1. RPA and Business Continuity
Our Global Stories
Presented by Tangentia and Automation Anywhere

2. Who is Using RPA?
Key Business Drivers For Business Continuity Using RPA
Automation Anywhere Success Stories – (COVID19)
Tangentia Success Stories
How To Get Started
Key Takeaways

3. Who is Tangentia
Who is Automation Anywhere
Who is using RPA
Key business drivers for business continuity using RPA
AA Success Stories – COVID19
Tangentia Success Stories
How to get started
Q&A
Webinar Flow IN PROGRESS
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4. Streamlined Supply
Chain
with vendors
India’s largest Retailer
Banking RPA
Middle East’s Largest
Commercial Bank
Enterprise
RPA
World largest
Mutual Fund
Our Impact
Historic Beer in
Grocery Stores
Project
Worlds Largest Beverage Alcohol
Distributor

5. Who is Tangentia
PARTNERS
16 years executing projects across
Canada, USA, India and other countries
1000+ customers & proven
success stories
12 Fortune 500 customers, 10 Billion
USD in SaaS transactions
PROPRIETARY
SOLUTIONS
EXPERIENCE
SUCCESS
CREDIBILITY
SaaS platforms and agile delivery models
Certified on best of breed
technologies

6. Our Practices
AUTOMATION B2B DIGITAL
Artificial Intelligence
Robotic Process
Automation
Blockchain
EDI / Order Management
eCommerce
(B2B/B2C)
Supply Chain
Salesforce Consulting
IBM Consulting
Agile App + Mobile App
Dev Service

7. Our 4P Delivery Model
PEOPLE
We provide trained and
certified consultants.
Global experience
implementing digital
transformation
PROJECTS
We take on
turnkey projects on a
design, build and
operate model.
“Red Adair”
PLATFORMS
We offer proprietary
SaaS platforms for
business-critical
applications.
Tangentia Gateway
Tangentia Commerce
Tangentia.Ai
(Ai / Bot as a service)
PARTNERS
We partner with
best in breed technology
companies.
Platinum partners of IBM.
Gold partners of
Automation Anywhere.

9. 1,100+
Global
Partners
3,500+
Customer
Entities
1.7M+
Bots
Deployed
90+
Countries with
customers
2,400+
Headcount
Leader in the Forrester
Wave for RPA
Leader in RPA
FIT Matrix
Leader in RPA
Customer Experience
Leader in
Decision Matrix
Automation Anywhere Overview
World’s most widely deployed intelligent Digital Workforce platform
Confidential

10. Digital Workforce Automation Technology: RPA, AI and Analytics
• Rules-based automation
- unattended
- attended
• Structured data:
- databases
- spreadsheets
Robotic Process
Automation
Enterprise RPA
• Intelligent data extraction
• Self-learning
• Unstructured data:
- documents
- emails
- chats
- video/audio
Cognitive
Automation
IQ Bot
Smart
Analytics
Bot Insight
• Real-time and actionable
• Zero effort
• Data visualization
• Machine Learning identified
trends
Confidential

11. Contact Centers
& BPO
Finance &
Accounting
Financial Services Healthcare Human Resources
Insurance Life Sciences Manufacturing Public Sector Telecom
Industries Adopting RPA & A Digital Workforce

12. Navigating COVID-19 with RPA
Cost Reduction
Reduce human labor cost or
increase human labor
capacity at lower cost.
Citizen Experience
Improve responsiveness,
24/7 operations and contact
center productivity.
Compliance & Security
Eliminate human fraud,
reduce error rate
Faster Cycle Time
Improve process turnaround
time and throughput
Utilizing RPA to Ensure Business Continuity
Rapid Deployment
at Scale

13. Building a Business Continuity Plan that includes
RPA
Finance &
Accounting
• Managing liquidity and cash
flow crunch
• Enabling workforce to deal
with added requirements on
timely accounting and
financial reporting
• Handling of Force Majeure
triggers for contract
obligations increasing default
risks
• Handling of increased
workloads from heightened
security, legal, and financial
(SEC) disclosures
• Supporting need for timely
business scenario modeling
to assess business impact
• Enabling Help Desk teams to
work remotely
• Deploying new applications
for remote access
• Setting up security policy
updates for all remote users
• Implementing 2-way
emergency team response
communication
• Setting up cloud
infrastructure, data
management, updates, and
disaster recovery
• Implementing crisis
management and business
continuity process
• Handle stockpiling and
adjustment in inventory and
procurement
• Managing of new supplier
selection and onboarding Tier-
2 & 3 suppliers
• Handling of increased call
volume in supplier and
customer support centers
• Automating joint supply chain
planning with 3PL companies
• Coordinating supply chain
program management with
supply network
• Securing and adjusting logistics
and transportation options
• Tracking status and public
health announcements
• Setting up emergency
employee communications
• Updating workplace/ work
from home policies
• Scheduling workforce
management due to higher
labor demands and labor
shortage
• Handling additional timecard
and overtime payroll needs
• Reporting labor compliance
• Providing sick leave bank
• Enabling special
accommodations
• Handling increased call
volume from customers,
partners, and suppliers
• Increasing or reducing
workforce by location
• Handling of notifications to
customers, partners, and
government
• Alleviating workload in
customer service request
processing
IT HR
Customer
Care
Supply Chain
(Operations)

