/a 10 Percentage of non-union staff with completed performance evaluations Q4 46% 50% Y n/a 11 Percentage of unionized staff with completed performance evaluations Q4 6% 30% Y n/a 12 Percentage of leaders educated in LEAN methodology Q4 17% 100% Y n/a 13 Our Programs, Plans and HIT indicator #17, Percentage of equipment cost to total expense 5.2% 5.4% 5.9% R M 14 Partners: As a unified organization, lead the Q1 Number of standardized order sets used development of a coordinated plan for the 2011/12 provision of care for all of Scarborough. Percentage of Clinical Service Plan (CSP) recommendations implemented Q4 100% 2011/12 Our Performance: Percentage of PMO project milestones met 40% 47% 80% R L 15 Create an accountable, high performing Percentage of Programs and Departments with performance indicator scorecards and action plans organization that delivers measureable 65% 75% 100% R L 16 results. that are posted and updated quarterly on the Intranet Percentage of accountability agreement indicators achieved 88% 88% 80% G n/a 17 * Risk rating only completed for indicators that are not meeting the target and have not improved over the prior reporting period Current Status Legend: Risk Rating Legend Red = Performance indicator has not met the target for the current reporting period, and has not improved over the prior reporting period L = Low reputational, financial or operational risk Yellow = Performance is below the target, however it has improved over the previous reporting period M = Medium reputational, financial or operational risk Green = Performance indicator has met or exceeded or is not statistically different than the performance target for the current reporting period H = High reputational, financial or operational risk Vision: To be recognized as Canada’s leader in providing the best healthcare for a global community. Mission: To provide an outstanding care experience that meets the unique needs of each and every patient. Values: I ntegrity, C ompassion, A ccountability, R espect, E xcellence Page 1
  • 2. The Scarborough Hospital Corporate Balanced Scorecard Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA) and Publicly Reported Patient Safety Indicators (PRPSI) QIP Priority 1st Qtr 2011/12 QIP TSH Strategic Direction Indicator Indicator Origin QIP Dimension Rating Reported Current Value Previous Value 2010/11 Target Current Status Risk Rating* Target Page 1. Rate of Hospital Acquired C. difficile Associated Diarrhea (CDI) QIP / PRPSI Safety 2 0.32 0.26 0.33 G n/a 0.28 A1 2. Rate of Central Line Infection (CLI) QIP / PRPSI Safety 1 1.48 0.00 0.79 R L 1.93 A2 3. Rate of Ventilator Associated Pneumonia (VAP) QIP / PRPSI Safety 2 0.00 0.61 1.33 G n/a 1.46 A3 Our Patients 4. Rate of hand hygiene compliance before initial patient/patient environment contact QIP Safety 2 83% 93% 90% R L 90% A4 5. Rate of hand hygiene compliance after patient/patient environment contact 90% 100% 90% G n/a A4 6. Rate of Hospital Acquired Methicillin Resistant Staphylococcus Aureus (MRSA) Bacteraemia PRPSI 0.00 0.00 0.02 G n/a A5 7. Rate of Hospital Acquired Vancomycin Resistant Enterococcus (VRE) Bacteraemia PRPSI 0.00 0.00 0.00 G n/a A6 8. Rate of Timely Administration of Prophylactic Antibiotics - Primary Hip PRPSI 100.0% 97.1% 96.1% G n/a A7 9. Rate of Timely Administration of Prophylactic Antibiotics - Primary Knee PRPSI 96.6% 97.7% 96.1% G n/a A8 10. WHO surgical checklist compliance 100% 100% 98% G n/a A9 11. Hospital Standardized Mortality Ratio (HSMR) QIP Effectiveness 2 74 84 100 G n/a 100 A10 12. 30 day readmission rate to any facility - All tracked CMGs QIP Effectiveness 2 14.5% 14.5% 14.5% G n/a 14.5% A11 13. Percentage of ALC days QIP / HSAA Effectiveness 1 15.9% 12.2% 12.2% R H 12.2% A12 14. Emergency Department Wait Time for High Acuity Visits - General Campus PRPSI 13:49 14:33 8:00 Y n/a A14 15. Emergency Department Wait Time for High Acuity Visits - Birchmount Campus PRPSI 19:07 12:07 8:00 R H A15 16. Emergency Department Wait Time for Low Acuity Visits - General Campus PRPSI 5:02 4:47 4:00 R H A16 17. Emergency Department Wait Time for Low Acuity Visits - Birchmount Campus PRPSI 4:50 4:20 4:00 R H A17 18. Admitted patient treated within the LOS target of