1. Thandi Danielle Taylor
Seven years customer service based job positions. Highly motivated, able to work in high stress
environments, prioritize as well as increase pace when needed. Proficient in POS system and
Microsoft Office Suite Premium. Works well in a team setting. Excellent communication skills
with clientele, dependable and punctual.
Languages: Intermediate French and basic Spanish
University: The Art Institute of Washington-Dulles.
Bachelor of Fine Arts in Graphic and Web Design - March 2016.
At Work the National Conference Center Landsowne
Purple Tie by Ridgewell’s DC
Banquet Server: Responsible for accommodating all guests at a function while circulating the
room. Anticipating the needs of the guests, removing guest’s plates and cutlery and responding
politely to their requests are common required tasks.
Hilton Brand Hotels and Resorts (3 stars)
Front Desk Receptionist/ Reservation Specialist
Front Desk Agent: Welcome guest coming into the hotel. During the morning shift check out
guests, solve any payment issues that may arise. Prepare all guest cards for VIP guest as well as
other guests. Organize promotional coupons for the guests who would check in during the
afternoon. Provide information about the features and amenities that the hotel possesses as well
as dinner and breakfast times. Solve any guest issues that may arise. Process cash payments from
the suite shop that the guest may need during their stay.
Lansdowne on the Potomac (HOA) Home Owners Association
Front Desk Receptionist
Represent the club with a good business manner, while providing excellent guest services as well
as answer and assist with questions regarding club house operations. Accept settlement
documents/lease document, and register new members into the Open Track data base. Moreover
take client photo and issue them the card so that they may enjoy the facilities. Other office duties
include filling, faxing and data entry.
2. American Embassy Federal Government Employment
Coordinate with various office staff to perform the essential needs of the office. Serve as a liaison
between several offices to perform day to day administrative tasks, such as answering telephones,
following up with clientele and scheduled appointments while assisting through the use of a desk
top computer to prepare, transcribe documents for data entry.
Pei Wei Asian Diner
Accurately deliver all customer orders to the appropriate tables. Check the accuracy of the dishes.
Check food appearance, portion size and deliver food to the tables in a timely manner. Direct new
hires on the proper delivery of food items to the correct tables. Work opening and closing
procedures and maintain cleanliness of work stations though out the shift. While using a POS
system successfully and accurately take customer dine in orders as well as answering call in orders.
Anticipate the needs of customers in order to help them choose the appropriate dish. Able to speak
clearly with customers in order to help them understand menu options. Listen and follow up with
customers, in order to ensure customer satisfaction. In contrast work with manager to solve any
customer issues. Provides job training to new hires. Teaches essential job functions of a server and