1.
Tech Talk
Conversational Experience

2.
Contents
1. Conversational UI - Overview
2. Science behind Conversational UI!
3. Chatbots & Virtual Assistants
4. Best Practices
5. Why now ?

3.
Overview
● CUI mimic a conversation between humans by using a computer to carry out one end of
the conversation.
● Conversational UI takes two forms
○ Virtual Assistant (that allows you to talk)
○ Chatbots (that allow you to type).

4.
Science behind Conversational UI!
Speech Speech
Text TextMeaning
Speech
Recognition
Natural
Language
Understanding
Natural
Language
Generation
Speech
Synthesis

5.
A peak into Chatbots
Know more about
chatservices here

6.
Architecture
Customer
Portal
Query
Response
Intent
Conversational
Platform(Uses NLP)
(Dialog Flow)
Consumer Channels
< >
Business
API
Ext API
DB
Transactional Flow

7.
A peak into Virtual Assistants
Tech giants Amazon, Google, Microsoft and Google have not only introduced voice
assistants but are also making the voice assistants smarter by the day.

8.
Chat vs Virtual Assistants?
Aside from these intelligent assistants, most Conversational UIs have nothing to do with
voice at all. They are text driven. These are the bots we chat with in Slack, Facebook
Messenger or over SMS.
● They deliver high quality gifs in our chats, watch our build processes and even
manage our pull requests.
● Conversational UIs built on text are nice because there is no speech recognition
component. The text is already parsed.
● When it comes to a verbal interaction, the fundamental problem is not recognizing
the speech.

9.
Virtual Assistant for living?

10.
#1 Be concise
#2 Introduce Yourself
#3 Re-prompting
#4 Add variety
#5 Help and Error messages
#6 Detours and Invalid Inputs
#7 Account Linking & Upsells
#8 Intents should always be fulfilled immediately.
Best Practices of Conversational UX

11.
Why Now?
1. Consumer adoption has reached critical
mass
2. The “UI” of Conversational UI has become
nearly seamless
3. The digital ecosystem and infrastructure in
place & accessible for dev.
4. The technology is matured enough to add
real value

12.
Nowadays, it isn’t surprising to hear someone speak to someone that isn’t
there. We ask Alexa for the weather and to turn the temperature down on
the thermostat. Then, we ask Siri what our schedule for the day is and to call
people. We are connected now more than ever using our voice and voice
interface technology. I can’t imagine doing things manually anymore! It’s
truly the future.
- Forbes

13.
Thankyou!
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