More Related Content Similar to Telework: Overcoming the Obstacles (20) More from Global Workplace Analytics (16) Telework: Overcoming the Obstacles1. Telework: Overcoming the Obstacles
Seizing the Opportunity
Kate Lister, Telework Research Network
Kate North, e-Work.com
© 2011 Telework Research Network & e-Work.com—All Rights Reserved
2. We’re Here to Help
Kate Lister
§ Kate@TeleworkResearchNetwork.com
§ 760-703-0377 (Left Coast Time)
§ www.TeleworkResearchNetwork.com
§ Telework Savings Assessments / Management Case
Kate North
§ Kate.North@e-Work.com
§ 512-750-3347 (Mountain Time)
§ www.e-Work.com
§ Telework Training for Employees, Managers
© 2011 Telework Research Network Total Rewards Conference & Exhibition
2010 & e-Work.com—All Rights Reserved
2011
3. About Kate Lister
n President of the Telework Research Network
n 500+ Studies / Interviews
n Used by 100’s Companies
n Cited in Harvard Business Review, Wall Street Journal,
Washington Post, etc.
n Co-Author of
n Telecommuting Benefits: The Bottom Line
n US, UK, Canada
n Results Based Management: The Key to Unlocking and
Increasing Productivity
n The State of Telework in the U.S.
n Undress For Success: The Naked Truth About Making Money at
Home (Wiley, 2009). Forward by Jack Nilles.
2010 Total Rewards Conference & Exhibition
© 2011 Telework Research Network—All Rights Reserved
4. Telework Savings Calculator™
n Company
n Real
Estate,
Absenteeism,
Turnover,
Produc7vity
n Employee
n Gas,
auto,
food,
parking,
tolls,
clothing,
daycare
n Community
n Oil,
greenhouse
gases,
traffic,
highway
maintenance
2010 Total Rewards Conference & Exhibition
© 2011 Telework Research Network—All Rights Reserved
5. About Kate North
n Vice President Global Development at e-Work.com
“teaching
skills
for
a
new
way
of
working”
n 25+ years
n Workplace Design
n Workplace Strategy & Research
n Workplace Change Management
2011
2010 Total Rewards Conference & Exhibition
6. Work Practice + Work Place + Work Process
Industry leaders dedicated to
developing and deploying highly interactive,
web-based training for the
virtual and physical workplace
2011 ©Total Rewards Conference & Exhibition
2010 2011 e-Work.com—All Rights Reserved
Total Rewards Conference & Exhibition
7. Let’s Define…
§ Distributed Work
Work spread among distributed people and/or teams, in multiple locations
§ Mobile Work
People consistently doing their work in multiple spaces and places
§ Telework
Work completed at a fixed non-company location (home office or
customer site)
© 2011 e-Work.com—All Rights Reserved
8. The World of Work has Changed
Source:
CoreNet
Global,
MicrosoI
Workplace
Survey
2009
9. They’ve Already Left the Building
§ DEGW’s survey of 60,000 worldwide workers shows
knowledge workers are not at their desk 65% of the
time.
§ Our research based on Census data shows that 2.9
million employees work at home almost every day.
§ WorldatWork finds that 17 million WAH at least once
a month
© 2011 Telework Research2010 Total&Rewards Conference & Exhibition
2011
Network e-Work.com—All Rights Reserved
10. The
On the go Home
Many
Places Backyards
of
Lounges Neighborhoods
Work
Project rooms Quiet zones Huddle rooms
Source:
CoreNet
Global
,
Workplace
Community
-‐
2007
Mobility
study
© 2011 Telework Research Network & e-Work.com—All Rights& Exhibition
2011 Total Rewards Conference Reserved
11. Employees Overboard
Infographics
by
CitrixOnline
-‐
GoToMee7ng
© 2011 Telework Research Network—All Rights& Exhibition
2011
2010 Total Rewards Conference Reserved
12. This
is not
your
father’s
Photo
Credit:
Ed
Yourdon
(Flickr
CC
License)
workforce
© 2011 Telework Research Network—All Rights& Exhibition
2010 Total Rewards Conference Reserved
13. Here’s Our List of Demands . . .
You Have Until 5PM
Infographics
by
CitrixOnline
-‐
GoToMee7ng
© 2011 Telework Research Network—All Rights& Exhibition
2011
2010 Total Rewards Conference Reserved
14. Benefits
Employer
Quantitative
Employee
Qualitative
Community
Source:
Telework
Research
Network
2010 Total Rewards Conference & Exhibition
© 2011 Telework Research Network —All Rights Reserved
2011 Total Rewards Conference & Exhibition
15. Benefits: Employer
n Productivity
n Real Estate
n Absenteeism
n Turnover
Source:
Telework
Research
Network
2010 Total Rewards Conference & Exhibition
© 2011 Telework Research Network —All Rights Reserved
2011 Total Rewards Conference & Exhibition
16. Benefits: Employer
n Productivity
• 25% = $9k pp Tell
‘em
what
they
n Real Estate won
Jane
.
