The document summarizes a presentation titled "Measurement and Metrics for Test Managers" given by Rick Craig of Software Quality Engineering. The presentation covered various metrics that can be collected and analyzed by test managers such as defect density, defect arrival rates, and customer satisfaction surveys. It discussed challenges with metrics including obtaining buy-in from teams and potential biases in how metrics are designed and collected.
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Measurement and Metrics for Test Managers
1. MI
AM Tutorial
9/30/2013 8:30:00 AM
"Measurement and Metrics for
Test Managers"
Presented by:
Rick Craig
Software Quality Engineering
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073
888-268-8770 ∙ 904-278-0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com
2. Rick Craig
Software Quality Engineering
A consultant, lecturer, author, and test manager, Rick Craig has led numerous teams of testers
on both large and small projects. In his twenty-five years of consulting worldwide, Rick has
advised and supported a diverse group of organizations on many testing and test management
issues. From large insurance providers and telecommunications companies to smaller software
services companies, he has mentored senior software managers and helped test teams
improve their effectiveness.