It is helpful for all students who are pursuing graduation and master degree courses as well as for lecturers who are teaching in colleges and university....

1. PROFESSIONAL
COMMUNICATION

2. CONTENTS
• INTRODUCTION OF COMMUNICATION
• BARRIERS ,LISTENING VS HEARING
• DRESS CODES
• BUSSINESS ETIQUETTES & TELEPHONE ETIQUETTES
• SPEECHES
• AUDIO VISUAL AIDS
• INTERVIEWS , MEETINGS
• VIDEOCONFERENCING
• BUSSINESS LETTERS
• MEMOS , MINUTES & CIRCULARS

3. WHAT IS COMMUNICATION ?
• Communication (from Latin ”communicar
e”, meaning "to share")
• Communication is sending and receiving
information or the transmission of
information and meaning from one party to
another through the use of sharing symbol

4. COMMUNICATION CYCLE

5. ONE WAY AND TWO WAY
COMMUNICATION
• In “one way communication” information
flows only in one direction that is from sender
to receiver with no feedback
• In “two way communication” information
flows in both direction from sender to receiver
and vice versa with feedback

6. TYPES OF COMMUNICATION
EXTRAPERSONAL COMMUNICATION
INTRAPERSONAL COMMUNAICATION
INTERPERSONAL COMMUNICATION
ORGANIZATIONAL COMMUNICATION
MASS COMMUNICATION

7. EXTRAPERSONAL COMMUNICATION
Communication between human beings
and non human entities is called as extra
personal communication.
For e.g. Your parrot responding your greeting

8. INTRAPERSONAL COMMUNICATION
 This takes place within the individual.
Sender = Our relevant organ.
Receiver = Our brain.
Feed back by brain

9. INTERPERSONEL COMMUNICATION
Communication at this level refers to the
sharing of information among people
Intrapersonal communication can be formal or
informal.
For example, The interaction with family
members , friends and different kind of people

10. ORGANISATION COMMUNICATION
Communication in an organization takes place at
different hierarchical levels.
It can be divided into mainly two parts
INTERNAL OPERATIONAL
&
EXTERNAL OPERATIONAL

11. Internal-operational
All communication that occurs in organization
is classified as internal-operational...
External-operational
Work related communication with people
outside the organization is called extra-
operational

12. MASS COMMUNICATION
Communication through mass media like
books , journals , TV , newspapers etc..
For this kind of communication we require a
mediator to transmit information.

13. CHANNELS OF COMMUNICATION
HORIZONTAL COMMUNICATION
• Upward communication
• Downward communication
 LATERAL COMMUNICATION

14. UPWARD COMMUNICATION
• Upward communication refers to the
employees giving feedback to the
managers about the decision
• It helps the manager to understand the
employees ideas on the decision.

15. DOWNWARD COMMUNICATION
• Downward communication means that the
manager tells employees about the decisions
that has already.
• It allows decisions to carry out quickly

16. LATERAL COMMUNICATION
• People in the same level within the same
organization pass information to each other
• It can strengthen the understanding and
coordination between people in different
department

17. 1ARE YOU READY FOR QUESTIONS ?
• IS COMMUNICATION ONE WAY?
• A PERSON COMMUNICATING WITH GHOST IS
WHICH TYPE OF COMMUNICATION IS IT
COMMUNICATION OR NOT JUSTIFY?
• ENCODING IN CHANNEL IS WHAT?
• CLUSTER [1 TO 2 ,2 TO 4…] COMMUNICATION
NETWORK EXIST OR NOT?
• SAME ROW STUDENTS COMMUNICATING WITH
EACH OTHER IS WHICH CHANNEL OF
COMMUNICATION?

