1. JUNIOR MANAGEMENT DEVELOPMENT PROGRAM
1

2. 2
“A Leader is one
Who knows the way.
Goes the way,
and
Shows the way.”
John C. Maxwell

3. The TSM Way of facilitating workshops
3
 Interactive Roleplays
 Group Discussions
 Exercises
 Learn through games and fun activities

4. 4
Modules
1. Living our Company’s Values and Supporting our Business Objectives
2. Personal Mastery
3. Thinking Process and Good Decision Making Skills
4. Coaching
5. Continuous Improvement
6. Client Service
7. Business Etiquette
8. Understand the Basics of Finance
9. Interpersonal Effectiveness
10. Teamwork
11. Resolving Interpersonal Conflict
12. Change Management
13. Performance Management
14. Time Management

5. 5
Living our Company’s Values and Supporting our Business Objectives
A company’s values cannot remain words scribbled on a peace of paper. It has to be lived to ensure that employees
remain commitment to the company.
The learning objectives for this module are to:
 understand what our Values mean
 understand what the behaviour is we need to demonstrate consistently
 understand what our role as Managers and Leaders are
 realise what our critical competencies are
 look at what we as Managers are doing correctly and what we can do differently
 look at where we see our Company in the future.

6. The learning objectives for this module are to:
 Understand and experience how my attitudes, beliefs and thought processes,
impact on how I “talk” to myself, the impact on my behaviour and the
relationships I build in a diverse organisation.
 Improved self-awareness and understand the concept of a holistic view of
oneself. Knowing myself.
 Develop an understanding of how we form generalisations and how it impacts
on our effectiveness.
6
How I think
How I see myself
How I re-act to my diverse
environment determines the
RESULTS I create
Personal Mastery
Personal Mastery is a tool for personal growth and development. It is the beginning of our journey of discovery. It
deals with the very center of ones human-ness. People in all walks of life have one thing in common, and that is a
burning desire to succeed. The desire to succeed is a call from the inner voice for personal happiness: in the language
of personal mastery, a need to discover your purpose.

7. Thinking Process and Good Decision Making Skills
Thinking skills are viewed as crucial for person’s to cope with the rapidly changing world. This emphasis the need
and importance of learning thinking skills that will help to solve problems in an effective and productive way.
7
The learning objectives for this module are to:
 think in a systematic manner
 ask relevant questions in any given situation
 use a number of tools and techniques to systematically, analyse a
situation, structure information meaningfully
 be aware of your own thinking and constantly monitor these
processes, formulate decisions based on sound reasoning,
understand and use lateral and systems thinking techniques.

8. 8
Coaching
Coaching is a tremendous tool for employee and organizational success. Effective one-on-one coaching can positively
impact retention and performance, one individual at a time and result in some cascade effect of development to
others within the organization. While one-on-one coaching has its place, without a more comprehensive approach the
organization may not necessarily be able to achieve a sustainable competitive advantage.
The learning objectives for this module are to:
 understand what the purpose of coaching is
 understand what a coach is
 understand what the values of a coach are
 understand how people learn
 learn what the different coaching styles and techniques are
 learn what the coaching process is and be able to implement.

9. 9
Continuous Improvement
Continuous improvement is a method for identifying opportunities for streamlining work and reducing waste.
The learning objectives for this module are to:
 understand what a process is and the design components of a process
 understand process mapping tools and techniques
 demonstrating competence through implementing the tools and techniques
 understanding the need for coupling of processes
 identifying coupling points as well as tools and techniques of coupling
processes.

10. 10
Client Service
Often in the business world, one will find that a company will have the best-quality products and services on the market and will
even have recruited the best people for the job, yet these companies often do not perform as they should. By contrast, other
companies, who may not necessarily have the same resources, are able to corner the market and be the preferred service provider.
Often the reason is the service that is provided to the client.
The learning objectives for this module are to:
 Understanding the importance and value of sustainable client service
 Know what the “Moment of Truth” is and the importance of first impressions
 Understand good internal client service within a shared service environment
 Understand the communication process and be able to use specific
communication techniques
 How to effectively handle problems and difficult situations
 Understand the importance of emotional self-awareness
 Apply self-control when dealing with emotions

11. 11
Business Etiquette
Business etiquette can influence your ability to succeed in your career. It organises and shapes your behaviour into a
predictable and professional manner. When your behaviour matched what people expect, they can focus on your
message and not waste time with interpretation.
The learning objectives for this module are to:
 describe business etiquette and present a professional appearance
 practice cubicle and office etiquette
 develop positive co-worker relationship and avoid rumours, gossip and conflicts
 compose professional e-mail messages
 describe telephone courtesy and apply it while using the telephone etc.
 write business correspondence and reports more effectively
 communicate more effectively when using electronic communication

