With the help of Skybuffer Intelligent User Experience skills demonstrated in this scenario, the SAP users can - check Customer's Contact Details - create Sales Quotation in SAP - review list of Sales Quotations - check Customer's Open Items - check Customer's Credit Limit - check Materials Availability in Stock - create Sales Order based on Sales Quotation - get list of Sales Order - create Outbound Delivery - post Goods Issue

1. Developer: Skybuffer AS, Norway
SAP Add-on: Intelligent Decision Dimensions
Package: Action Cards, Conversational Actions
Version: 3.2
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E hi@skybuffer.com
FOR SKYBUFFER CLIENTS ONLY
DEMO: ORDER-TO-CASH
POWERED BY SKYBUFFER
INTELLIGENT USER
EXPERIENCE

2. Order-to-Cash
Chapter 1: Introduction. Meet Customer and
Create Sales Quotation
Joi
Virtual Assistant
Ian Fleming
Sales Person
William Bradley Pitt
Customer

3. Scene 1: User Authentication
thanks to Integration with
Fiori Launchpad
Main character: Ian | Page 02
ORDER-TO-CASH
In his every-day activities
Ian, the Sales Person,
actively uses help of Joi,
his Intelligent Assistant.
Normally, for SAP users
there is a procedure of
ID authorization via email
or sms with a validation
code sent to the user’s
email or mobile number
indicated in SAP. But
when logged in Fiori, he
is automatically
authenticated in his chat
with Joi and can get
immediate access to
SAP data
Wow, Joi
recognizes
me ☺

4. Scene 2: Necessity to get Customer’s Contact
Details
Main character: Ian | Page 03
ORDER-TO-CASH
Ian is going to see a lead customer for business talks in order to sign a contract. He needs
to check the Customer’s contact details to call him and confirm the appointment. So he
asks Joi for help. He Is just to provide the customer’s company ID, and Joi instantly gets a
list of customers to choose from.
Let’s see if Joi can
help me find this
customer quickly

5. SAP Backend: Customer’s Contact Details Main character: William | Page 04
ORDER-TO-CASH
SAP details on William Bradley Pitt
Absolutely
right, that’s
me

6. Scene 3: Ian Meets William Main character: Ian | Page 05
OPEN ITEMS LIST
Ian calls the customer, confirms the meeting, goes to see him and has business talks.
Agreed, Mr
Pitt! Let’s ask
Joi to create a
sales
quotation,
then!
Hello, Mr Pitt! So we are
meeting today, aren’t we?
Very good, I’m on my way,
thank you.
Can she
really do it?

7. Scene 4: Having a Sales Quotation Registered Main character: Ian | Page 06
ORDER-TO-CASH
Having decided to place a Sales Quotation, Ian asks Joi to create this document and have it
registered in SAP
I’ll ask Joi to help us
create a sales
quotation, she’ll do it
in no time

8. SAP Backend: Sales Quotation Main character: SAP | Page 07
ORDER-TO-CASH
The sales quotation registered in the system

9. Intelligent User Experience Dialogue Main character: Joi | Page 08
ORDER-TO-CASH
Skybuffer Intelligent User Experience dialogue on asking customer’s contact details and creating a sales quotation

10. Order-to-Cash
Chapter 2: Assessing the Customer’s
Creditworthiness and Preparing a Sales Order
Joi
Virtual Assistant
Mark Anthony
Sales Manager
William Bradley Pitt
Customer

11. Scene 1: Sales Manager Reviews Sales
Quotations
Main character: Mark Anthony | Page 10
ORDER-TO-CASH
Mark Anthony, the Sales Manager, reviews the list of sales
quotations (SAP Backend / Intelligent User Experience
dialogue)

12. Scene 2: Sales Manager Checks the
Customer’s Open Items
Main character: Mark Anthony | Page 11
ORDER-TO-CASH
Mark Anthony sees the quotation created recently and wants to
check the customer’s creditworthiness to decide if it is sensible
to deal with them. So he asks Joi to display the customer’s
open items first.
I

13. Scene 3: Sales Manager Checks
the Customer’s Credit Limit
Main character: Mark Anthony | Page 12
ORDER-TO-CASH
Now Mark Anthony needs to check the customer’s
credit limit
I

14. Scene 4: Sales Manager Checks the Materials
Availability in the Required Quantity
Main character: Mark Anthony | Page 13
ORDER-TO-CASH
Mark Anthony takes a positive decision on this Customer and
decides to meet his quotation. So he checks if the requested
materials are available in the necessary quantity.
I Yeah I guess we can
trust this customer,
let’s see if we have
sufficient stock.

15. SAP Backend: Materials Availability Main character: SAP | Page 14
ORDER-TO-CASH
Materials availability in SAP

16. Scene 5: Sales Manager Makes a Sales Order Main character: Mark Anthony | Page 15
ORDER-TO-CASH
Having checked everything, Mark Anthony converts the sales quotation into the sales order
I

17. Intelligent User Experience Dialogue (Part 1) Main character: Joi | Page 16
ORDER-TO-CASH
Skybuffer Intelligent User Experience dialogue (part 1) on the process of taking a decision to create a sales order based on
sales quotation

18. Intelligent User Experience Dialogue (Part 2) Main character: Joi | Page 17
ORDER-TO-CASH
Skybuffer Intelligent User Experience dialogue (part 2) on the process of taking a decision to create a sales order based on
sales quotation

19. Order-to-Cash
Chapter 3: Creating Outbound Delivery
Based on Sales Order
Joi
Virtual Assistant
Jack Sparrow
Logistics Manager

20. Scene 1: Logistician Checks Sales Orders Main character: Jack | Page 19
ORDER-TO-CASH
At his working place Jack, the logistician, needs to study the sales orders to start
delivering the goods. He asks Joi for a list of orders and starts processing them one by
one
Let’s start with
order 290….

21. SAP Backend Main character: SAP | Page 20
ORDER-TO-CASH
Open sales orders in SAP

22. Scene 2: Logistician Creates Outbound Delivery Main character: Jack | Page 21
ORDER-TO-CASH
Jack asks Joi to post an outbound delivery document in SAP so that the goods
shipment can be arranged.
Joi will help me
do it quickly

23. SAP Backend Main character: SAP | Page 22
ORDER-TO-CASH
Outbound delivery 80000094
created in SAP

24. Scene 3: Logistician Posts Goods Issue Main character: Jack | Page 23
ORDER-TO-CASH
Now Jack completes the delivery process by confirming the fact that the goods
have been removed from storage and shipped to the customer. So he posts the
goods issue in SAP via Joi. And now a final
touch… goods
issue posting

25. SAP Backend Main character: SAP | Page 24
ORDER-TO-CASH
Goods issue 4900000102 posted in SAP

26. Scene 4: Light-Hearted Small Talk Main character: Jack | Page 25
ORDER-TO-CASH
Jack feels so thankful to the chatbot for her efficient assistance that he
can’t help expressing his gratitude and warm feelings. Still more excited
he feels when Joi responds to his compliments in an absolutely human
way.
Isn’t she
absolutely
fantastic?!?!

27. DEMO: ORDER-TO-CASH
POWERED BY SKYBUFFER
Developer: Skybuffer AS, Norway
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E hi@skybuffer.com FAST
RELIABLE
INTELLIGENT
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