18. BARRIERS
• Barriers to effective communication can retard
or distort the message and intention of the
message being conveyed which may result in
failure of the communication process or an
effect that is undesirable

19. BARRIERS TO COMMUNICATION
• Intrapersonal: Stems from a person’s attitude,
behaviours , knowledge, education and
personality
• Interpersonal: Stems from inappropriate
transaction of words between two or more
people
• Organization :Refers to barriers in
organizational communication

20. CAUSES OF INTRAPERSONAL BARRIERS
• Let’s explore the causes that lead to
intrapersonal barriers:-
1. Wrong assumptions
2. Varied perceptions
3. Differing background
4. Wrong inferences

21. WRONG ASSUMPTIONS
• Wrong assumptions occur when sender and
receiver does not have adequate knowledge
about each other’s background.
• Sometimes speaker does not realize the
background, education etc of the receiver.
• To be a good communicator try to put yourself
in the shoes of the receiver..
• Example – Doctor and Patient

22. VARIED PERCEPTIONS
• Individuals perceive situations in different ways
• Best way is to step back and take a wider
perspective of the whole situation.
• Example: Elephant
and six blind men

23. DIFFERING BACKGROUND
• Our background plays a very important role in
how we interpret the message.
• To be a good communicator , the speaker
should know about the background of the
audience.
• Example:- A computer company
representative explaining about hardware
details about the hospital management
system he plans to install to
groups of doctors

24. WRONG INFERENCE
• Wrong Inference is when we assume
something without knowing the whole truth.
• They are more dramatic than facts and can
cause gossip and rumors
• Inference should always be supported by
facts.
• When presenting inferences you should
always some evidences or facts
behind it

25. INTERPERSONAL BARRIERS
1. Limited Vocabulary
2. Incongruity ( mismatch) of Verbal or Non-
verbal message
3. Emotional outburst
4. Communication selectivity
5. Cultural variations
6. Poor listening skills

26. LIMITED VOCABALURY
• If in your speech or writing , you are at a loss
of words , your communication will be very
ineffective.
• On the other hand, if you have a good
vocabulary and know how to use it properly,
you would be a good communicator

27. INCOGRUITY[MISMATCH]
• The difference between verbal and non-verbal
message can confuse the listener.
• Non-verbal communication enhances verbal
communication.
• Actions speaks louder than words
• One very important aspect o non-verbal
communication is physical appearance

28. EMOTIONAL OUTBURST
• Excessive emotional involvement is harmful to
communication.
• Example:- extreme anger can create an
emotionally charged environment an rational
discussion is not possible.
• Messages can be misinterpreted, ignored or
overreacted to by people displaying such
behaviour.

29. COMMUNICATION SELECTIVITY
• If you are a receiver in any communication
and you listen /pay attention to only a part of
the messages, you are imposing a barrier
known as Communication Selectivity.
• Here receiver is at fault and not the sender.
• This can also be part of written
communication.

30. CULTURAL VARIATIONS
• Business practices, social customs and
etiquettes of a particular country should be
taken into consideration when communicating
with people across the globe.
• This has become very important as nowadays
businesses are happening across national
boundaries

31. POOR LISTENING SKILLS
• We should just not HEAR but LISTEN when we
are the receiver in a communication process.
• Listening requires careful attention and
accurate decoding of the message

32. NOISE IN THE CHANNEL
• Noise is any unwanted signal which acts as a
hindrance in the flow of communication.
• Example- Disturbance in telephone lines, dim
typescripts, illegible handwriting, noisy place
etc…

33. ORGANIZATIONAL BARRIERS
• Too many Transfer points
• Fear of Superiors
• Negative Tendencies
• Information Overload

34. TO MANY TRANSFER
• More the transfer stations, more is the
likelihood of message being distorted or lost
• For effective communication, we should have
less transfer points

35. FEAR OF SUPERIOR
• In rigidly structured organization,
subordinates would be fearful of the superiors
and would not talk frankly

36. 2:ARE YOU READY FOR QUESTIONS?
• IS BARRIER PHYSICAL OR PSYCOLOGICAL?
• BARRIER IS GENERALLY DUE TO?
• WHEN TWO PEOPLE TALK TO EACH OTHER AND ANY
DOG BARKS ON YOU IS BARRIER OR NOT JUSTIFY?
• WHEN YOU DON’T KNOW YOUR DESTINATION AND
YOU START FROM SOURCE AND MOVE CONTINUOSLY
WITHOUT KNOWING THE DESTINATION IS BARRIER OR
NOT JUSTIFY?