less than 8 hours - General Campus P4R 30% 32% 31% R H A18 19. Admitted patient treated within the LOS target of less than 8 hours - Birchmount Campus P4R 27% 34% 36% R H A19 20. Non-admitted high acuity patients treated within their respective targets of <=8 hours - General Campus P4R 91% 90% 87% G n/a A20 21. Non-admitted high acuity patients treated within their respective targets of <=8 hours - Birchmount Campus P4R 89% 91% 90% R H A21 22. Non-admitted low acuity patients treated within their respective targets of <=4 hours - General Campus P4R 85% 81% 81% G n/a A22 23. Non-admitted low acuity patients treated within their respective targets of <=4 hours - Birchmount Campus P4R 81% 83% 77% G n/a A23 24. 90th percentile physician initial assessment time - General Campus PRPSI 4:21 4:35 4:06 Y n/a A24 25. 90th percentile physician initial assessment time - Birchmount Campus PRPSI 3:40 3:06 3:48 G n/a A25 26. 90th Percentile ER Lengh of Stay for Admitted Patients QIP / HSAA Access 1 44:14 36:43 25:00 R H 25:00 A26 27. 90th Percentile ER Length of Stay for Complex Condition Patients QIP / HSAA Access 1 8:01 8:19 8:00 Y n/a 8:00 A27 28. Wait Time - General Surgery HSAA / PRPSI 76 67 182 G n/a A28 29. Wait Time - Cancer Surgery HSAA / PRPSI 53 54 84 G n/a A29 30. Wait Time - Cataract Surgery HSAA / PRPSI 120 225 182 G n/a A30 31. Wait Time - Total Hip Replacement HSAA / PRPSI 131 151 182 G n/a A31 32. Wait time - Total Knee Replacement HSAA / PRPSI 108 153 182 G n/a A32 33. Wait Time - CT HSAA / PRPSI 19 23 28 G n/a A33 34. Wait Time - MRI HSAA / PRPSI 97 116 28 Y n/a A34 35. Patient satisfaction - Overall Impression: Emergency Department QIP Patient-Centred 1 54.5 46.7 50 G n/a 50 A35 36. Patient satisfaction - Overall Impression: In-patients QIP Patient-Centred 1 59.2 66.3 70 R H 70 A36 37. Repeat Unplanned Emergency Visited within 30 Days for Mental Health Conditions HSAA Q1 2011/12 38. Repeat Unplanned Emergency Visited within 30 Days for Substance Abuse Conditions HSAA Q1 2011/12 Addendum 1
  • 3. The Scarborough Hospital Corporate Balanced Scorecard Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA) and Publicly Reported Patient Safety Indicators (PRPSI) QIP Priority 1st Qtr 2011/12 QIP TSH Strategic Direction Indicator Indicator Origin QIP Dimension Rating Reported Current Value Previous Value 2010/11 Target Current Status Risk Rating* Target Page 39. Total margin QIP / HSAA Effectiveness 1 0.04% -0.31% 0% G n/a 0% A38 40. Current Ratio HSAA 0.38 0.39 0.39 R M A39 41. Total weighted cases (Inpatient and Day Surgery) HSAA 43,171 43,027 40,712 G n/a A40 Our Performance 42. Mental Health Patient Days HSAA 16,027 15,425 15,000 G n/a A41 43. Rehab Patient Days HSAA 2,740 3,221 3,530 R M A42 44. Emergency Visits HSAA 103,683 99,915 98,000 G n/a A43 45. Ambulatory Visits (excluding ER) HSAA 307,556 303,662 294,773 G n/a A44 46. Total Hip and Knee Replacement HSAA 1,296 1,275 1,225 G n/a A45 47. Cataract Surgeries HSAA 6,414 5,894 5,815 G M A46 48. Computed Tomography (CT) HSAA 8,072 8,352 7,245 G n/a A47 49. Magnetic Resonance Imaging (MRI) HSAA 6,701 6,123 5,657 G n/a A48 * Risk rating only completed for indicators that are not meeting the target and have not improved over the prior reporting period Current Status Legend: Priority Legend Red = Performance indicator has not met the target for the current reporting period, and has not improved over the prior reporting period Priority 1 - Highest priority Yellow = Performance is below the target, however it has improved over the previous reporting period • Current performance below “benchmark” (if one exists) or below long term goal; significant improvements required or Green = Performance indicator has met or exceeded or is not statistically different than the performance target for the current reporting period improvement initiatives underway. • Aligned with organizational priorities/strategic plan, defined accreditation priority or recommendation, funding tied to initiative, aligned with government agenda Risk Rating Legend Priority 2 - Moderate priority: L = Low reputational, financial or operational risk • Current performance just below “benchmark” (if one exists) or below long term goal; room for improvement