.
.
• 20% = $3k pp
Absenteeism
n
$13,500
• 25% = $1k pp per
half
7me
n Turnover teleworker
per
year
• 10% = .5k pp
Source:
Telework
Research
Network
2010 Total Rewards Conference & Exhibition
© 2011 Telework Research Network —All Rights Reserved
2011 Total Rewards Conference & Exhibition
17. Benefits: Employee
n Employee
n $2k to $7k
n 2-3 weeks
n Sanity
Source:
Telework
Research
Network
2010 Total Rewards Conference & Exhibition
© 2011 Telework Research Network —All Rights Reserved
2011 Total Rewards Conference & Exhibition
18. Benefits: Community
n Oil
n Greenhouse gases
n Road wear and tear
n Traffic congestion
Source:
Telework
Research
Network
2010 Total Rewards Conference & Exhibition
© 2011 Telework Research Network —All Rights Reserved
2011 Total Rewards Conference & Exhibition
19. Measures of Success
ê
30%:
Space
ê
62%:
Space
é
40%:
U7liza7on
é
30%:
More
people,
same
space
é 30%
Sales
é 88%
Turnover
ê
90%
Customer
complaints
ê
30%:
Non
RE
costs
é
35%:
Produc7vity
© 2011 Telework Research Network & e-Work.com—All Rights Reserved
23. The Cost of Ad Hoc
■ Real estate savings won’t be achieved
■ Productivity, engagement, turnover, absenteeism
benefits won’t be realized
■ Managers lose control
■ Co-worker jealousy
■ Conflicts / Loss of Trust
■ Technology problems
■ Legal exposure
© 2011 Telework Research2010 Total&Rewards Conference & Exhibition
2011
Network e-Work.com—All Rights Reserved
24. A Strategic Approach
If you don’t know where you’re
going, you’ll probably end up
somewhere else.
David Campbell, book title
© 2011 Telework Research Network & e-Work.com—All Rights& Exhibition
2010 Total Rewards Conference Reserved
25. Ingredients for Success
© 2011 Telework Research Network & e-Work.com—All Rights& Exhibition
2010 Total Rewards Conference Reserved
26. Creating a Telework Program
The Process
1. Evaluate the Current Situation
2. Set a Clear Vision for the Future
3. Plan and Develop the Program
4. Prepare the Workplace & Workforce
5. Measure Results & Make Adjustments
© 2011 Telework Research Network & e-Work.com—All Rights& Exhibition
2010 Total Rewards Conference Reserved
27. n Cultural
The
n Managerial
Obstacles
Opportunities n Employee
n Technology
n Financial
n Legal / Administrative
© 2011 Telework Research2011 Total&Rewards Conference & Exhibition
Network e-Work.com—All Rights Reserved
28. Change Management
© 2011 Telework Research Network & e-Work.com—All Rights& Exhibition
2010 Total Rewards Conference Reserved
30. An Integrated Approach
HR
Real
Estate
Marke1ng
Technology
Sustainability
Finance
2011
2010 Total Rewards Conference & Exhibition
© 2011 e-Work.com—All Rights Reserved
31. What impact will mobility have?
Employees:
§ Greater levels of flexibility and choice J
§ Greater accountability
Managers:
§ Ability to attract and manage talent and assemble
the right people at the right time . . . Anywhere
§ “Work” and the teams will be more distributed
© 2011 Telework Research2010 Total&Rewards Conference & Exhibition
2011
Network e-Work.com—All Rights Reserved
32. To
leverage
the
benefits
of
telework
to
the
organiza7on,
it
will…
require a new way
of working
2010 Total Rewards Conference & Exhibition
© 2011 e-Work.com—All Rights Reserved
33. The Change Process
The New Beginning
Individuals experience
The new sense of energy and
Neutral purpose
Zone
“Limbo Land” Old way is gone and new way
just not comfortable yet
Ending, Losing, Letting Go
All transition begins with an ending
Source:
by
Jones
Lang
LaSalle
-‐
Adapted
from:
William
Bridges’
“Managing
Transi1ons”
35
2010 Total Rewards Conference & Exhibition
© 2011 e-Work.com—All Rights Reserved
34. Management
Obstacles § Trust § Esprit de
§ Control corps
§ Jealousy § Energy in the
room
§ Advancement
§ Fiefdom
§ Grooming
§ Change
© 2011 Telework Research2011 Total&Rewards Conference & Exhibition
Network e-Work.com—All Rights Reserved
35. Pole Poll
What do you believe is the greatest single barrier and
challenge for an organization to successfully telework?
