1 ©McGraw-Hill Education. All rights reserved. Authorized only for instructor use in the classroom. No reproduction or further distribution permitted without the prior written consent of McGraw-Hill Education. Chapter One: Introduction to the Field of Organizational Behaviour ©McGraw-Hill Education. Shopify Ottawa-based Shopify is a rapidly growing technology success story due to its focus on teamwork, employee motivation, organizational culture, and other effective organizational behaviour practices. © Shopify ©McGraw-Hill Education. Organizational Behaviour and Organizations © Shopify Organizational behaviour • Studies what people think, feel, and do in and around organizations Organizations • Groups of people who work interdependently toward some purpose • Collective entities • Collective sense of purpose 2 ©McGraw-Hill Education. Importance of OB © Shopify OB helps people in all jobs: • Comprehend and predict workplace events • Adopt more accurate personal theories • Influence organizational events Vital to the organization’s survival and success • Predicts firm’s performance • Predicts hospital quality • OB concepts are positive screens in investment decisions ©McGraw-Hill Education. Technological Change Long history as a disruptive force in organizations Effects of technological change • Higher productivity, but displaces employees/occupations • Alters work relationships and behaviour patterns • Improves health and wellbeing Effects of information technology • Greater employee voice to executives • Less work-nonwork separation, less attention span, more techno-stress ©McGraw-Hill Education. Globalization Economic, social, and cultural connectivity with people in other parts of the world Due to better information technology and transportation systems Effects of globalization on organizations • Larger markets, lower costs, more knowledge • Affects teamwork, diversity, cultural values, leadership • Increases work intensification, reduces job security 3 ©McGraw-Hill Education. Emerging Employment Relationships Due to technology, globalization, etc. • Longer hours, less work-nonwork separation Work-life balance -- degree of conflict between work and nonwork demands Remote work • Working at client sites (e.g. repair technicians) • Teleworking (telecommuting) – working from home ©McGraw-Hill Education. Remote/Telework Benefits and Problems Remote/Telework Benefits • better work-life balance • valued work benefit • higher productivity • better for the environment • lower real estate costs for company Remote/Telework Disadvantages • more social isolation, less co-worker interaction • less informal communication to help career advancement • lower team cohesion, weaker organizational culture Remote work benefits depends on person, job, firm ©McGraw-Hill Education. Increasing Workforce Diversity Surface-level vs. deep-level diversity Consequences of diversity ...

1. 1
©McGraw-Hill Education. All rights reserved. Authorized only
for instructor use in the classroom. No reproduction or further
distribution permitted without the prior written consent of
McGraw-Hill Education.
Chapter One:
Introduction
to the Field of
Organizational Behaviour
©McGraw-Hill Education.
Shopify
Ottawa-based Shopify is a rapidly growing technology
success story due to its focus on teamwork, employee
motivation, organizational culture, and other effective
organizational behaviour practices.
© Shopify
©McGraw-Hill Education.
Organizational Behaviour and Organizations
© Shopify
Organizational behaviour
• Studies what people think,

2. feel, and do in and around
organizations
Organizations
• Groups of people who work
interdependently toward
some purpose
• Collective entities
• Collective sense of purpose
2
©McGraw-Hill Education.
Importance of OB
© Shopify
OB helps people in all jobs:
• Comprehend and predict
workplace events
• Adopt more accurate
personal theories
• Influence organizational
events
Vital to the organization’s
survival and success

3. • Predicts firm’s performance
• Predicts hospital quality
• OB concepts are positive
screens in investment
decisions
©McGraw-Hill Education.
Technological Change
Long history as a disruptive force in organizations
Effects of technological change
• Higher productivity, but displaces employees/occupations
• Alters work relationships and behaviour patterns
• Improves health and wellbeing
Effects of information technology
• Greater employee voice to executives
• Less work-nonwork separation, less attention span, more
techno-stress
©McGraw-Hill Education.
Globalization
Economic, social, and cultural connectivity with people
in other parts of the world
Due to better information technology and
transportation systems