14. Key drivers for
business continuity
with RPA I Finance
RPA in Finance & Accounting can help an organization to:
• Reduce manual touch points and lower labor costs while
eliminating human errors
• Access unstructured data from invoice documents, update
vendor records, and payment validation and processing
• Free up time to analyze financial trends by automating
manual data entry and formatting with RPA
• Use RPA to eliminate manual tasks associated with
reconciling bank and general ledger balances
• Tighten controls and improve accuracy and compliance
• Accelerate financial close and enable timely data for critical
business decisions

15. Key drivers for
business continuity
with RPA I HR
RPA offers stability and can help an organization to:
• Maintain business continuity with a 24/7 Digital Workforce
• Stay connected to disparate systems independent of
location
• Maintain customer support with attended/unattended
automations
• Get instant notifications of any disruptions in the
automated business process
• Maintain business progress visibility with Bot Insight
• Automate quickly and cost-effectively with Enterprise RPA

16. How Intelligent Automation Can Help:
• Collect system request updates
• Extract system/data request information
(structured/unstructured) by accessing databases
and extracting request details and filling in forms
• Enter request into IT log
• Complete System updates
Outcomes:
Bot is triggered
via keystroke and is
provided details of update
request
Pla
n
Bot fetches information
on all source systems
related to system updates
Simple system updates need to be automated to address
increased volume of requests and IT staffing shortages.
Bot logs into specified
platforms/systems and
completes system update
Bot records completion of
system update in IT
tracking system
IT System
Updates
Key drivers for Business Continuity with RPA I IT
• Complete System updates <30 min.
• Eliminate manual processes & reduce error rates by 100%
• Reduce cycle times and effort by up to 80%
• Consistent and auditable monitoring for 100% of system updates

17. How Intelligent Automation Can Help:
• Collect and read incoming email requests from customers
• Enter customer data into the CRM system
• Validation of customer requests
(structured/unstructured) by accessing emails
and extracting data and filling in forms
• Complete customer account requests
Outcomes:
Pla
n
Increased call volumes combined with staffing shortages
require streamlined processing of customer service requests.
Customer Service
Delivery
Key drivers for Business Continuity with RPA I Customer
Service
•Complete account transfers in near real time
•Eliminate waiting-time queues for client requests
• Reduce cycle times and effort by up to 80%
• Consistent and auditable monitoring for 100% of customers
Bot records completion of
system update in IT
tracking system
Bot identifies customer
request for balance
transfer between
accounts
Bot processes transfer
and confirms balances in
both accounts
Bot receives email
request from customer
and logs in to collect
account and transaction
history and
product/household data
from multiple systems

18. Success Stories
AUTOMATION

19. RPA Enabled AR and AP
• The Tangentia Automation team
implemented an RPA solution at Canpotex
that reduced Invoice processing time
dramatically and streamlined vendor
interaction with Finance
• Agile implementation methodologies
allowed quick “time to value”
World’s Largest
Potash Marketing
Company

20. • The Tangentia Automation team
implemented a RPA solution at Indus
Motors that automatically
• Registered the car with the Department of Transport
• Registered Insurance
• Registered for Fastag
• Registered for Road Side assistance and warranties
• Integration with third party applications
including the legacy ERP systems of Car
OEM’s via remote desktop
India’s Largest
Car Dealership
Bots Automate Car Selling

21. • Tangentia configured Automation
Anywhere bots to login to insurance portals
and download experience, medical, vision
and dental claims and premium report for
each client and create custom reports for
management and end user reporting
• Allowed users to spend more time
analysing data leading to more informed
decision making
Reputable Canadian
Insurance Broker
RPA Enabled Insurance
Claims Reporting

22. Enterprise RPA
Implementation
• The Tangentia Automation team works
with the Vanguard IT team as well as team
from our partner companies to help
provide certified, skilled and experienced
RPA consultants since 2017
• Large Enterprise RPA implementation
World Largest
Mutual Fund

23. Proof Of Concept
Fully Functional Pilot
Advanced Enterprise
Pilot (AEP)
Center of Excellence
(COE)
Enterprise roll-out
Whether attended bots complementing human workers and increasing
their efficiency or unattended bots and artificial intelligence that take
the place of a human worker who can move on to creative and
collaborative tasks, we aim to be your chosen partner by bringing the
power of Automation to your enterprise.
RPA Journey | How to get started

24. • Up to 1 day of effort at location or remotely
• Tangentia process engineers + developers build a
BOT and make it work in customer environment
• Enables Initial Buy in from all stakeholders
Proof-of-Concept
(POC)
Begin with a Free POC

25. Vijay Thomas I CEO I Tangentia
Vijay@tangentia.com
ARE YOU READY
TO START YOUR
DIGITAL TRANSFORMATION?
Contact Us
Joe Emde I Regional Sales Director | Automation Anywhere
Joe.emde@automationanywhere.com