TechM GIS Utilities Brochure GIS Service Offering for Utilities GIS Case Studies for Utilities

1. Connect to the
world around you
GIS for Utilities
A map was once a simple piece of paper.
Its information was limited by time and
scale. With the proliferation of various
technologies that we live with today, things
have changed. A map is now a living
document. And as the world changes, your
maps adapt. Global trends like
smartphones, context- and location-based
search, climate change, and such
advancements have brought GIS to the
cross-roads of various technology lanes.
And this is only the tip of the iceberg.
Experts say that 70-80 per cent of all
forms of data/information in this world
possess some geographical reference and
GIS becomes immediately relevant here.
Matured IT standards have expanded the
scope of GIS across many applications.
The global GIS engineering applications
market will see double digit growth till
2016, as per the Geospatial Today
magazine. Our GIS practice combines the
power of GIS technology with extensive
domain knowledge to develop powerful
spatial technology solutions. At our GIS
group, we are constantly striving to
provide innovative solutions that solve your
problems by leveraging our multiple years
of GIS, IT and vertical play. Be it the
operational improvement of public utilities,
network planning, logistics optimization or
vehicle telematics applications, we pride
ourselves on having worked with some of
the world's best organizations and
governments. For example, the world's
second biggest Municipal Corporation and
India's largest corporate group have been
our clients.
Welcome to
the GIS world of Tech Mahindra!
Connect to the world around you

2. GISService OfferingsforUtilities
Public utilities face the unique challenge of constantly upgrading and maintaining their vast
infrastructure. While new customers have to be added, the management and upkeep of their
assets coupled with efficiency improvement and better customer service has always been a
challenging task. We offer utilities a wide range of GIS based services that include consulting,
pilot projects, database design and development, application design and development,
enterprisesystemsintegration,InternetandMobileGISimplementation.
Solutions
Public utilities face the unique challenge of
constantly upgrading and maintaining their
vast infrastructure. While new customers
have to be added, the management and
upkeep of their assets coupled with
efficiency improvement and better
customer service has always been a
challenging task. We offer utilities a wide
range of GIS based services that include
consulting, pilot projects, database design
and development, application design and
development, enterprise systems
integration, Internet and Mobile GIS
implementation.
GISTools
• Networktracingtool
• Analysistool
• Audit andevent history
• Data editing and CAD tools for mapping,
designing,andnetworkupdates
• Query, reporting, thematic mapping,
printingandplottingtools
QA/QCtools
• Document linkstoobjects
• Map navigationtools
• Business rule manager to manage data-
basetriggers
• Annotationmanagementtools
• Importingandexportingnetworkdata
• Workordermanagement
• Version management and conflict
resolutiontools
• Consulting and re-assessing legacy GIS systems and providing recommendations for a
unified GIS system through desktop, web and mobile
• Integration of GIS systems with other enterprise systems and providing solutions for
applications working off a single data source
• Mobile field inspection systems using rich and focused functionality for field equipment
inspections, record-keeping and tracking
• GIS based applications that can:
o Map sewer cleaning to log cleaning data and identify hot spots to
optimize cleaning routes for maximum efficiency
o Reduce response time using predictive analytics through outage management
and work order management solutions
o Improve customer service through better response management
to leaks, breakages etc.
Electrical
Utility
Gas
Utility
Water
Utility
Network Management
Geospatial Analysis
Design Manager
Work Order Manager
Web Application
Data Source and Maps
Google Maps, Bing Maps, Oracle Spatial, Land
base, PGDB, CAD, etc
Enterprise System
ERP, SAP, SCADA etc
Mobile Application
Integration
Why Us?
We have over 13 years of experience in
offering innovative GIS based solutions to
customers around the globe. We have:
• Executed 50+ projects
• Over 900 person-years of experience in
GIS
• 50+ application consultants
• 500+ associates working on Spatial
Data Management (SDM)
• Expertise across domains like Utilities,
Energy, Telecom, Government,
Transportation and Healthcare
• Significant experience across
consulting, project management,
application development,
implementation and training, testing,
maintenance and support, SDM and
system upgrades
• Expertise in GIS technologies such as
ESRI, GE Smallworld, Autodesk and
OpenGIS
• Alliances with leaders in GIS such as
Autodesk, ESRI and GE Smallworld
• A team that has been involved in the
product development of Smallworld
since its inception
We follow a technology driven, service led approach to solution delivery. We follow well
defined processes and deliver best-in-class solutions. Over the years, we have developed,
tested and implemented a variety of pre-built and reusable solutions that can offer
significant productivity improvements and reduce cost.
We are committed to:
• Delivering the highest quality standards
• Reducing cycle times
• Implementing cost effective solutions