© 2011 Telework Research2010 Total&Rewards Conference & Exhibition
2011
Network e-Work.com—All Rights Reserved
36. Manager Resistance!
■ Can’t imagine a future state
■ Requires new skills
■ Fear of change
“How do I manage a team I can’t see?”
2011
2010 Total Rewards Conference & Exhibition
© 2011 Telework Research Network & e-Work.com—All Rights Reserved
37.
Management Skills Needed
. . . Formalizing the Informal
u Make the Invisible Visible
u Cultivate relationships
u Focus On Outcomes
u Develop Employees
© 2011 Telework Research Network & e-Work.com—All Rights Reserved
41. Training Works!
Established Flexibility Culture and Manager Training
Source:
2011
Flexibility
Survey,
WorldatWork
“Training plays a critical role in employee morale and
productivity” Kelton Research
© 2011 Telework Research2010 Total&Rewards Conference & Exhibition
2011
Network e-Work.com—All Rights Reserved
42. Another Pole Poll
How
many
of
your
organiza7ons
currently
offer
training
on
how
to
lead
a
distributed
team?
© 2011 e-Work.com—All Rights Reserved
43. Engage Managers 1st
© 2011 e-Work.com—All Rights Reserved
2011
2010 Total Rewards Conference & Exhibition
44. How do I know they’re working?
© 2011 Telework Research2010 Total&Rewards Conference & Exhibition
2011
Network e-Work.com—All Rights Reserved
48. Social Contracts
Team Agreements & Protocols
.
© 2011 e-Work.com—All Rights Reserved
49. § Desire
§ Discipline
Employee
Obstacles § Loneliness
§ Co-Worker Jealousy
§ Career Worries
§ Overworking
© 2011 Telework Research2011 Total&Rewards Conference & Exhibition
Network e-Work.com—All Rights Reserved
50. Employee Key Traits
§ Self-directed & Self-disciplined
§ Good communications skills
§ Established network
§ Tech-savvy
§ Confident
© 2011 Telework Research Network & e-Work.com—All Rights& Exhibition
2011
2010 Total Rewards Conference Reserved
53. Manage Relationships
.
© 2011 e-Work.com—All Rights Reserved
2011
2010 Total Rewards Conference & Exhibition
56. n Selection / Cost
Technology
Obstacles n Security
© 2011 Telework Research2011 Total&Rewards Conference & Exhibition
Network e-Work.com—All Rights Reserved
57. Technology: Selection
§ Laptop
§ Video/teleconferencing
§ Peripherals
(printer,
fax,
copier)
§ Help
desk,
soIware
updates
§ Webcam
§ Email
sync,
remote
access
§ Thumb
drive
§ Enterprise
access
§ Network
interface
§ Instant
messaging
§ Mobile
phone/PDA
§ Document
sharing/collabora7on
§ Security
(firewall,
authen7ca7on,
§ Training
virus
protec7on)
§ Backup
solu7on
© 2011 Telework Research Network & e-Work.com—All Rights& Exhibition
2011
2010 Total Rewards Conference Reserved
59. Technology & Productivity
Information Security Best Practices
Tools and Equipment
Productivity
Support
© 2011 e-Work.com—All Rights Reserved
2010 Total Rewards Conference & Exhibition
60. Cost
Obstacles n Technology
n Training
n Real Estate Changes
© 2011 Telework Research2011 Total&Rewards Conference & Exhibition
Network e-Work.com—All Rights Reserved
61. It’s the bottom line that counts
§ GSA
§ OMB
§ Industry
© 2011 e-Work.com—All Rights Reserved
2011
2010 Total Rewards Conference & Exhibition
62. Legal &
Administrative § Telework Agreements
Obstacles
§ OSHA, FLSA, WC
§ Union Issues
§ State / Local Taxes
§ State Licensing
© 2011 Telework Research2011 Total&Rewards Conference & Exhibition
Network e-Work.com—All Rights Reserved
63. Action Steps?
Calculate the impact
• What would it mean to your employees?
• What would it mean to your bottom-line?
• What would it mean to your community?
Assess readiness
• Is your organization ready for change?
• Does it need to improve?
• How does this link to strategic goals?
Talk to people
• Inside your company
• Outside your company
• Consultants
Source:
CoreNet
Global
,
Workplace
Community
-‐
2007
Mobility
study
64. We’re Here to Help
Kate Lister
§ Kate@TeleworkResearchNetwork.com
§ 760-703-0377 (Left Coast Time)
§ www.TeleworkResearchNetwork.com
§ Telework Savings Assessments / Management Case
Kate North
§ Kate.North@e-Work.com
§ 512-750-3347 (Mountain Time)
§ www.e-Work.com
§ Telework Training for Employees, Managers
© 2011 Telework Research Network Total Rewards Conference & Exhibition
2010 & e-Work.com—All Rights Reserved
2011