M = Medium reputational, financial or operational risk • Aligned with organizational priorities/strategic plan, defined accreditation priority or recommendation, funding tied to H = High reputational, financial or operational risk initiative, aligned with government agenda Priority 3 - Lower priority: • Current performance at/above” benchmark”, provincial rate or long term goal • Organizational priority Vision: To be recognized as Canada’s leader in providing the best healthcare for a global community. Mission: To provide an outstanding care experience that meets the unique needs of each and every patient. Values: I ntegrity, C ompassion, A ccountability, R espect, E xcellence Addendum 2
  • 4. The Scarborough Hospital Corporate Balanced Scorecard Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA) and Publicly Reported Patient Safety Indicators (PRPSI) Indicator QIP - Rate of Hospital Acquired C. difficile Associated Diarrhea Strategic Direction Our Patients Time Frame March 2011 Source Surveillance and Case Finding Performance Measurement Summary Definition 0.70 0.58, n=5 0.58, n=5 Overall Rate of hospital acquired C. difficile associated diarrhea. Rate is based on total number of inpatients/patients with confirmed infection per 1000 patient-days. 0.53, n=5 0.51, n=3 0.60 0.49, n=3 0.49, n=3 0.47, n=7 0.47, n=7 0.46, n=4 0.45, n=4 0.45, n=4 Significance 0.43, n=6 To track hospital acquired C. difficile rates in order to identify and implement 0.50 0.38, n=6 0.37, n=3 0.36, n=3 infection control measures to prevent nosocomial spread of C.difficile. While C. 0.35, n=5 0.34, n=5 0.34, n=2 0.33, n=2 difficile does not usually present a big problem for reasonably healthy adults, it can 0.32, n=5 be quite serious for those who are frail or have other health challenges. 0.40 0.26, n=4 0.26, n=2 C. difficile is communicable. It can live in the environment and on other surfaces. 0.25, n=2 0.24, n=2 0.23, n=2 0.22, n=3 Rigorous cleaning regimes, patient isolation and hand washing are some of the 0.22, n=3 0.22, n=3 0.20, n=3 strategies used to combat C. difficile. 0.30 0.17, n=1 0.16, n=1 0.15, n=1 0.15, n=1 0.15, n=2 Target 0.13, n=1 0.13, n=1 Ontario Average - 0.33, lower value is desired. CHART PLACEHOLDER 0.20 0.07, n=1 Risk Rating 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 n/a 0.10 Analysis - QIP use rate for January to December 2010. There have been a few months of Oct 10 Feb 10 Apr 10 May 10 Aug 10 Sep 10 Feb 11 Jun 10 Jul 10 Jan 10 Mar 10 Nov 10 Dec 10 Jan 11 Mar 11 increased cases of C. difficile at the General Campus since February 2010. Rates have begun to decline with increased monitoring and vigilance of infection control practices in the inpatient areas. The Birchmount Campus remains below the General Campus Birchmount Campus Ontario Average. TSH Ontario Average per 1,000 patient-days TSH Rolling 12-month Average QIP Reported Value=0.26 Action Plan SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound) Lead Date Initiated Current Status Indicator meeting or exceeding target, no action plan required n/a n/a n/a Page A1
  • 5. The Scarborough Hospital Corporate Balanced Scorecard Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA) and Publicly Reported Patient Safety Indicators (PRPSI) Indicator QIP - Rate of Central Line Infection (CLI) Strategic Direction Our Patients Time Frame Q4 2010/11 Source Surveillance and Case Finding Performance Measurement Summary Definition Overall rate of hospital acquired Central Line Infection. Rate is based on total 8.00 6.32, n=6 number of CLI incidents diagnosed after two days of Critical Care admission per 1000 patient days. 7.00 4.98, n=5 Significance 6.00 4.58, n=6 To track hospital acquired CLI rates in order to identify and implement necessary 3.90, n=6 prevention plans to reduce the risk of infection from spreading. 5.00 4.00 2.54, n=1 2.36, n=1 2.31, n=3 Target 2.21, n=2 2.06, n=3 Ontario Average - 0.79, lower value is desired. 1.87, n=1 3.00 CHART PLACEHOLDER 1.48, n=3 1.14, n=1 Risk Rating 2.00 0.75, n=1 0.69, n=1 Low - Controlling the rate of infection is very important to TSH. The increase in the rate of infection may cause some financial and reputational risk to the organization. 