1. Hero BPO
IT SETUP - BUSINESS PLAN
- VISHAL JAIN
16 DEC 2013

2. Mission Statement
Vision
Provides quality and professional services to internal and external users
Mission
Achieve customer satisfaction and increase business revenue

3. IT Setup Business Plan

Opening Thoughts

Execution Lifecycle

The Team

4. Outsource vs. In-Source: Opening
Thoughts
Is defining ‘core’
competences enough ?
What about taking
‘blending’ approach?
Is Outsourcing a one-way
street ?

5. The Team
Head IT
Security Policy
Control/Audit/Incident
Coordination
IT Service
Desk
Office
Technology
LAN/WAN/ IT
Security
Office
Equipments
Asset
Management
Monitoring
Management
Data Center
Application Dev
& Solutions

6. Execution Lifecycle
Discovery
Solution
Phase
Identification
Opportunity Identification
Business Case development
Communication Planning
Detailed study of process
Gathering critical process
parameters
• Solution Identification
process, Technology
• Transition kick-Off
•
•
•
•
•
Transition
Supported
Planning &
Run/Pilot/
Execution
Ramp-up
• Project and Infrastructure
Planning – Knowledge,
Technology, Operations
etc.
• Follow ITIL best practices
• Risk Assessment & Mitigation
• Overall Project Execution –
Infrastructure setup,
recruitment and training
• Production Setup / ramp-up
planning
• SLA Baselining
• Training
Steady State
Operations
Process Stabilization
Performance as per SLAs
Control and Review
Compliance and Risk
Governance
• Performance management
and review
• Process Improvements
•
•
•
•

7. Thanks and Think Green