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1
Challenges ahead
in Fast changing payments
Nets, SVP, Country Director 2017-
Mobey Forum, CEO, 2010-2016
Giesecke & Devrient, European Sales Director 2007-2009
Nokia, Head of Business Development 1997-2006
@senordlund
Sirpa Nordlund
Head of Industry Engagement, Ms.S in Economics
09/07/2020
Please โ€“ not another disruption storyโ€ฆ..
4
Apple Pay Accounts for 1 in 2 OEM Pay Users Globally,
Reaching 200 Million in 2020
6
09/07/2020
8
75 percent of tech-savvy customers are currently using at
least one financial product provided by a technology giant.
9
The good old 4-party modelโ€ฆ..
Consumer
Merchant
Acquirer
Issuer
โ€ฆ.the good old 4-party model
is now more like a street party
Consumer
Merchant
Acquirer
Issuer
12
Source:
A.T. Kearney
Banking and
Payments Study
2017
13
โ€œWhat brings customers together sets them apartโ€3 2019
TRUST: Consumersโ€™ trust in financial institutions is high and increasing
CHANNELS: Better integration across physical and digital channels
SHARE: Willing to share data for advice and more attractive deals.
PERSONALIZED offering from their financial providers.
Source: Accenture. n=47000
15
16
17
18
Accenture
FS Study 2019
20
21
22
Questions
Thanks for listening!
@senordlund
Sirpa Nordlund
Sirpa.Nordlund@nets.eu Twitter: @senordlund LinkedIn: in/sirpanordlund

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TRUSTECH 2019 conference: Challenges ahead in Fast changing payments