There are many different supporting strategies for JDE. From global companies that are continuing to roll out JDE and other functionality to small companies with only a few users, they all have different support needs. A majority of the time those needs fluctuate based on their business requirements. Learn how three companies are supporting JDE in this presentation from an open round table forum that took place at COLLABORATE17.

1. Session ID:
Prepared by:
Supporting JDE – Round Table
Batesville Casket
Maclean Fogg
Worthington Industries
104610
Jason, Jeff, Brian, Justin

2. Jason Batte
Vice President –
Technology
Jeff Lewis
Sr Manager -
ERP & Integrations
Brian Whiting
Director -
Business Systems
Justin Skaggs
Delivery Lead – JDE
Systems
Today’s Speakers

3. Supporting JDE – Topics and Questions
• How do you get the business involved in leading JDE?
• How do you prioritize projects?
• How are you able to support this projects and keep the day to day
operations going?
• What type of needs/wants is the business asking for?
• How can you keep as much functionality in JDE Vs other Third Party
or best of breed?
• What is your plan to stay current with JDE?
• Does a JDE Steering Committee make sense to drive direction of
JDE?

4. 1994
2017
23 years

5. Applications and Licensing Reseller
Implementation and Upgrade Services Provider
Managed Service Provider

6. • 165 Employees vs. Subcontractors
• Less than 10% of revenue from subs in
2016
• Employee model provides better, more
consistent results
• Culture of teamwork fosters more
reference-able projects
• Everyone on the same page, pulling for
your success
Cincinnati

7. Upgrade Experience

8. Business Vs IT Or Business POWERED by IT
•Top 5 Issues of Business and IT Working Together
– Communication
– Respect
– Process Ownership
– Balance of Control
– Commitment

9. About Batesville
• Headquartered in Batesville, Indiana
• Established in 1884
• Industry leader in North American funeral products for burial solutions, cremation options, memorial
keepsakes, technology solutions, and business solutions
• Our mission: Helping families honor the lives of those they love®
• Focus on delivering manufacturing excellence, product
innovation, superior customer service, and reliable delivery
• 100 manufacturing and distribution facilities located across the
United States, Canada, and Puerto Rico
• Subsidiary of Hillenbrand, Inc., a global diversified industrial
company with multiple market-leading brands that serve a wide
variety of industries

10. History of JD Edwards at Batesville
• Implemented JDE XE in 2000
• Upgraded XE to 8.10 in 2006
• Upgraded 8.10 to 9.0 in 2010
• Upgraded 9.0 to 9.2 in November 2016
• Modules include:
– Financial Management- Accounts Payable, Accounts Receivable, Fixed Assets, General Ledger
– Asset Lifecycle Management- Capital Asset Management, Equipment Cost Analysis, Condition-based
Maintenance
– Order Management- Sales Order Management, Inventory Management, Configurator, Advanced Pricing
– Procurement & Manufacturing Management- Procurement, Work Orders, Product Data Management,
Configurator, Material Planning
• Major Integrations include:
-DSI -Oracle Hyperion Planning -Transform
-Oracle Sales Cloud -ERP2WEB -Kronos
-Ortec Delivery Routing -XRS Telematics -Vertex
-Mobile Applications -Archivist

11. JDE Support Infrastructure
ERP & Integrations
Manager
Operations
Application Support
Analysts (3)
Logistics Application
Support Analysts (2)
Marketing
Application Support
Analysts (2)
Finance/Sales/HR
Application Support
Analysts (3)
CNC (1) DBA (1)
Batesville JDE Application
IT Support
Hillenbrand Technical JDE Support
• Business Analysts
• Developers
Information Technology
Core Business Partners
Operations Logistics Marketing Finance Sales Human Resources
Plant Managers,
Liaisons, and
Controllers (~10)
RDC Managers, CSC
Managers, and
Super Users (~45)
Directors,
Managers, and
Analysts (~5)
Directors,
Managers, and
Analysts (~20)
Managers and
Analysts (~3)
Directors,
Managers, and
Analysts (~7)
**Concurrent JDE Users: 300

12. About Maclean Fogg
• Headquartered in Mundelein, Illinois
• Incorporated in 1925
• “Help the industry, and we will help ourselves. Solve the customer’s
problems, at a fair price, and on time”
• Two Primary Business Units
– MacLean Power Systems
• Nine North American Facilities
• Providing products across the power distribution, utility, hardware and telecommunication markets
– MacLean-Fogg Component Solutions
• Thirteen domestic manufacturing facilities
• Providing solutions to the automotive, industrial, heavy truck and other markets.

13. History of JDE at Maclean Fogg
• Began Phased Rollout in 2013
– Eight Facilities live by end of April 2017
– Includes all order to cash and procure to pay processes
• Moved to One World and Windows Environment in 2000
• Interfaces/Touchpoints include:
– Oracle HFM
– RFSmart
– Integrated EDI
• Upgraded to 9.2 from 9.1 beginning Q2 2016
• Live at all domestic locations by 2020

14. JDE Support Infrastructure
• Internal Team
– Business – Power user focus
• Train the trainer during project
• Leverage 3rd party self-service reporting at the site
• Heavily document processes, decisions and work-arounds
– IT Team – Shared with Implementation, for now.
• 2 Developers, 1 Full-time CNC (backed by Terillium on-call CNC)
• Project Manager
• 1 Dedicated BA (in Training)
• Project BA team supports as needed
– 2 Distribution (Sales Order, Warehouse, EDI)
– 2 Manufacturing / Planning / Procurement
– 1 Finance
– 1 RFSmart / Data Collection Technical
– 1 Engineer / Shop Floor Transactions / Report Writer

15. About Worthington Industries
Worthington Industries is a
market leader in value-added
steel processing, pressure
cylinders, and heavy
equipment manufacturing.

16. About Worthington Industries
• Headquartered in Columbus, OH
• 83 Facilities
• 11 Countries
• 10,000 Employees
Global Support Required

17. History of JDE Worthington
• JDE Users since 1999
– Finance
– Expense Management
– Purchasing
– Manufacturing
• Engineer To Order
• Make To Stock
– Distribution
– Inventory
– Advanced Warehouse
– JDE Deployed to 15 Facilities
– Currently Rolling Out Poland
Cylinders Division Acquisitions Supported by JDE

18. JDE Support Infrastructure
IT (FTE)
• 6 BAs
• 1 Developer
• 1 CNC / DBA
• 1 Delivery Lead
/ PM
• Help Desk
IT (External)
• Managed
Services (CNC)
• 2 BAs
• 1 Offshore Dev
• Project
resources as
needed
Business
• Super User
Group
• At least 1 user
from each plant
+ Corporate
functions

19. Supporting JDE – Topics and Questions
• How do you get the business involved in leading JDE?
• How do you prioritize projects?
• How are you able to support this projects and keep the day to day
operations going?
• What type of needs/wants is the business asking for?
• How can you keep as much functionality in JDE Vs other Third Party or best
of breed?
• What is your plan to stay current with JDE?
• Does a JDE Steering Committee make sense to drive direction of JDE?

20. Contact us: weknowjde@terillium.com
Questions?