12. Understanding the Basics of Finance
Working with money is a part of everyone’s daily life. We earn money and we spend it. Every person and household
should keep a record of how much is earned and how those earnings are spent. A business also earns and spend
money which is reflected in the Income Statement but never on the balance sheet. This workshop aims to give a basic
understanding of finances.
The learning objectives for this module are to:
 understand the basic detail of an Income Statement
 Have knowledge regarding the different Accounting and Financial terms
 develop a sound understanding of Stock and the evaluation of the Stock value.
 understand the basic principles of budgets.
 understand the utilisation of financial ratio’s.
12

13. Interpersonal Effectiveness
Our interactions with other people are a common source of stress and can lead to unhealthy behaviours. People
often spend a lifetime suppressing their own values and goals, live with anger and guilt, or living lives of quiet
frustration mostly because of how they communicate with others at home as well as at work.
13
The learning objectives for this module are to:
 understand the importance of interpersonal communication skills
 use and apply different communication skills in order to enhance
interpersonal relationships
 have the knowledge of how to build trust in your team
 enhance your skills to show active listening and demonstrate
 evaluate your current level of interpersonal effectiveness.

14. Teamwork
An organisation consists of several different teams which are responsible for the overall success of the organisation. Each
member of the team brings a talent and skill to the table that contributes to the overall success of the group. The team
can however only be successful if the team members work together!
14
The learning objectives for this module are to:
 understand what a team is
 have a clear understanding of what teamwork is and be able to identify what the
benefits of a team are
 know and recognise the stages in team development
 know how to orientate new team members in the team
 recognise the signs of problems in teams and become aware of the typical challenges
teams often face
 know how to improve your team’s performance
 be able to know how to resolve conflict in teams.

15. Resolving Interpersonal Conflict
Interpersonal employee conflict can be a major cause of concern as it can lead to wasted employee time, loss of
productivity, strained relationships, grievances, litigation, absenteeism and employee turnover. It is therefore
important to address the problem as soon as possible and correctly.
15
The learning objectives for this module are to:
 understand the role of conflict in interpersonal relationships
 understand the stages of conflict, understand your own conflict management
style
 manage interpersonal conflict more effectively
 understand the essence of conflict and why it happens
 understand the reasons why we suppress conflict and to assist to help others
handle conflict by being an effective third party.

16. Change Management
Change is one of the most difficult factors for people to deal with. You can become skilled at adapting to change, and even
more importantly, at leading and managing change in your work life and your personal life. Efforts to implement change in
an organisation are more likely to be successful if individuals and leaders understand the reasons why people resist change
and how they react within a changing environment.
16
The learning objectives for this module are to:
 assess your ability and willingness to change
 define change and accept it as a way of life and as part of an organisation
 recognise the difference between change and transition
 identify the transition challenges and how to assist yourself and others through transition
 identify types of organisational change
 identify and recognise the five stages (5cs) of personal change process
 define what resistance to change really is and acquire skills in addressing resistance to change
 understand what change management is and recognise its benefits in the decentralisation process.
Kubler-Ross: Our Emotional Responses to Change
Time
Denial
Bargaining
Depression
Acceptance
Passive
Active Anger
Emotional
response

17. Performance Management
It is any organisation’s responsibility to ensure that employees perform according to their full potential. Developing
and managing employee performance is an integral process within today’s progressive organisations.
17
The learning objectives for this module are to:
 ensure that Performance Management Conversations are done in
a constructive manner
 know how to implement a Performance Improvement Plan when
employees do not perform according to their Key Performance
Area
 understand the importance of the performance conversation and
be comfortable in handling a performance conversation.

18. Time Management
Time Management is a process of constantly asking what is more important and arranging priorities to reflect each
choice. Time Management involves self-management. It is intimately connected to what is important to you, to your
purpose, your values, ideals and goals. Time is life. It is irreversible and irreplaceable. To waste your time is to waste
your life, but to master your time is to master your life and make the most of it.
18
The learning objective for this module are to:
 understand the concept of time management
 understand yourself and your time management style better
 analyse how you manage your time and identify the problem areas in terms of
how you utilise time
 identify typical time wasters
 plan and use your time more efficiently by providing you with time management
tools and develop an action plan to manage your time more effectively.