37. BODY LANGUAGE
• Body language is a kind of nonverbal
communication, where thoughts, intentions,
or feelings are expressed by physical
behaviours , such as facial expressions, body
posture , gestures, eye movement, touch and
the use of space

38. GESTURES
• Gestures are movements made with body
parts (e.g. hands, arms, fingers, head, legs)
and they may be voluntary or involuntary

39. POSTERS
• There are many different types of body
positioning to portray certain postures,
including slouching, towering, legs spread, jaw
thrust, shoulders forward, and arm crossing.

40. FACIAL EXPRESSIONS
• Facial expression is integral when expressing
emotions through the body. Combinations of
eyes, eyebrow, lips, nose, and cheek
movements help form different moods of an
individual

41. 3:ARE YOU READY FOR QUESTIONS?
• CLAPPING WITH YOUR HANDS IS WHAT?
• THUMBS UP IS GESTURE OR POSTURE?
• WAVING YOUR HANDS IS WHAT?
• ELEPHANT BLINKING HIS EYES IS WHAT?

42. LISTENING
• Listening is the process of receiving ,
interpreting , and reacting to a message
received from the speaker

43. TYPES OF LISTENING
• APPRECIATIVE LISTENING->
This is the listening for driving aesthetic pleasure
,as we do when we listen to comedian ,musician
or entertainer.
• EMPATHETIC LISTENING->
When we listen to a distressed friend who wants to
release his feelings ,we provide emotional and
moral support in the form of empathetic
listening.

44. • COMPREHENSIVE LISTENING->
This type of listening is needed in the classroom
when students have to listen to the lecturer to
understand and comprehend the message.
• CRITICAL LISTENING->
When the purpose is to accept and reject the
message or to evaluate it critically one require this
type of listening . For example ,
listening to sales person

45. RULES OF GOOD LISTENING

46. DRESSCODES
• Dress codes are written and, more
often, unwritten rules with regard to clothing.
Clothing like other aspects of human physical
appearance has a social significance, with
different rules and expectations being valid
depending on circumstance and occasion

48. BUSINESS ETIQUETTES
• Business etiquette is a set of manners that is
accepted or required in a profession
• Often upheld by custom, it is enforced by the
members of an organization.
• Those who violate business etiquette are
considered offensive. The penalty for such
behaviour frequently lies in the disapproval of
other organization members

49. IMPORTANCE OF BUSINESS
ETIQUETTES
• Business etiquette is important because:
It creates a professional
 mutually respectful atmosphere
 improves communication

50. MANNERS OF BUSSINESS ETIQUOTTES
• How do you treat clients or customers?
• How do you treat your coworkers and supervisor?
• How do you conduct yourself in your cubicle or
office?
• How do you conduct yourself during meetings?
• What kind of email messages do you send?
• Do you follow a dress code?

51. IMPROVING BUSSINESS ETIQUOTTES
• Using please and thank you as appropriate
• Addressing others using Mr., Mrs., Miss, or Ms.
unless otherwise requested
• Speaking clearly and distinctly while using a
pleasant tone of voice
• Maintaining eye contact
• Smiling and offering a firm handshake when
meeting someone new
• Writing thank-you notes and letters of
appreciation, congratulation

52. TELEPHONE ETIQUOTTES
• Consult your organization's rules for telephone
use.
• Answer as quickly as possible.
• Speak clearly and distinctly, stating your name
and the name of your organization.
• Use a pleasant but professional tone of voice.
• Transfer calls to the correct personnel.
• Take messages and deliver them promptly to the
correct personnel. Return messages
as quickly as possible.