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 1.00 Analysis QIP use rate for January to December 2010. There has been a marked improvement to the number of CLI cases in 2010/11 at the General Campus. CLI 0.00 strategies to standardize processes across the campuses is showing improvements Q1 2009/10 Q2 2009/10 Q3 2009/10 Q4 2009/10 Q1 2010/11 Q2 2010/11 Q3 2010/11 Q4 2010/11 in the rates. There is lower rate of infection associated with PICC, therefore the use of PICC has been increased. General Campus Birchmount Campus TSH Ontario Average per 1,000 patient-days TSH Rolling 12-month Average QIP Reported Value=1.76 Action Plan SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound) Lead Date Initiated Current Status Monthly monitoring of insertions and maintenance Bundle which includes hand H. Clasky, D. Rose, P. Apr-10 Monthly audits hygiene, maximal barrier precautions, and chlorhexidine skin antisepsis and optimal Tamlin, R. Lovinsky, C. catheter side selection to adhere the compliance of 90% to decrease rate of CLI for Shelton the next quarter Expanded data collection to include the program that the hemodialysis patients are H. Clasky, R. Lovinsky, Mar-11 Data collection in progress coming from, type of line being used, and CLI reduction interventions such as the IPAC use of chlorhexidine dressing and bath to investigate higher rate of CLI in the hemodialysis population by Q2 of 2011/12 Page A2
  • 6. The Scarborough Hospital Corporate Balanced Scorecard Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA) and Publicly Reported Patient Safety Indicators (PRPSI) Indicator QIP - Rate of Ventilator Associated Pneumonia (VAP) Strategic Direction Our Patients Time Frame Q4 2010/11 Source Surveillance and Case Finding Performance Measurement Summary Definition Overall Rate of hospital acquired Ventilator Associated Pneumonia. Rate is based 7.0 on total number of VAP incidents diagnosed after two days of Critical Care admission per 1000 patient days. 6.0 4.56, n=2 Significance 5.0 To track hospital acquired VAP rates in order to identify and implement necessary prevention plans to reduce the risk of development of pneumonia in the ICU patient population. 4.0 2.47, n=2 Target 3.0 1.63, n=2 Ontario Average - 1.33, lower value is desired. 1.58, n=2 1.40, n=1 CHART PLACEHOLDER 1.14, n=1 0.90, n=1 2.0 0.76, n=1 Risk Rating n/a 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 1.0 Analysis QIP use rate for January to December 2010. There were zero VAP case 0.0 identified in the Q4. Currently meeting target. Q1 2009/10 Q2 2009/10 Q3 2009/10 Q4 2009/10 Q1 2010/11 Q2 2010/11 Q3 2010/11 Q4 2010/11 General Campus Birchmount Campus TSH Ontario Average per 1,000 patient-days TSH Rolling 12-month Average QIP Reported Value=1.22 Action Plan SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound) Lead Date Initiated Current Status Indicator meeting or exceeding target, no action plan required n/a n/a n/a Page A3
  • 7. The Scarborough Hospital Corporate Balanced Scorecard Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA) and Publicly Reported Patient Safety Indicators (PRPSI) Indicator QIP - Rate of hand hygiene compliance Strategic Direction Our Patients Time Frame Q4 2010/11 Source Surveillance and Case Finding Performance Measurement Summary Definition The single most common way of transferring health care-associated infections (HAIs) 140% in health care settings is on the hands of health care providers. Health care providers 100%, n=56 100%, n=56 100%, n=7 96%, n=392 96%, n=392 move from patient to patient and room to room while providing care and working in the 92%, n=1180 92%, n=1187 97%, n=58 96%, n=25 96%, n=25 96%, n=25 96%, n=25 120% 95%, n=57 93%, n=52 93%, n=52 93%, n=62 90%, n=301 90%, n=361 89%, n=412 patient environment. This movement provides many opportunities for the transmission 85%, n=1070 85%, n=1063 88%, n=354 87%, n=360 87%, n=360 90%, n=60 85%, n=391 84%, n=334 83%, n=330 88%, n=7 of organisms on hands that can cause infections. 81%, n=268 100% Significance Proper hand hygiene protects patients and providers and will reduce the spread of 80% infections and the associated treatment costs, reduce hospital lengths of stay and readmissions, reduce wait times, and prevent deaths. 