4. Effects of globalization on organizations
• Larger markets, lower costs, more knowledge
• Affects teamwork, diversity, cultural values, leadership
• Increases work intensification, reduces job security
3
©McGraw-Hill Education.
Emerging Employment Relationships
Due to technology, globalization, etc.
• Longer hours, less work-nonwork separation
Work-life balance -- degree of conflict between work
and nonwork demands
Remote work
• Working at client sites (e.g. repair technicians)
• Teleworking (telecommuting) – working from home
©McGraw-Hill Education.
Remote/Telework Benefits and Problems
Remote/Telework Benefits
• better work-life balance

5. • valued work benefit
• higher productivity
• better for the environment
• lower real estate costs for company
Remote/Telework Disadvantages
• more social isolation, less co-worker interaction
• less informal communication to help career advancement
• lower team cohesion, weaker organizational culture
Remote work benefits depends on person, job, firm
©McGraw-Hill Education.
Increasing Workforce Diversity
Surface-level vs. deep-level diversity
Consequences of diversity
• Better team creativity/decisions, but slower team
development
• Easier to recognize/address community needs
• Higher risk of dysfunctional conflict
Diversity is a moral/legal imperative

6. 4
©McGraw-Hill Education.
Organizational Behaviour Anchors (1 of 2)
Systematic research anchor
• OB knowledge is built on systematic research
• Evidence-based management
• Many people don’t apply evidence-based management
Multidisciplinary anchor
• Many OB concepts adopted from other disciplines
• OB develops its own theories, but scans other fields
©McGraw-Hill Education.
Organizational Behaviour Anchors (2 of 2)
Contingency anchor
• A particular action may have different consequences in
different situations
• Need to diagnose the situation to choose best action
Multiple levels of analysis anchor
• Individual, team, organizational level of analysis
• OB topics usually relevant at all three levels of analysis

7. ©McGraw-Hill Education.
Organizational Effectiveness
The ultimate dependent variable in OB
Goal attainment: Discredited view of effectiveness
Organizational effectiveness is a composite of four
perspectives:
• Open systems
• Organizational learning
• High-performance work practices (HPWP)
• Stakeholder
5
©McGraw-Hill Education.
Open Systems Perspective (1 of 2)
Organizations are complex systems that “live” within
and depend on the external environment
Effective organizations
• Maintain a close “fit” with changing conditions
• Transform inputs to outputs efficiently and flexibly

8. Foundation for the other three organizational
effectiveness perspectives
©McGraw-Hill Education.
Open Systems Perspective (2 of 2)
Jump to Appendix 1 long image
description
•Products/services
•Shareholder
dividends
•Community support
•Waste/pollution
Technological
subsystem
Marketing
/Sales
subsystem
Production
subsystem
subsystem
Engineerin
g
subsystem

9. Accounting
subsystem
•Raw materials
•Human
resources
•Information
•Finances
•Equipment
FeedbackFeedback
Managerial
subsystem
Transforming inputs to outputs
External
Environment
©McGraw-Hill Education.
Organizational Learning Perspective
An organization’s capacity to acquire, share, use, and
store valuable knowledge
Consider both stock and flow of knowledge
• Stock: intellectual capital
• Flow: processes of acquiring, sharing, using, and storing

10. knowledge
Source: Hootsuite/Flickr/CC BY 2.0
6
©McGraw-Hill Education.
Intellectual Capital
Human
Capital
Knowledge that people
possess and generate
Structural
Capital
Knowledge captured in
systems and structures
Relationship
Capital
Value derived from satisfied
customers, reliable suppliers, etc.
©McGraw-Hill Education.
Organizational Learning Processes
Storing Knowledge

11. • Keeping knowledgeable employees
• Documentation
• Knowledge transfer
Acquiring Knowledge
• Learning (external)
• Environmental scanning
• Hiring/grafting
• Experimenting
Using Knowledge
• Sense making (locating knowledge)
• Prerequisite knowledge/skills
• Autonomy to apply knowledge
• Learning orientation culture
Sharing Knowledge
• Communicating
• Learning (internal)
• Information systems
©McGraw-Hill Education.