3. Case Studies
Case Study 1: PUB, Singapore
Brief: Real time data integration with GIS
PUB is Singapore's national water agency. PUB is responsible for the collection, production,
distribution and reclamation of water in Singapore. PUB collects rainwater from canals,
rivers and streams in 17 reservoirs across the country. All reservoirs are linked to enable
pumping water from one reservoir to another. The water is then piped to waterworks for
treatment before being distributed to citizens around the country. Used water is then
collected through an extensive sewerage system and treated at water reclamation plants.
PUB required the ability to monitor water levels in real time. They also required a web
application that citizens could use to monitor water levels.
We designed and implemented a comprehensive GIS based solution for PUB:
• Developed a GIS based dashboard using ESRI ArcGIS
• Integrated real time data captured from water level sensors throughout the country
• Integrated with OneMap GIS platform for base map visualization instead of Google Maps
• Integrated the GIS system to a messaging system for generating alerts
• The application included an archive feature where citizens could see
a history of recorded events
We used the following tools for the project:
• OneMap GIS platform
• ArcGIS
Integrated camera feed
to the application
Real time data availability
to both officials and
citizens
Automatic alert
generation when water
reaches threshold levels
Reduced time to take
effective decisions during
flash floods
Highlights
Case Study 2: San Diego Water Department, USA
Brief: SPLASH upgrade
The San Diego Water Department serves more than 1.3 million people over more than
200 square miles of developed land. In addition to three water treatment plants, San Diego
maintains and operates more than 3,302 miles of water lines, 49 water pump plants, 90+
pressure zones, and more than 200 million gallons of potable water storage capacity in 32
standpipes, elevated tanks and reservoirs.
GE had deployed SPLASH, a Smallworld GIS based application, at the San Diego Water
Department, USA. The primary requirements for GE from us were:
• Study and understand SPLASH 4.0 and SPLASH 4.1
• Test the application
• Configure the application
• Prepare user manuals
Our consultant worked with a GE consultant at the client location to test the application.
Following three rounds of testing, the service was extended by another four weeks, over
the initial three weeks. During the testing, we identified 86 defects, including several core
defects. All defects were logged and they assisted developers in identifying and resolving
problems in the application, ensuring that the final delivery was bug free. We also prepared
30 user manuals that were delivered to the customer on time.
We used the following tools:
• Smallworld 4.0 and 4.1
• VSS
Highlights
SPLASH stores and allows
administrators to see
facts, figures and graphical
information about water,
reclaimed water and
wastewater facilities for
the city of San Diego
Tested and identified 86
defects
Prepared 30 user manuals
for the application

4. Case Study 3: Indraprastha Gas
Brief: Smallworld implementation
Indraprastha Gas was set up in 1998 to manage the Delhi City Gas Distribution Project.
Initially, the company was formed to lay the network for the distribution of natural gas in
the National Capital Territory of New Delhi to consumers in the domestic, transport and
commercial sectors. The company primarily caters to the transport sector that uses
Compressed Natural Gas (CNG), the domestic and commercial sectors that use Piped
Natural Gas (PNG) and the industrial sector that uses R-LNG. Indraprastha Gas required a
GIS based asset and network management solution that was capable of delivering multiple
benefits.
The primary requirements for the customer were that the GIS solution must:
• Help manage assets effectively
• Optimize network design
• Strengthen marketing efforts
• Improve customer service
• Build new efficiencies into the workflow
Our team implemented a client-server and Internet based GIS solution for the customer.
The solution features a flezxible and scalable open architecture. We created the data
model for the solution and captured and migrated the land base and gas network data into
Smallworld. Additionally, the solution was integrated with SynerGEE Gas for network
analysis, which allowed data queries from the Internet to prepare charts, graphs and
SynerGEE interexchange. Several existing AutoCAD files were also migrated to Smallworld
as part of the implementation.
We used the following tools:
• Smallworld
• SynerGEE Gas
• SIAS
• Magik
Highlights
Efficiently analyze and
manage network assets
Improved data maintenance
Improved platform for all
other enterprise wide
applications
Simplest way to locate
network objects along with
spatial information
Spatial info used to
strengthen marketing
efforts in untapped
neighborhoods
About Tech Mahindra
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions,
enabling Enterprises, Associates and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49
countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms
and reusable assets connect across a number of technologies to derive tangible business value.
We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates
in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and
vacation ownership.
Connect with us at |www.techmahindra.com connect@techmahindra.com