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Mind the Gap – Doing Digital Transformation Right Douglas Shirlaw, Chief Digital Officer, Convention of Scottish Local Authorities (COSLA)

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Mind the Gap – Doing Digital Transformation Right Douglas Shirlaw, Chief Digital Officer, Convention of Scottish Local Authorities (COSLA)

  1. 1. Mind The Gap: Doing Digital Transformation Right Douglas Shirlaw, Chief Digital Officer, COSLA
  2. 2. World’s largest taxi company World’s largest accommodation provider World’s most popular media owner World’s largest movie operator Largest software vendors
  3. 3. http://mjs.jobs/altimeter_digital
  4. 4. Vision / Leadership
  5. 5. Customer Experience
  6. 6. Transformation Team
  7. 7. Consumer Feedback
  8. 8. Summary • Digital transformation is about making businesses more human. • It’s a continual journey that improves customer experience and relationships. • Introduces new models for business as well as coping strategies.
  9. 9. douglas@cosla.gov.uk @myjobscotland @dshirlaw Thanks

Notas do Editor

  • BUDGET AND RESOURCES ARE NOT OFFICIALLY ALLOCATED TO DIGITAL TRANSFORMATION,
    REQUIRING CHANGE AGENTS TO MAKE THE CASE FOR SUPPORT.
  • As you can see with the 3rd iteration of the software – this is definitely a journey.
    However that journey can be stutter at the very beginning as this cartoon shows.
  • Couple of these slides Altimeter - 63 Page Report
    Vision and Leadership – Business Case / Vision / Someone rising to the challenge
    Digital Transformation Team
    Digital Customer Experience – Owned by everyone / Not good enough to think of it is a by-product needs to be baked in from the start and iterated
  • Collaborations = Transformations
    As FFS recently said.
  • Co-authoring now available in Office 365
  • Google Feedback Form - retrospect maybe not a good idea to put this front and foremost as a banner ad link! 1,000 responses in two weeks….not all feedback!!

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