53. 4:ARE YOU READY FOR QUESTIONS?
• WEARING SNEAKERS IS BUSSINESS ETIQUOTTES
OR NOT JUSTIFY?
• ATTAINED CALLS LATELY IS GOOD ETIQUOTTES?
• COMING NOT ON TIME IS GOOD ETIQUOTTES?
• USING WHATSAPP AND FACEBOOK
IN SERVER ROOM IS RIGHT
ETIOUOTTES?
• QUICKLY RESPONDING TO MESSAGE OF
BOSS
IS RIGHT ETIQUOTTES?

54. MANAGERIAL SPEECHES
• A speech is a form of presentation and
sometimes the two terms are interchanged
• In Business practice speech means presenting
your point of view on subject orally , formally
and with preparation
• A speech may be to inform , argue , or to
persuade

55. MEHODS OF MAKING SPEECH
• Extempore
• By memorizing entire speech and delivering it
• B y reading out a speech

56. ELEMENTS OF SPEECHES
• Eye contact
• Voice projection
• Confidence
• Sincerity
• A friendly feeling for the audience

57. EFFECTIVE SPEECH
Knowing your audience
Practicing
Dressing and appearance should be proper
Using right language
Talking with right attitude

58. TYPES OF SPEECHES
• Informative speech
• Layout speech
• Demonstration speech
• Persuasive speech

59. INFORMATIVE SPEECH
• Teach something to the audience
• Valuable and useful information
• Essential information

60. LAYOUT SPEECH
• Giving direction
• Location of place
• Tells where things are
• Gestures are important

61. DEMONSTRATION SPEECH
• Teach something
• How to do something

62. PERSUASIVE SPEECH
• Persuade people
• Help make a decision
• Do something you don’t know

63. REMEMBER
• PLAN
• PREPARE
• PRACTICE
• PRESENT

64. INTRODUCTION SPEECH
• To introduce a speaker and/or to present a
topic area that a speaker or a series of
speakers will then address in detail

65. KEY POINTS
• Don’t talk to long
• Keep your introduction between 45 second to
3 minutes
• Don’t include something embracing

66. THANKS SPEECH
• A thank you speech is short public speech,
which serves to express something that was
presented and offered
Awards
Honour received
Vote for thanks

67. OCASSIONAL SPEECH
• EXAMPLE : Retirement and fairwell
• The introduction integrates the person into
the organization or society as one of the many
whose impact on their development was
enormous

68. 5:ARE YOU READY FOR QUESTIONS?
• IS SPEECH IS FOR PERSUATION?
• TEACHING SOMETHING IS WHICH TYPE OF
SPEECH?
• DO SOMETHING YOU DON’T KNOW IS WHICH
TYPE OF SPEECH?

69. AUDIO VISUAL AIDS
• Audio visual aids are those device which can
be used to make the learning experience more
concrete , more realistic , more dynamic

70. IMPORTANCE
• Motivate students mental and physical
activities
• Save time
• Make learning effective and durable
• Help to bring change in the atmosphere of
class

71. TYPES OF AUDIO VISUAL AIDS
• Projected
• Non projected

72. PROJECTED AIDS
• FLIMS
• FLIM STRIPS [NEGATIVES]
• SLIDES
• OVERHEAD PROJECTION

73. NON PROJECTED
• PHOTOGRAPHS
• POSTERS
• CHARTS
• DIAGRAMS
• CARTOONS

74. 6:ARE YOU READY FOR QUESTIONS?
• LISTENING BY HEADPHONES IS AUDIO VISUAL
AIDS?
• LOOKING IN MIRROR OF PICTURE IS AUDIO
VISUAL AIDS?

