Chantal Taly Russell explains the core aspects of effective communication and how you can use these skills to better lead within your HR position at the office.

1. C O M M U N I C A T E
W I T H O T H E R S
H O W T O
Chantal Taly Russell

2. The single most important
aspect of Human Resources in
any setting or application is
communication.
And as many HR professionals
will tell you, communication is a
two way street, and only works
when traffic is following all the
rules of the road.

3. With this in mind, let's take a
look at the essential keys to
effective communication that
every HR professional and
employee needs to know to have
a positive work environment.

4. Engaged Listening
In order to effectively speak to
someone else, you need to be able
to listen to what they are saying in
order to appropriately respond.
Communication is give and take;
much of what people forget is that
hearing someone and listening to
someone are different acts, and
listening requires much more than
just hearing someone out.

5. Managing In-The-
Moment Stress
This piece of advice can go both ways-
as an HR representative, you are to be
the mediator that keeps upset
employees calm, and you also have to
show great restraint when someone is
making a complaint against you, any
processes that you oversee, or if
anything questionable is mentioned
about the company.

6. Being Respectful While
Being Assertive
No matter what the situation is, you
must be able to uphold the standards
of your company to all employees in a
respectful manner, even if you are the
one being disrespected. A lot can be
learned from watching someone
handle an insult respectfully.

7. Be Honest
Honesty is a core pillar of trust, and
trust is a core pillar of effective
communication. Being honest,
transparent, and focusing on what
your employee is saying will help
them to feel more comfortable
opening up to you.

8. Use Simple Wording
When you’re upset or confused, it can
take extra concentration to process
complicated sentences. The HR
rulebook can be full of complicated
sentences, rules, and explanations. It’s
best to keep everything simple. Not
only will your point get across faster,
breaking things down to the core
message will show people that you’re
not trying to trick them and that your
words can be trusted.

9. F O R M O R E , V I S I T :
T H A N K S F O R R E A D I N G !
Chantal Taly Russell
TALYRUSSELL.COM