60% Target. CHART PLACEHOLDER Ontario Target - 90% Before and 90% After, higher value is desired. 40% Risk Rating 20% 0%, n=0 0%, n=0 0%, n=0 0%, n=0 0%, n=0 0%, n=0 Low- Reputational, financial or operational risk. Analysis 0% QIP use rate for 2009/10, only for before patient contact. Due to the lack of hand Before After Before After Before After Before After Before After Before After hygiene auditors and the VRE issue, there were not enough audits done to report for Q3 at the General Campus. In Q4 IPAC trained unit based auditors to carryout the Q3 2009/10 Q4 2009/10 Q1 2010/11 Q2 2010/11 Q3 2010/11 Q4 2010/11 audits to meet mandatory reporting requirements. The results of the before compliance are below TSH target; however, well above the Ontario average of 72.17%. General Campus Birchmount Campus TSH Target QIP Reported Value=92.3% Action Plan SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound) Lead Date Initiated Current Status Development of a audit process to monitor unit based hand hygiene audits and IPAC Mar-11 In progress, on a monthly basis program overseen by IPAC and Decision Support. Monthly audit to observe number of times hand hygiene performed before patient contact. Page A4
  • 8. The Scarborough Hospital Corporate Balanced Scorecard Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA) and Publicly Reported Patient Safety Indicators (PRPSI) Indicator Rate of Hospital Acquired Methicillin Resistant Staphylococcus Aureus (MRSA) Bacteraemia Strategic Direction Our Patients Time Frame Q4 2010/11 Source Surveillance and Case Finding Performance Measurement Summary Definition 0.16 Overall Rate of hospital acquired Methicillin Resistant Staphylococcus Aureus (MRSA) bacteraemia. Rate is based on total number of inpatients/patients with 0.14 confirmed infection per 1000 patient-days. 0.12 Significance Higher MRSA colonization rates will lead to higher rates of blood stream infections 0.10 with MRSA. Tracking hospital acquired MRSA Bacteraemia rates helps to identify 0.06, n=1 the clinical significance of MRSA colonization. This will help identify a need for 0.08 further strategies to prevent nosocomial spread of MRSA. 0.04, n=1 0.04, n=1 0.04, n=1 Target 0.06 0.02, n=1 0.02, n=1 0.02, n=1 0.02, n=1 Ontario Average - 0.02, lower value is desired. 0.04 CHART PLACEHOLDER Risk Rating 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 n/a 0.02 0.00 Analysis Both General Campus and Birchmount Campus remains below the Ontario Average. General Campus Birchmount Campus TSH Ontario Average per 1,000 patient-days TSH Rolling 12-month Average Action Plan SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound) Lead Date Initiated Current Status Indicator meeting or exceeding target, no action plan required n/a n/a n/a Page A5
  • 9. The Scarborough Hospital Corporate Balanced Scorecard Quality Improvement Plan (QIP), Hospital Services Accountability Agreement (HSAA) and Publicly Reported Patient Safety Indicators (PRPSI) Indicator Rate of Hospital Acquired Vancomycin Resistant Enterococcus (VRE) Bacteraemia Strategic Direction Our Patients Time Frame Q4 2010/11 Source Surveillance and Case Finding Performance Measurement Summary Definition Overall Rate of hospital acquired Vancomycin Resistant Enterococcus (VRE) 0.012 bacteraemia. Rate is based on total number of inpatients/patients with confirmed infection per 1000 patient-days. 0.010 Significance To track hospital acquired VRE bacteraemia rates in order to identify and implement 0.008 necessary prevention plans to reduce the risk of infection from spreading. 0.006 Target 0.004 Ontario Average - 0.00, lower value is desired. CHART PLACEHOLDER 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 0.00, n=0 Risk Rating 0.002 n/a 0.000 Analysis There have been no reportable cases of VRE bacteraemia despite increased numbers of VRE colonized patients since April 2010. General Campus Birchmount Campus TSH Ontario Average per 1,000 patient-days TSH Rolling 12-month Average Action Plan SMART Initiative (Specific, Measureable, Attainable, Realistic, Time-Bound) Lead Date Initiated Current Status Indicator meeting or exceeding target, no action plan required n/a n/a n/a Page A6