75. INTERVIEW
• A interview is a process in which a potential
employee is evaluated by an employer for
prospective employment in their company ,
organization , or firm
• During this process , the employer hopes to
employer hopes to determine whether or not
the applicant is suitable for the job

76. HOW TO PREPARE INTERVIEWS
• Research the company
• Share examples of achievements
• Describe the situation , task , action
• Assemble relevant information
• Re-read your resume and the job as a fresher

77. PLACEMENT INTERVIEW
• Campus placement or campus interview is the
program conducted within educational
institutes or in a common place to provide
jobs to students pursuing or in the stage of
completing the programme.
• In this programme, industries visit the
colleges to select students depending on their
ability to work, capability, focus
and Aim.

78. DISCIPLINE INTERVIEW
• A disciplinary interview is a meeting between
at least one manager and an employee (who
may be accompanied by a colleague or trade
union representative) to investigate and deal
with an employee's misconduct or
performance in a fair and consistent manner.

79. APPRAISAL INTERVIEW
• Talks between employee and manager happen on
an almost daily basis.
• Discuss work and performance of the past
year tasks
• Resolve problems and misunderstandings
• Mutually voice acknowledgement and critique in
a factual matter
• Agree on measures to boost
development and further education

80. EXIT INTERVIEW
• An exit interview is a survey conducted with
an individual who is separating from
an organization or relationship.
• the results from exit interviews to reduce
employee, student, or member turnover and
increase productivity and engagement

81. 7:ARE YOU READY FOR QUESTIONS ?
• GOSSIPING IS INTERVIEW?
• GENERAL KNOWLEDGE CONTAINS THE
INTERVIEW?
• SHIVERING WITH COLD IS GENERALLY DUE
TO?

82. MEETINGS
• A meeting is a gathering of two or more
people that has been convened for the
purpose of achieving a common goal through
verbal interaction, such as sharing information
or reaching agreement

83. GROUP DISCUSSION
• A discussion group is a group of individuals
with similar interest who gather either
formally or informally to bring up ideas, solve
problems or give comments. The major
approaches are in person, via conference
call or website

84. VIDEOCONFERENCING
• Videoconferencing (VC) is the conduct of
a videoconference (also known as a video
conference or videoteleconference) by a set
of telecommunication technologies which
allow two or more locations to communicate
by simultaneous two-way video and audio
transmissions. It has also been called 'visual
collaboration' and is a type of
groupware.

85. COMPONENTS OF
VIDEOCONFERENCING
• Video input: video camera or webcam
• Video output: computer monitor, television or projector
• Audio input: microphones, CD/DVD player, cassette player,
or any other source of PreAmp audio outlet.
• Audio output: usually loudspeakers associated with the
display device or telephone
• Data transfer: analog or digital telephone
network, LAN or Internet
• Computer: a data processing unit that ties together the
other components, does the compressing and
decompressing, and initiates and maintains
the data linkage via the network.

86. 8:ARE YOU READY FOR QUESTIONS?
• GROUP DISCUSSION IS BETWEEN TWO
MEMBERS?
• GROUP DISCUSSION IS DEBUT OR NOT?
• VIDEOCONFERNCING IS DUE TO NETWORK OR
INTERNET OR BOTH?
• CABLES OR CABLELESS OR BOTH THINGS ARE
USED IN VIDEOCONFERENCING
OR NOT?

87. BUSINESS LETTERS
• A business letter is usually a letter from one
company to another, or between such
organizations and their customers, clients and
other external parties

88. TYPES OF BUSINESS LETTER
• There are two main styles of business letters:
• Full block style: Align all elements on the left
margin.
• Modified block style: with other elements on
the left page margin.

89. WHO WRITES LETTER TO WHOM ?
• business «» business
• business «» consumer
• job applicant «» company
• citizen «» government official
• employer «» employee
• staff member «» staff member

90. Company letter -head
Name and address already printed
Telephone No, fax
Reference Date
Mr./Mrs./Ms./Dr. Full name of recipient.
Title/Position of Recipient
Company name
Address line
Dear Ms./Mrs./Mr. Last Name ,
Subject: Title of Subject
Body of the letter…………………………………………………………………………………. .………… …..
Body paragraph 2…………………………………………………………………………………………………
Body paragraph 3………………………………………………………………………………………………..
Closing (Sincerely...),
Signature
Signatory’s printed name
Signatory’s position in the company
Enclosures
Ref. Initials

