As conversational computing becomes mainstream, more and more support roles are turned over to virtual assistants and chatbots. Enjoy an automated solution to the tedious tasks of resetting password and getting quick access to SAP by making it as easy as sending a text. Skybuffer chatbot comes as a separate skill-set of a unified multi-purpose chatbot that is being ceaselessly trained by our experts to turn human requests and system data into conversations.

1. Developer: Skybuffer AS, Norway
SAP Add-on: Intelligent Decision Dimensions
Package: Action Cards, Conversational Actions
Version: 3.2
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E support@skybuffer.com
FOR SKYBUFFER CLIENTS ONLY
DEMO: PASSWORD RESET
POWERED BY SKYBUFFER
ADD-ON

2. CONVERSATIONAL ACTIONS:
PASSWORD RESET
by
Skybuffer Team

3. Password Reset
Chapter 1: Introduction
Joi
Virtual Assistant
Mike, 35
Requisitioner

4. Scene 1: Start of the Day Main character: Mike | Page 03
PASSWORD RESET
It’s Monday morning. Mike had good rest during the weekend and now
he’s logging to SAP system. Unfortunately, he does not remember his
password and needs to reset it. Joi is there to assist in such cases
Hi Joi!
I’d like to reset my
password

5. SAP Conversational AI Main character: Mike | Page 04
PASSWORD RESET
Dialogue on password resetting

6. Authentication Email Main character: Mike | Page 05
PASSWORD RESET
In case Mike uses web chat channel, SAP Conversational AI sends emails
with the verification code. It is also possible to send SMS message out of
SAP ERP system to Mike’s mobile phone.

7. Ticket Overview Main character: Mike | Page 06
PASSWORD RESET
As soon as Joi, the virtual assistant has helped Mike, she logs into the
ticketing system (Solution Manager ITSM in this demo case):

8. Password Reset
Chapter 2: Successful Logging into SAP
System
Joi
Virtual Assistant
Mike, 35
Requisitioner

9. Scene 2: New Password Works Well Main character: Mike | Page 08
PASSWORD RESET
Mike manages to log into SAP system with a new password. As it is a
temporary password, he changes for a secure one he will remember
Joi’s helped me to
reset SAP
password. It really
works fast and
well!
Sure! Joi is so efficient
with Cost Center
Expenses – she checks if
they are not absorbed in
SAP and how to get
everything right.

10. SAP Conversational AI / SAP Backend Main character: Mike | Page 09
INSPECTION ROUND
Dialogue to get Inspection Orders list from SAP ERP, including
authentication process (in case Mike uses web chat communication
channel)

11. DEMO: PASSWORD RESET
POWERED BY SKYBUFFER ADD-ON
Developer: Skybuffer AS, Norway
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E support@skybuffer.com FAST
RELIABLE
SIMPLE
INNOVATIVE