1. TERESA ESTRADA-BRISEŇO
2215 Bryan Street Sioux City, IA 51109 │W: 712-274-1500 │C: 712-444-0506 │ email to testradabriseno@gmail.com
OBJECTIVE
To obtain a position in the field of business, accounting, or helpline that will utilize
my solid experience and academic background, along with my interpersonal,
organizational, and increasing bilingual communication skills; as well as, my
professional code skills in management, customer service, teller, receptionist, and
personal assistant.
CORE COMPETENCIES
Problem Solving – Resolve requests Team Player – Enjoy sharing knowledge
in a methodical manner independently and encouraging development of
and with internal and external business others to achieve specific teamgoals.
guidelines in order to find appropriate
solutions.
ACCOMPLISHMENTS
Communication – Bilingual Spanish/English speaker, able to translate and interpret
in a professional area. Deal with internal and external customersat all levels via
telephone and email, to ensure successful communication via activelistening and
probing questions.
Systems knowledge - Prepare and analyze reporting data for management
accurately and to timescales.
EXPERIENCE
04/2015 current Customer Service Representative
I do provide superior customer service to customers by greeting customers,
processing customer loan applications, answering customer inquiries
regarding loan and product offerings, promote product offerings to
customers, assist in the daily upkeep up of store premises and opening and
closing of the store.
11/2014 to 06/2015 AmeriCorps Volunteer Coordinator
Work along with other partner families, in the process to reach their sweat
equity hours to qualify for a safe place to live, that they can call home.
Coordinate meetings, and different activities with the families and board
members to achieve goals connected with the mission of Siouxland Habitat
for Humanity.
09/2014 to 01/2015 Assistant Administrative-Collector
Yes communities Siouxland Estates
Customer service mainly activities such as cordially, promptly by using soft
skills such as communication, interpretation for Spanish speaker residents, and
organizational skills. One of my biggest goals in Siouxland Estates was to
target collections average up to 99% by the 20th each month.
03/2014 to 07/2015 Cashier
Wendy’s Restaurant
Greeting customers, input orders, and supervises lobby area
primarily. This is my recent part time job (18-30 hours a week).

2. 01/2013 to 07/2014 Front Desk- Siouxland States (subcontractor)
Aventure Staffing- Sioux City, IA
On call job. - For certain periods at different companies of Siouxland.
08/2012 to 11/2012 Teacher Assistant
Siouxland Community Action- Sioux City, IA
This was a temporal position where I was supporting and assisting the
classroom teacher with children between 2 to 5 years old. Teaching activities
were such as; daily boundaries, early literacy, math, and others areas. As well
as another clerical activities: reporting observations from these students to
records of the center and to the parents or tutors in conferences.
08/2008 to 04/2010 Certified Nursing Assistant
Regency Square Care Center – South Sioux City, NE
Cared and closely observed the health of patients, helped in daily activities,
such as personal hygiene, fed patients, and reported to the nurse on duty as
to any change or decrease in the patients' health.
08/2007 to 05/2008 Bilingual Aide Center
Golden Hills Community Action Head Start – South Sioux City, NE
Helped the teacher with the learning center activities, translated, interpreted,
cared for and supported the young students during the class.
12/1999 to 04/2004 Secretary- Receptionist
Mobil Oil Company – México, Guadalajara, JAL
Answered phone calls and emails, received visitors, orders, and requests,
and updated paperwork such as inventories, payrolls, and ledgers.
01/1996 to 12/2000 Manager
Gigante – México, Guadalajara JAL
Supervised and managed personnel staff, merchandised (inventories), hit
targets and implemented strategies to improve sales, took care of customer
service including handling queries, complaints, recruited, and trained new
staff.
05/1990 to 11/1995 Cashier
Cafetería Bernadette – México, Guadalajara, JAL
Received payment by cash, check, credit cards, vouchers, or automatic
debits. Established or identified prices of goods, services or admission, and
tabulated bills using calculator or cash register.
Posted charges against guests’ or patients’ accounts; merchandised and
supervised two shifts of employees.
EDUCATION
2017 Bachelor of Science to be confirm: Accounting
Wayne State College– South Sioux City, NE, U S
2012 Certification SilverLevel: National Career Readiness (updated on 7/16/2014)
Workforce – Sioux City, IA, U S
2012 Diploma with honors: Basic Interpretation Spanish-English Course
Mercy – Sioux City, IA, U S
2012 Associate of Arts: Accounting
Northeast Community College Center – South Sioux City, NE, U S
1995 High School Diploma: Administration
University of Guadalajara – Guadalajara, Jalisco, Mexico
References as request