91. GENERAL FORMAT
• Margins
• Side, top and bottom margins should be 1 to 1 1/4
inches (the general default settings in programs such as
Microsoft Word). One-page letters and memos should
be vertically centered.
• Font formatting
• No special character or font formatting is used, except
for the subject line, which is usually underlined.
• Punctuation
• The salutation/greeting is generally
followed by a comma in British style

92. INQUIRIES LETTER
• The letters that are written for collecting
information about job seekers, prices,
products, and services before awarding jobs,
granting credit, making contracts and giving
promotions are known as letters of inquiry
• These letters are written to a third party
seeking information about either a job or a
company that wishes to make business
relationship.

93. CIRCULAR LETTER
• Circular letter is a written document that is
addressed for circulation to a group of people.
It is usually formal and official. It may be for a
closed group or general distribution. It may be
an effective substitute for a personal visit

94. QUOTATION LETTER
• A request for quotation (RFQ) is a
standard business process whose purpose is
to invite suppliers into a bidding process to bid
on specific products or services
• An RFQ typically involves more than the price
per item. Information like payment terms,
quality level per item or contract length are
possible to be requested during the bidding
process.

95. ORDER LETTER
• The letter which conveys the message for
supply of goods is known as letter of order. In
other words, the letter by which a
buyer formally requests a seller to supply
goods is known as order letter

96. COMPLAINTS LETTER
• A letter written by a consumer to a
manufacturer or retailer regarding a problem
with a product or service.
• This type of letter is written usually with the
expectation that corrective action will be
taken

97. SILKY & CO.
Bhopal
M.P.
21/11/2010
SANCHITA PUBLICATION,
Indore (M.P.)
Subject : Letter for Complaint
Dear sir
We must of all thank you for prompt delivery of the books we had ordered only last week on
telephone. For the last so many years of our contact we have been highly satisfied with your
prompt and courteous service.
Today unfortunately, on opening the carton we found three sets of contemporary English’, part 1,
2 and 3 incomplete. The last chapter of each of these books is missing. We are convinced it is not
your fault. May be at some stage the books were not properly checked.
Anyway, we request you to kindly replace them immediately so that we could send them to the
text-book section where they are urgently needed.
Yours faithfully,
Mr. Piyush Tiwari
SR & Co.

98. CLAIMS AND ADJUSTMENTS
• A written response to a claim letter sent by
a customer by a business
representative or manager. An adjustment
letter is generally written after a client of the
business makes a material claim

99. COLLECTION LETTER
• Collection letter is meant by the letter
pertaining to the payment against the goods
bought in credit by the customer. The
customer purchase goods on credit. The
render therefore, writes letter to them for
collection of the payment against goods
bought on credit

100. STAGE1 :“WILL PAY REMINDER”
Reminder 1
Dear Mr. Ram Ji,
This is just a friendly reminder that your account
with us now is two months past due. Perhaps
you have overlooked it.
We genuinely appreciate your business look
forward to serving you better in future.
Sincerely,
Shivam /Tarun cloth mill

101. Reminder 2.
Dear Sirs,
We check our accounts book and your account which has
been due for more than two months. We end you a
reminder last week.
We know quite often such matters slip by. We are also
confident that you don’t mind this friendly note.
We look forward to hearing from you soon after you
receive this letter.
your faithfully,
Shivam /Tarun cloth mills.