12. High-Performance Work Practices
Workplace practices that enhance human capital
Most cited HPWPs (best when bundled together)
1. Employee involvement
2. Job autonomy
3. Competence development (hire, training)
4. Performance-/skill-based rewards
How HPWPs improve effectiveness:
• develop employee skills and knowledge
• adapting better to rapidly changing environments
• better motivation and attitudes toward the employer
7
©McGraw-Hill Education.
Corporate Social Responsibility at MTN
At MTN Group, Africa’s largest mobile (cell) phone
company, employees help the community and environment
through the company’s award-winning “21 Days of Y’ello
Care” program. For example, MTN employees recently installed
solar panels with batteries to generate off-grid electricity for
lighting at rural schools.

13. © REUTERS / Alamy Stock Photo
©McGraw-Hill Education.
Stakeholder Perspective
Stakeholders: entities who affect or are affected by the
firm’s objectives and actions
Understand, manage, satisfy stakeholder needs
Challenges:
• conflicting interests
• firm’s limited resources
© REUTERS / Alamy Stock Photo
©McGraw-Hill Education.
Stakeholders: Values and Ethics
Personal values influence how corporate boards and
CEOs allocate organizational resources
Values
• Stable, evaluative beliefs, guide preferences for outcomes or
courses of action in various situations
Ethics
• Moral principles/values, determine whether actions are
right/wrong and outcomes are good or bad

14. 8
©McGraw-Hill Education.
Stakeholders and CSR
Stakeholder perspective includes corporate social
responsibility (CSR)
• Benefit society and environment beyond the firm’s immediate
financial interests or legal obligations
• Organization’s contract with society
Triple bottom line
• Economy, society, environment
©McGraw-Hill Education.
Integrative Model of OB
1. Fardouly, Jasmine and Lenny R. Vartanian. 2016. “Social
Media and Body Image Concerns: Current Research and Future
Directions.” Current Opinion in Psychology. Volume 9, Pages
1-5
2. Hawi S. Nazir and Maya Samaha. 2016. “The Relations
Among Social Media Addiction, Self-Esteem, and Life
Satisfaction in University Students.” Social Science Computer
Review, Pages 1-11.
(https://doi.org/10.1177/0894439316660340).
3. Wood A. Megan, William M. Bukowski and Eric Lis. 2015.
“The Digital Self: How social media Serves as a Setting that
Shapes Youth’s Emotional Experiences.” Adolescent Research

15. Review 1, 163–173 (2016). https://doi.org/10.1007/s40894-015-
0014-8
4. Alonzo, Rea, Junayd, Hussain, Saverio Stranges and Kelly K.
Anderson. 2021. “Interplay Between Social Media Use, Sleep
Quality, and Mental Health in Youth: A Systematic Review.”
Sleep Medicine Reviews. Volume 56, April 2021, 101414.
5. Chan, Chitat and Michael J. Holosko. 2016. “The utilization
of social media for youth outreach engagement: A case study.”
Qualitative Social Work. Volume: 16 issue: 5, page(s): 680-697
Coquitlam College Fall 2021
_____________________________________________________
________________________________
BUSI 272 Organizational Behaviour
BUSI 272 Research Essay
Task:
You are a team of OB experts who are tasked to research into
one or more organizational
behaviour (OB) variable(s) that would contribute or enhance
organizational effectiveness.
Deliverables:
The deliverable would be a research essay on a topic in
Organizational Behaviour, that would

16. contribute to organizational effectiveness.
Your team will need to research and document your findings;
into a report essay of at least 10
pages in length, excluding the cover page, table of contents,
figures, references, citations and
appendices.
Your team will need to research, confirm and submit your
proposed topic for the Research
Essay, using the Research Essay Proposal form online, by 16th
September (Week 2) before the
start of our online class.
The due date for this research essay will be on 28th October
2021 (week 8) at the beginning of
the class. References should be cited in your research essay ie.
where a particular
research/reference is taken either from textbooks, web sites or
publications. You should adopt
the APA Citation Style for all your references.
Your research essay will be evaluated based on the following
four criteria:
• Content
o Is the information relevant?

17. o Is the coverage of the topic complete?
• Organization
o Is the information easy to locate?
o Are transitions between topics identifiable?
o Are information research in the paper properly cited?
• Format
o Is the format of report consistent?
• Mechanics
o Are words spelled correctly?
o Is it grammatically correct?
o Is the writing style effective?