102. STAGE2:”SHOULD PAY” PERSUASIVE
LETTER
Persuasive letter 1.
Dear Mr. Ram ji
Looking into your records we find that your credit worthiness is really high
what really worries us is that even the fourth reminder of ours has not
been replied. I hope everything is fine with you.
do let us know by return whether there has been any lapse on our part. Are
you not satisfied with our goods or our services? Is there any thing that
we can do to help you? In case there is any problem in settling the account
we can talk it out so that you feel comfortable with us.
you will always find us willing to accomodate you. With this promise we
eagerly await your reply.
Sincerely,
Shivam /Tarun cloth mills,

103. STAGE3:”MUST PAY” LAST RESORT
LETTER
Last resort letter
Dear M/r Ram ji,
you have this last opportunity to set right your account by paying in
full the out standing amount of Rs.40 lacks.or at least in part with a
definite promise of paying the balance as son as possible.
your account has been kept open for quite a long period in order
to help you arrange for settlement of the above balance within 6
days.
we are sue you will avoid the unpleasant consequences of our
resorting other measures to collect.
your sincerely,
Shivam /Tarun cloth mills.

104. BANKING CORRESPONDENCE
• A financial institution that provides services on
behalf of another, equal or unequal, financial
institution. A correspondent bank can conduct
business transactions, accept deposits and gather
documents on behalf of the other financial
institution.
• Correspondent banks are more likely to be used
to conduct business in foreign countries, and act
as a domestic bank's agent abroad.

105. SALES LETTER
• A sales letter is a piece of direct mail which is
designed to persuade the reader to purchase
a particular product or service in the absence
of a salesman. It has been defined as "A form
of direct mail in which an advertiser sends a
letter to a potential customer.

106. COVER LETTER
• A cover letter, motivation letter or a letter of
motivation is a letter of introduction attached to,
another document such as a résumé /curriculum
vitae
• Job seekers frequently send a cover letter along
with their curriculum vitae or applications for
employment as a way of introducing themselves
to potential employers and explaining
their suitability for the desired
positions

107. LETTER OF REFERENCE
• A reference letter is provided for an employee by
people who are familiar with his or her work or
character and who have positive remarks to
make.
• The reference letter can be employment-related,
personal, or it can attest to the character of the
individual. Employees will request a reference
letter for a variety of reasons that
include both employment and
personal needs

108. DO’S OF BUSINESS LETTER
Do’s
 Remember to use formal language.
 Be to the point and straight forward.
 Write the letter with polite tone
 State your reason for writing the letter.

109. DON’TS OF BUSINESS LETTER
Don’ts
 Do not write long and unnecessary
statements.
 Avoid usage of slangs or messaging language.
 If possible business letter should not be
handwritten as it does not looks professional.

110. 9:ARE YOU READY FOR QUESTIONS?
• SELLING A CAR IS WHICH TYPE OF LETTER?
• BUYING A PERSHIBLE FOOD REQUIRES LETTER
OR NOT?
• THANKING TO SOMEBODY IS WHICH LETTER?

111. BIODATA
• Biodata is biographical data is “...factual kinds
of questions about life and work experiences,
as well as items involving opinions, values,
beliefs, and attitudes that reflect a historical
perspective

112. MEMOS
• A memorandum (abbrev.: memo) was from
the Latin verbal phrase memorandum , "to
mention, call to mind, recount, relate", which
means "It must be remembered (that)...".
• It is therefore a note, document or other
communication that helps the memory by
recording events or observations on a topic,
such as may be used in a
business office

113. MINUTES
• Minutes, also known as protocols or,
informally, notes, are the instant written
record of a meeting or hearing.
• They typically describe the events of the
meeting, starting with a list of attendees, a
statement of the issues considered by the
participants, and related responses or
decisions for the issues.

114. NOTICE
• Notice is the legal concept describing a
requirement that a party be aware of legal
process affecting their rights, obligations or
duties.

115. BUSINESS REPORTS
• Business reporting is an essential part of any
planning process in the workplace as it
consists of providing data and information to
specific audiences. Examples of business
reports include financial plans, customer
service reviews, and marketing research
results.

116. 10:ARE YOU READY FOR QUESTIONS?
• ALARM AT 4’O CLOCK IN THE MORNING IS
WHAT?
• REMEMBER OF BIRTHDAY OF A ANIMAL IS
WHAT?

117. THANK YOU